Leading people, projects and teams

Question 1

Soft skills are?

Answer 1

INTERPERSONAL - verbal communication, understanding different personalities.

Question 2

Hard skills are?

Answer 2

TECHNICAL - Analytical, arithmetical, software skills.

Question 3

Management is?

Answer 3

Controls of personnel and resource.

Question 4

Leadership is?

Answer 4

Setting a new direction or vision for a group that they willingly follow.

Question 5

Tell me some management styles?

Answer 5

Autocratic (authoritarian)
Democratic (Participative)
Delegative
Transactional
Transformational

Question 6

Tell me some theorists relevant to this topic:

Answer 6

McClellend, Maslow, Herzberg.

Question 7

What is Maslows Theory?

Answer 7

HEIRARCHY OF NEEDS (bottom to top)
Physiological
Safety
Love and Belonging
Esteem
Self Actualization

Question 8

What is Herzbergs theory?

Answer 8

TWO FACTOR THEORY
Satisfiers (Motivators) such as: recognition, status, growth.
Dissatisfiers (Hygiene Factors) such as: Salary, work conditions, policies and rules.

Question 9

What is McClelland’s theory?

Answer 9

Each person possesses one of three driving motivators:
ACHIEVEMENT, AFFILIATION OR POWER.
These are developed through life’s experiences.

Question 10

How would you deal with an underperforming team member:

Answer 10

1. Invite them to a meeting in a calm, private place.
2. Discuss the issues and try to understand any influencing factors.
3. Review their scope of services and make clear what is expected of them.
4. Set up a follow on meeting.
5. If issues persist. Raise with senior colleague and consider replacing them.

Question 11

Relevant legislation to leading people and teams?

Answer 11

Equality act 2010
Employment rights act 1996.

Question 12

What is the Equality Act 2010?

Answer 12

Protects people from discrimination, victimization and harassment.

Question 13

What is the Employment rights act 1996?

Answer 13

Gives employees rights under dismissal, unfair dismissal, redundancy and parental leave.

Question 14

How would you assess who is a good team member or consultant to appoint?

Answer 14

Through a review of key performance indicators such as past performance, sustainability, health and safety, reliability.

Question 15

Examples where I have led team members:

Answer 15

Where english is not their first language
Where their level of experience requires more time to go over tasks
Understanding personal needs
Being non-cognate