Module 8: L2

Question 1

Early models of organizational learning had four steps:

Answer 1

1. Indiv. knowledge and preferences shape behavior
2. Indiv. behavior affects organ. choices
3. Organ. choices affects contextual acts
4. Contextual acts affect indiv. knowledge

Question 2

A more recent model of organizational learning is guided by a framework which includes (3x pts):

Answer 2

1. Goals
2. Expectations
3. Learned methods

Question 3

How does one deduce the theory of action (2x pts)?

Answer 3

1. Espoused theory: documents
2. Enacted theory: actual behaviors

Question 4

What is the difference between single loop and double loop modes of learning?

Answer 4

Single loop mode adjusts decisions and is a slightly modified option.

Double loop adjusts norms and assumptions as well

Question 5

What are some implications of double loop?

Answer 5

1. Theory of organization is adjusted
2. Single loop is kept in DM arena
3. Double loop includes sense making & knowledge creation as well

Question 6

Loop I Learning is Decision Making. What must one be aware of here?

Answer 6

1. Internal structures of decision process
2. Decision premises
3. External context of DM activity

Question 7

Loop II Learning is Addition of Sense Making. How does it play out?

Answer 7

1. Conscious when confronted by puzzles
2. Some are proactive in monitoring environment
3. Includes sense contesting to enact environment

Question 8

Loop III Learning is Addition of Knowledge Creation. What are some key capabilities?

Answer 8

1. IT practices
2. Info management practices
3. Info behaviors and values

Question 9

Most common learning focus stays around ______ ________ and _______

Answer 9

decision making and outcomes