Module 4: L3

Question 1

Prior treatment of IT and organizational performance was diverse and incomplete. Why (4x points)?

Answer 1

1. Lack of agreement on measures of business value
2. Some address intermediate process level
3. Some aggregate at overall organizational level
4. Two main separate formulations: efficiency (cost reduction) and effectiveness (achievement of OBJs)

Question 2

The Professor introduced a new definition of IT business value. What are the 2x features he mentioned?

Answer 2

1. Addresses both levels: detailed process and aggregate organizational level
2. Efficiency and effectiveness are intertwined

Question 3

The more integrated definition/measure of IT business value combines _________ ____________ with __________ ___________

Answer 3

management insights
economic perspectives

Question 4

Difficult to ___________ provides competitive advantage

Answer 4

imitate

Question 5

Before the integrated model of IT & Strategy, other models focused on one dimension at a time. What are some points brought up in the lecture w/r to this statement (4x)?

Answer 5

1. Intermediate processes
2. Workplace interactions w/ IT
3. Influence of external environment
4. Disaggregation of IT into subcomponents

Question 6

Organizational performance is due to several factors. What are they (4x points)?

Answer 6

1. Type of IT
2. Management practices
3. Organizational structure
4. Competitive advantage