lesson 7 part 2

Question 1

behavior that a person exhibits while delivering verbal content

Answer 1

nonverbal communication

Question 2

it includes facial expression,
eye contact, space, time, boundaries, and body movements

Answer 2

nonverbal communication

Question 3

_____ of meaning is transmitted by words

______ is communicated nonverbally

Answer 3

words - 1/3

nonverbal - 2/3

Question 4

Common statement made without sincerity

Answer 4

stereotyped responses

Question 5

It closes communication and belittles patient’s concern.

Answer 5

agreeing

Question 5

Used to repel a verbal attack.

Answer 5

defending

Question 5

Response which indicates that the nurse believes the patient to be incorrect

Answer 5

disagreeing

Question 5

It conveys anxiety in the nurse

Answer 5

defending

Question 6

Statement tends to make light of the patient’s fear and beliefs

Answer 6

belittles

Question 7

Tells the patient what the nurse thinks the patient should do

Answer 7

giving advice

Question 8

Different subject is introduced to prevent talking about the topic that causes anxiety.

Answer 8

changing subject

Question 9

Some reassuring statements are not sincere and make patient loss confidence to the
nurse.

Answer 9

false reassurance

Question 10

This suggests that some
pressure is being placed on the patient to accept a prescribed course of action.

Answer 10

giving advice

Question 11

Responding in a way that focuses attention to the nurse instead of the client.

Answer 11

focuses on self