Lesson 12 Chapter 4 - Change Management

Question 1

What’s the purpose of a change management policy?

Answer 1

ensures the application of a change in an organization doesn’t adversely impact its operation

Question 2

What’s the first step in a change management procedure?

Answer 2

determine which existing documented processes or guidelines may be impacted by the scope of the requested change

(changing process of backups, rewording a SOP, redesign disaster recovery plan RDP)

Question 3

What’s the purpose of a rollback plan (backout plan)?

Answer 3

its purpose is t be able to return to the pre-change condition if needed

Question 4

When should you use a sandbox?

Answer 4

Major hardware or software changes that alter supporting procedures

Question 5

What is a sandbox?

Answer 5

a software testing environment that’s isolated from a production operating environment

Question 6

What are 4 forms you can use a sandbox?

VM, PS, IS,

Answer 6

1. Virtual machine
2. PaaS
3. IaaS
4. Isolated cloned environment

Question 7

What is a responsible staff member?

Answer 7

they’re appointed to manage and oversee the implementation plan after testing

Question 8

What is another name for a responsible staff member? (2)

Answer 8

1. change coordinator
2. change manager

Question 9

What does a user submit in order to request a change?

Answer 9

a change request form