Lesson 9 Chapter 4 - Troubleshooting Storage Devices

Question 1

What are 3 factors that make HDDs susceptible to failure?

spin, generate… and…

Answer 1

1. Spinning platters that rotate thousands of times per minute
2. Vibrations from spinning
3. Heat from spinning

Question 2

What are 5 types of error messages you’d see at boot time if something isn’t plugged in right for the drive?

HD e, No…disk gift, HDD games, No shoe, No car

Answer 2

1. Hard drive error
2. No fixed disk present
3. HDD controller failure
4. No boot device available
5. Drive not found

Question 3

If you get a controller failure with an expansion card, how do you troubleshoot it?

Controllers are prone to static buildup

re, and re it

Answer 3

Remove/Unplug and reseat the expansion card

Question 4

What is a good utility to use to check that something is installed correctly since it uses an autodetect function?

Answer 4

BIOS/UEFI setup utility

Question 5

How do you resolve connectivity errors?

Answer 5

Carefully inspect the entire data and power connection system to find the mistake

Question 6

How rare is it for the actual cable to be the issue?

Answer 6

Rare for a cable to go bad (unless it’s one that’s used a lot), unless it’s obviously ripped or pinched

Question 7

How do you troubleshoot firmware errors for a drive? (BIOS/UEFI) (4)

game enabled, both support the…., isn’t supported…check, confirm the

Answer 7

1. Make sure the controller is enabled
2. Confirm the motherboard and BIOS support the installed drive
3. If the drive isn’t supported, check to see if there’s a firmware update that adds support
4. Confirm the boot order

Question 8

What are 4 errors you’d see if there’s a firmware problem?

CMOS cm, No ___ ___ available, car-not found, Missing__ or ___not found

Answer 8

1. CMOS configuration mismatch
2. No boot device available
3. Drive not found
4. Missing OS or OS not found

Question 9

What do you do if BIOS/UEFI autodetect fails? (3)

connects, unplug…, download

Answer 9

1. Grab a screwdriver, and check for connectivity issues inside the system
2. Unplug the drive, and add it to a dock or a working system
3. Go to the hard drive manufacturer’s website download its diagnostic tool and run it to see if you get a failure

Question 10

What are 2 ways physical problems with a HDD manifest?

Either it….and makes a…, or the drive seems…

Answer 10

1. Either it works properly and it makes a lot of noise
2. Or the drive seems to disappear

Question 11

Only dying drives have ___ and ___ failures

Answer 11

read and write failures (back up data ASAP!!)

Question 12

HDD noise is normal (moving parts), but what are 3 noises you’ll hear when the drive is about to die?

continuous scream…. , series of…..a short….then another…, continuous magic mike

Answer 12

1. Continuous high-pitched squeal
2. Series of clicks, a short pause, then another series of clicks/clacks
3. Continuous grinding or rumbling

Question 13

If your main HDD fails, how would you know? (4)

ghost, jail, sky, restart message

Answer 13

1. The drive disappears
2. The system locks up (if it’s the main drive with the OS)
3. You get a Blue Screen of Death (BSoD)
4. You get a failure to boot on restart and see No Boot Device Present

Question 14

How would you know a secondary hard drive has failed?

Answer 14

It stops showing up in File Explorer

Question 15

Most hard drives have 3-year warranties. Ask the manufacturer for a RMA. What does this stand for?

Answer 15

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