Lesson 12 Chapter 3 - Documentation

Question 1

What is a network topology diagram?

Answer 1

It provides a visual guide to the hardware on the network

(routers, switches, workstations, printers, WAPs)

Question 2

What’s another name for incident reports?

Answer 2

After-action reports (AAR)

Question 3

What do incident reports document?

Answer 3

lessons learned from an incident or event (solicits input from multiple parties to develop preventative measures)

Question 4

It’s important to organize data according to its sensitivity especially when working with PII. What is PII?

Answer 4

Personally Identifiable Information (such as health and academic records)

(so company is in compliance with government and internal regulations)

Question 5

What is chain of custody?

Answer 5

The unbroken, well-documented path that something valuable (like evidence in a cybercrime) takes as it is passed from one person or organization to another

(not letting a hard drive with evidence out of your sight, for example)

Question 6

What does SOP stand for?

Answer 6

Standard Operating Procedure (SOP)

Question 7

What is an SOP?

Answer 7

A written guideline of how an organization expects its employees and agents to perform tasks that are critical to the operation of the business

Question 8

What is a new-user setup checklist?

Answer 8

an SOP that provides the official process for a new user/employee to accomplish a required activity

Question 9

What are end-user termination checklists?

Answer 9

SOPs that detail the steps and rights that must be revoked when an employee ends their employment

Question 10

What’s an acceptable use policy? (AUP)

Answer 10

Defines what actions users can or cannot perform while using the organization’s equipment/network/devices

(often included in the login process)

Question 11

To reinforce the user’s knowledge of the conditions of the AUP, the principal points are displayed on a splash screen. What screen is that?

Answer 11

The screen that displays as the login screen

Question 12

What is a knowledge base? (3)

eq, prob, sol

Answer 12

documents that detail:
1. equipment used
2. problems encountered
3. solutions to those problems

Question 13

What are the 3 things that your organization needs in its knowledge base?

Official, 3rd, Docu

Answer 13

1. Official documentation (patch, update info)
2. 3rd Party resources (websites, forums, e-books)
3. Documentation of the organization’s own troubleshooting solutions