lesson part 2

Question 1

behavior that a person exhibits while delivering verbal content

Answer 1

nonverbal communication

Question 2

It includes facial expression,
eye contact, space, time, boundaries, and body movements

Answer 2

nonverbal communication

Question 3

estimated that ______ of meaning is transmitted by words and ______ is
communicated nonverbally.

Answer 3

1/3
2/3

Question 4

Statement tends to ‘make light of the patient’s fear and beliefs’

Answer 4

belittling

Question 5

Response which indicates that the nurse believes the patient to be incorrect

Answer 5

disagreeing

Question 6

Used to repel a verbal attack

Answer 6

defending

Question 7

It conveys anxiety in the nurse

Answer 7

defending

Question 8

Common statement made without sincerit

Answer 8

stereotype responses

Question 9

Different subject is introduced to prevent talking about the topic that causes anxiety.

Answer 9

changing the subject

Question 10

Some reassuring statements are not sincere and make patient loss confidence to the
nurse

Answer 10

false assurance

Question 11

Tells the patient what the nurse thinks the patient should do.

Answer 11

giving advice

Question 12

This suggests that some
pressure is being placed on the patient to accept a prescribed course of action

Answer 12

giving advice

Question 13

It closes communication and belittles patient’s concern

Answer 13

agreeing

Question 14

It shows no understanding
of patient’s feeling and leaves no room for further discussion.

Answer 14

agreeing