lesson 8 part 2 Flashcards
behavior that a person exhibits while delivering verbal content.
Nonverbal communication
It includes facial expression, eye contact, space, time, boundaries, and body movements
Nonverbal communication
It is estimated that _____ of meaning is transmitted by WORDS and _____ is communicated NONVERBALLY
1/3 - verbal
2/3 - nonverbal
Statement tends to make light of the patient’s fear and beliefs. Real feelings not exploited.
belittling
Response which indicates that the nurse believes the patient to be incorrect
disagreeing
Used to repel a verbal attack. It conveys anxiety in the nurse
defending
Common statement made without sincerity. Patient recognized this and won’t respond anymore
stereotyped reposes
Different subject is introduced to prevent talking about the topic that causes anxiety.
changing subjects
Some reassuring statements are not sincere and make patient loss confidence to the nurse.
false assurance
Tells the patient what the nurse thinks the patient should do. This suggests that some pressure is being placed on the patient to accept a prescribed course of action
giving advice
It closes communication and belittles patient’s concern. It shows no understanding of patient’s feeling and leaves no room for further discussion.
agreeing
Responding in a way that focuses attention to the nurse instead of the client.
focusing on self
