Company Officer Preface, 1, & 2 Flashcards
The company officer book provides insight into the role of the officer as defined by what?
2009 edition of NFPA 1021 (Standard for Fire officer Professional Qualifications
These state the behaviors required to perform specific skill(s) on the job in NFPA codes
Job Performance Requirements (JPR’s)
How many categories of requirements are listed in NFPA 1021?
6 (Admin, Comm and govt relations, HR mgmt, Inspect and investigate, Emerg. Service Delivery, Safety)
These are firs-line supervisors responsible for the performance and safety of assigned personnel in an emergency service organization
Company Officers
generally defined as the act of watching over the work or tasks of another
Supervision
NFPA defines this person as an individual responsible for overseeing the performance or activity of other members
Supervisor
In most departments, companies spend less than ____ percent of their time dealing with emergencies
10
What is the company officers principal job?
Leading others and ensuring everyone goes homes
The capabilities, efficiency, and morale of the company are direct reflections of what
The company officer’s leadership ability
This person is expected to manage resources, people, time, and money, at the company level
company officer
This means that an individual has been tested by an accredited examining body on clearly identified material and found to meet a minimum standard
Certification
Protection from liability-due diligence Recognition of demonstrated proficiency Recognition of professionalism Budget and salary justification Standardized Process
These are reasons to do what?
Certify
For the most part fire protection is what kind of problem?
A local problem
There are approximately how many NFPA codes and standards?
300
When did NFPA publish the first national standard for fire service officers?
1976
What is NFPA 1021
Standard for Fire Officer Professional Qualifications
In the NFPA standard, the focus of the requirements for Fire Officer I is on what?
Supervision
In the NFPA standard , the focus of the requirements for Fire Officer II continue to focus on supervision but add what requirement as well?
Management
NFPA 1041?
Fire Service Instructor
This encompasses attitude, behavior, communication, style, demeanor, and ethical beliefs (ABCDE)
Professionalism
Many fire chiefs report that the one weakness prevalent among their officers is their inability to do what?
Communicate effectively
According to NFPA 1021, good what are a prerequisite for most of the certification requirements for FO1
Oral and written communication skills
These are conducted according to established standards and tend to follow the customs, rules and practices of the industry or workplace
Formal communications
Formal orders and directives, standard operating procedures, and official correspondence are examples of what?
Formal communications
When we need to communicated across the organization what communications style do we normally use
Informal
This style of communications work well in established organizations where there are stable relationships
Informal
Five elements of the communication model
Sender, Message, medium, receiver, feedback
What is the most commonly used method of personal communications?
Spoken word
Three forms of personal communication?
oral, written, and body language
Any obstacle in the communications process is called a ______
Barrier
Different types of communication barriers?
Physical, Personal, and Semantic
Where do semantic barriers arise from?
Language problems
These arise from judgements, emotions, and social values we place on people
Personal Barriers (communications)
This can be achieved by being adaptive to the audience, by having a specific purpose, and by staying focused, brief, and clear
Overcoming communications barriers
This usually involves looking at the speaker, doing nothing but listening, and allowing your facial expressions to indicate interest and understanding
Active Listening
Alert facial expression and good posture indicate what?
Good listener
When we _____, we have an opportunity to show respect for the person or persons with whom we are communicating
Communicate
Remember to make your communications as a company officer a ______
Two-way process
Common problems in oral communications include what two things?
Not looking at the person and using distracting activities
What are the principles of effective writing?
Consider the reader, emphasis, brevity, simplicity,objectivity, mechanical accuracy
Who is likely the best informed individual available on a scene to talk to the media?
First arriving company officer
This can help the dispatcher get accurate information and assign the appropriate resources to the call
Computer Aided Dispatch
This can provide occupancy information to responding units assisting in their size up activities, track the responding units, and provide dispatchers information regarding the status of the remaining units
Computer aided dispatch
All radio messages should be transmitted in a clear, calm voice and with a _____
Deliberate pace
