lesson 6 part 1 Flashcards
an interpersonal interaction between the nurse and client during which the nurse focuses on the client’s
specific needs to promote an effective exchange of information
therapeutic communication
essential for effective communication
ensure privacy and respect boundaries
touch
active listening
active observation
People feel more comfortable communicating when in a private setting and
with smaller distances from each other
ensure privacy and respect boundaries
what is the recommended distance
3 to 6 feet
indicating reception
accepting
can be comforting and supportive when it is welcome and permitted
touch
refraining from other internal mental activities and ‘concentrating exclusively on what the client says’
active listening
watching the speaker’s nonverbal actions as he or she communicates
active observation
indicating reception
accepting
allowing the client
to take the initiative in introducing the
topic
broad opening
— searching for
mutual understanding, for accord in
the meaning of the words
consensual validation
asking that similarities and differences be noted
encouraging comparison
asking the client to
verbalize what he or she perceives
encouraging description of perception
— asking client to appraise the quality of his or her experiences
encouraging expression
— delving further into a
subject or idea
exploring
concentrating on a single
point
focusing
—asking the client to consider kinds of behavior likely to be appropriate in future situations
formulating a plan of action
—giving encouragement to continue
general leads
making available the facts that the client needs
giving information
acknowledging, indicating awareness
giving recognition
verbalizing what the nurse perceives
making observation
making oneself available
offering self
directing client actions,
thoughts, and feelings back to client
reflecting
—repeating the main idea
expressed
restating
— seeking to
make clear that which is not
meaningful or that which is vague
seeking information
