lesson 7 part 1 Flashcards
an interpersonal interaction between the nurse and client during which the nurse focuses on the client’s specific needs to promote an effective exchange of information
therapeutic communication
WHAT ARE THE Essentials for Effective Therapeutic Communication
ensure privacy and respect boundaries
touch
active listening
active observation
what is considered comfortable distance for px and nurse
3 to 6 feet
it can be comforting and supportive when it is welcome and permitted
touch
refraining from other internal mental activities and concentrating exclusively on what the client says
active listening
watching the speaker’s nonverbal actions as he or she communicates
active observation
—indicating reception
acceptance
—allowing the client
to take the initiative in introducing the topic
broad openings
asking that similarities and differences be noted
encouraging comparison
searching for mutual understanding, for accord in the meaning of the words
consensual validation
asking client to appraise the quality of his or her experiences
encouraging expression
- asking the client to
verbalize what he or she perceives
encouraging description of perception
—delving further into a
subject or idea
exploring
- concentrating on a single
point
focusing
- asking the client to consider kinds of behavior likely to be appropriate in future situations
formulating a plan of action
— making available
the facts that the client needs
giving information
—making oneself available
offering self
— acknowledging,
indicating awareness
giving recognition
—giving
encouragement to continue
giving leads
— verbalizing
what the nurse perceives
making observation
—repeating the main idea
expressed
restating
- directing client actions,
thoughts, and feelings back to client
reflecting
— seeking to make clear that which is not meaningful or that which is vague
seeking information
