Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

LT Test > Investigations/Complaints > Flashcards

Investigations/Complaints Flashcards

1
Q

What is SOG 1.2.5

A

investigations/Complaints

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the purpose of the Investigations/Complaints SOG?

A

To establish a guide pertaining to employee conduct, performance, and responsibilities so that all personnel conduct themselves according to rules of good behavior and good conduct expected by the district

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What factors should be considered for corrective actions?

A
  • How many different offenses are involved
  • Seriousness of the offense
  • Time interval & employee response to prior disciplinary action(s)
  • Previous work history of the employee
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the objective of any corrective action?

A

to improve or correct performance, efficiency, and/or conduct of the employee receiving discipline

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Company officers are encouraged and expected to do what

A

Document necessary conversations with employees when performance issues are noted

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

A letter of guidance is to be considered what?

A

Corrective and is generated when counsel is necessary, or the infraction is of a minor nature

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

All letters of guidance shall be forwarded to who?

A

The HR Director with a copy to the Assistant Chief

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

If the infraction has the potential to necessitate anything more formal than a letter of guidance, the matter should_____?

A

Be referred to the Assistant Chief who will determine the need for investigation and make appropriate assignments.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are complaints an opportunity for?

A

For the District to improve our operations and/or public perception of the services we provide.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The District will accept and document all complaints alleging _____as well as any ______.

A

Employee misconduct

dissatisfaction with a district policy, practice or service coming from an external source

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the 6 reasons we accept and document complaints?

A
  1. Ensure allegations against department/employees are handled
  2. Determine underlying facts
  3. Identify areas of misunderstanding
  4. Identify personnel who attitude, behavior and/or performance in in need of correction
  5. Protect district/personnel
  6. identify policies that need fixing
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

The complaint initiation process is not incumbent on ____?

A

The cooperation of the complaining party.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

In the event that the complaining party is unable or refuses to cooperate with the investigation or there is no identifiable complainant and the information known to the officer satisfies the departments definition of a complaint, who is the complainant?

A

The district

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Sources a complaint can originate from?

A
  1. Individual
  2. 3rd party
  3. Anonymous Source
  4. Employee
  5. Chain of command
  6. Non-district source
  7. Civil claim or suit
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

When a non-officer recieves a citizens complaint constituting a dissatisfaction complaint or complaint about employee misconduct, he/she shall…

A

Notify supervisor or up chain of command

Document of no officer available. At a minimum name, contact info, nature of complaint

Ensure info passed ASAP during duty shift

If concerned about chain of command, go straight to HR or AC

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Whenever an employee becomes aware of the misconduct of another employee, or conduct which violates department policies, rules or regulations, he/she shall…

A

Notify up the chain of command

If concerned about chain of command go straight to HR or AC

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

When shall an officer request a party with a complaint to fill out a complaint form?

A

When the become aware of:

a complaint
employee misconduct
violation of dept. policies, rules or regs that has not been reported previously
a person requesting to make a complaint
of an incident which will likely result in a complaint or an administrative investigation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Upon becoming aware of a complaint, the officer (or HR Director) shall take the following steps:

A

Refer matter to AC who will give further direction regarding investigation

Forward complaint, complaint form, and/or any preliminary investigation documentation to the HR Director and/or AC

19
Q

Classification of Complaints

A

Misconduct-Serious: misconduct for which termination is possible
Misconduct-Minor: misconduct for which termination is unlikely
Misconduct-Undetermined
Negligence-Serious: negligence for which termination is possible
Negligence-Minor: negligence for which termination is unlikely
Negligence-Undetermined
Dissatisfaction complaint

20
Q

What is the definition of misconduct?

A

Deliberate violation of a rule, policy, regulation, or directive

21
Q

What is the definition of negligence?

A

The omission to do something which a reasonable person, guided by those considerations which ordinarily regulate human affairs, would do, or the doing of something which a reasonable and prudent person would not do

22
Q

Who’s responsibility is it to ensure that each complaint is processed and when necessary, followed up by investigation.

A

Assistant Chief along with the HR Director

23
Q

Who may the Assistant Chief assign investigation to?

A
  • Officers within the department including: line officers, division chiefs, BC’s
  • HR
  • Outside agency such as LE, DOH, Ethics Comission
  • Outside investigator such as PI or attorney
24
Q

Investigations conducted by line officers and BC’s shall be ______

A

Limited to those that can be conducted in a relatively informal manner, and shall not include admonishments, the taking of formal statements, or the collection of evidence.

25
Q

Deviations from the investigation process may be issued by who?

A

AC of Chief

26
Q

What steps shall be included in the preliminary investigation?

A

Interview w/ complainant

Forward dissatisfaction and any accompanying documentation to AC

27
Q

What is an informal inquiry?

A

An informal inquiry is the initial questioning of persons to determine if a violation occurred, and if yes, who the offending employee is.

28
Q

What is a formal investigation?

A

Any subsequent questioning of persons after the offending employee is identified

29
Q

The questioning of an employee identified as an alleged offender, or the accused, either through formal inquiry or direct knowledge of the investigating officer, shall be_____?

A

An interrogation subject to the rules

30
Q

All persons questioned during an inquiry must first be ______

A

verbally informed that an inquiry is being conducted

31
Q

Formal Investigation Guidelines

Evaluate the allegations contained in complaint, ______, _________

A

Listen to the audio recording of the complainant if available

Consult with the person who accepted the complaint/heard the allegations

32
Q

Formal Investigation Guidelines

Obtain all reports, ____, ___, ____, ____

A

communication/dispatch records
MDT transmissions
video recordings
other evidence/documentation

33
Q

Formal Investigation Guidelines

Determine the specific allegations of _______and ______, _______

A

The complainant

Identify any other possible department violations, whether alleged by the complainant or not

34
Q

Formal Investigation Guidelines

Conduct interviews in the following sequence

A

With complaining person
Other non-employee witness
Dept. Employees- witnesses not involved in the incident giving rise to the complaint
Dept. Employees- witnesses involved in the incident giving rise to the complaint
Accused employees

35
Q

No employee shall be subject to an interrogation without first

A

receiving at least 48 hours advanced written notice containing a summary of the allegations, the name of the investigating officer, the names of all persons present at the interrogation, the complainant, and the date, time and location of the interrogation

36
Q

When and where must interrogations be conducted?

A

Between 7 am and 4 pm while the employee is on duty at a district facility unless the importance of the event makes it an immediate action

37
Q

How long shall and interrogation last?

A

Reasonable duration with time given the employee for rest and personal necessities

38
Q

The employee being interrogated shall not be subjected to

A

Offensive language or offered any inducement to answer questions

39
Q

Rules of representative accompanying an employee to interrogation?

A

May not speak on the employees behalf except to bring up extenuating circumstances that the employee may be unaware of

40
Q

What will be made available to the employee at no charge?

A

A copy of the complete recording of the proceeding along with a prepared transcript

41
Q

Appeal submission guidelines

A

Submit in writing to the Assistant Chief within 48 hours of the initial decision.

42
Q

Who will consider the request for appeal?

A

AC along with HR Director

43
Q

Once complaint had been investigated and punishment finalized what happens?

A

Complainant shall be notified of the resolution
All docs shall be forwarded to HR Director for proper filing and retention
Any and all associated written discipline will be placed in employee personnel file

44
Q

If appeal granted what happens?

A

An administrative hearing is scheduled and the AC or their designee acts as the hearing officer

LT Test (28 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions