Module 6: L1

Question 1

What are the three overall purposes in uncertainty reduction?

Answer 1

1. Make sense of external environment
2. Generate new knowledge
3. Make important decisions

Question 2

To characterize the “knowing organization”, we must identify the relations between them. What were the points w/r to this mentioned in the lecture?

Answer 2

1. They’re dynamic and constantly evolving
2. Constitute and reconstitute meaning
3. Continuously interacting and integrated
4. Proactive and focused on goals

Question 3

Sense making has a special relation to information. Why is this so (3x pts)?

Answer 3

1. It is not about the quantity of information
2. It must establish meaning of info
3. It resolves “equivocality” of info

Question 4

There are 4x interlocking systems w/in sense making. What are they?

Answer 4

1. Ecological change
2. Enactment
3. Selection
4. Retention

Question 5

Knowledge creation requires conversion of various types of knowledge. What are some of these types?

Answer 5

1. Tacit knowledge
2. Explicit knowledge
3. Ways to convert the first into the second
4. Ways to create more of the first

Question 6

Knowledge creation has a conversion process. What are the four steps mentioned?

Answer 6

1. Socialization
2. Externalization
3. Combination
4. Internalization

Question 7

Decision making includes overcoming inherent limitations. What are some of these limitations?

Answer 7

1. Limited capacity
2. Incomplete info
3. Divergence of values

Question 8

Organizations have __________ rationality

Answer 8

bounded

Question 9

T/F. Availability of information ensures proper uncertainty reduction

Answer 9

False

Question 10

The processes of ______ ____ ________ form a knowing cycle

Answer 10

use of information