Communication and Negotiation

Question 1

Forms of communication?

Answer 1

Verbal
Non verbal (body language, eye contact, gestures)
Written
Graphic
Presentation
Listening

Question 2

Barriers to effective communication?

Answer 2

Verbal (tone, clarity, language barriers)
Technical language (jargon)
Disinterest
Bias / prejudice
Interruptions

Question 3

What makes a good negotiation?

Answer 3

Detailed research and preparation
Preparing goals
Preparing fall back positions
Deciding what is and is not negotiable
Allowing both parties to make their points heard
Attitude

Question 4

Examples of where you have had difficult negotiations?

Answer 4

Consultant fees in respect of extended programmes
Contractor variation cost requests
Inflation discussions
Contractors views on contractual terms

Question 5

Give me examples of your oral communication skills?

Answer 5

I generally presented a weekly flash report to all clients when acting as consultant PM
Delivered monthly reports
Chaired progress meetings
Presented for business related functions

Question 6

Email communication is important because?

Answer 6

It is a reflection of company image.
Has the same legal value as letters.