Module 7: L3

Question 1

Knowledge creation and core capabilities of an organization is a two way street. What are some core capabilities mentioned?

Answer 1

1. Workers’ skills
2. Embedded in physical systems
3. Managerial systems

WEM

Question 2

Knowledge creation activities grow capabilities over time. What are some of these activities?

Answer 2

1. Shared problem solving
2. Integrating new tools
3. Experimenting and prototyping
4. Importing knowledge from outside

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Question 3

What are some of the forms of knowledge creation activities?

Answer 3

1. Creative abrasion
2. User involvement
3. Innovation cycle
4. Absorptive capacity

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Question 4

Dimensions determine strategy for knowledge transfer. What are some considerations w/r to this point (3x)?

Answer 4

1. Requirements of intended recipient
2. Nature of task
3. Type of knowledge

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Question 5

What are some methods for knowledge transfer (5x pts)?

Answer 5

1. Serial Transfer
2. Near Transfer
3. Far Transfer
4. Strategic Transfer
5. Expert Transfer

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Question 6

What are the three main dimensions for knowledge transfer?

Answer 6

1. Codification
2. Abstraction
3. Diffusion

Question 7

What are the six phases of knowledge transfer?

Answer 7

1. Scanning
2. Problem solving
3. Abstraction
4. Diffusion
5. Absorption
6. Impacting

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Question 8

The GM and Toyota joint venture had an ulterior motive for GM. What was the overarching message from this case study?

Answer 8

Cultural knowledge cannot be transferred with manuals. Need shared experiences

Question 9

What are some knowledge integration mechanisms (4x listed)?

Answer 9

1. Rules & directives
2. Sequencing -> specialists input at own time slot
3. Routines -> complex interaction patterns
4. Group problem solving -> non standard coordination for complexity

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