Company Officer Preface, 1, & 2

Question 1

The company officer book provides insight into the role of the officer as defined by what?

Answer 1

2009 edition of NFPA 1021 (Standard for Fire officer Professional Qualifications

Question 2

These state the behaviors required to perform specific skill(s) on the job in NFPA codes

Answer 2

Job Performance Requirements (JPR’s)

Question 3

How many categories of requirements are listed in NFPA 1021?

Answer 3

6 (Admin, Comm and govt relations, HR mgmt, Inspect and investigate, Emerg. Service Delivery, Safety)

Question 4

These are firs-line supervisors responsible for the performance and safety of assigned personnel in an emergency service organization

Answer 4

Company Officers

Question 5

generally defined as the act of watching over the work or tasks of another

Answer 5

Supervision

Question 6

NFPA defines this person as an individual responsible for overseeing the performance or activity of other members

Answer 6

Supervisor

Question 7

In most departments, companies spend less than ____ percent of their time dealing with emergencies

Answer 7

10

Question 8

What is the company officers principal job?

Answer 8

Leading others and ensuring everyone goes homes

Question 9

The capabilities, efficiency, and morale of the company are direct reflections of what

Answer 9

The company officer’s leadership ability

Question 10

This person is expected to manage resources, people, time, and money, at the company level

Answer 10

company officer

Question 11

This means that an individual has been tested by an accredited examining body on clearly identified material and found to meet a minimum standard

Answer 11

Certification

Question 12

Protection from liability-due diligence
Recognition of demonstrated proficiency
Recognition of professionalism
Budget and salary justification
Standardized Process

These are reasons to do what?

Answer 12

Certify

Question 13

For the most part fire protection is what kind of problem?

Answer 13

A local problem

Question 14

There are approximately how many NFPA codes and standards?

Answer 14

300

Question 15

When did NFPA publish the first national standard for fire service officers?

Answer 15

1976

Question 16

What is NFPA 1021

Answer 16

Standard for Fire Officer Professional Qualifications

Question 17

In the NFPA standard, the focus of the requirements for Fire Officer I is on what?

Answer 17

Supervision

Question 18

In the NFPA standard , the focus of the requirements for Fire Officer II continue to focus on supervision but add what requirement as well?

Answer 18

Management

Question 19

NFPA 1041?

Answer 19

Fire Service Instructor

Question 20

This encompasses attitude, behavior, communication, style, demeanor, and ethical beliefs (ABCDE)

Answer 20

Professionalism

Question 21

Many fire chiefs report that the one weakness prevalent among their officers is their inability to do what?

Answer 21

Communicate effectively

Question 22

According to NFPA 1021, good what are a prerequisite for most of the certification requirements for FO1

Answer 22

Oral and written communication skills

Question 23

These are conducted according to established standards and tend to follow the customs, rules and practices of the industry or workplace

Answer 23

Formal communications

Question 24

Formal orders and directives, standard operating procedures, and official correspondence are examples of what?

Answer 24

Formal communications

Question 25

When we need to communicated across the organization what communications style do we normally use

Answer 25

Informal

Question 26

This style of communications work well in established organizations where there are stable relationships

Answer 26

Informal

Question 27

Five elements of the communication model

Answer 27

Sender, Message, medium, receiver, feedback

Question 28

What is the most commonly used method of personal communications?

Answer 28

Spoken word

Question 29

Three forms of personal communication?

Answer 29

oral, written, and body language

Question 30

Any obstacle in the communications process is called a ______

Answer 30

Barrier

Question 31

Different types of communication barriers?

Answer 31

Physical, Personal, and Semantic

Question 32

Where do semantic barriers arise from?

Answer 32

Language problems

Question 33

These arise from judgements, emotions, and social values we place on people

Answer 33

Personal Barriers (communications)

Question 34

This can be achieved by being adaptive to the audience, by having a specific purpose, and by staying focused, brief, and clear

Answer 34

Overcoming communications barriers

Question 35

This usually involves looking at the speaker, doing nothing but listening, and allowing your facial expressions to indicate interest and understanding

Answer 35

Active Listening

Question 36

Alert facial expression and good posture indicate what?

Answer 36

Good listener

Question 37

When we _____, we have an opportunity to show respect for the person or persons with whom we are communicating

Answer 37

Communicate

Question 38

Remember to make your communications as a company officer a ______

Answer 38

Two-way process

Question 39

Common problems in oral communications include what two things?

Answer 39

Not looking at the person and using distracting activities

Question 40

What are the principles of effective writing?

Answer 40

Consider the reader, emphasis, brevity, simplicity,objectivity, mechanical accuracy

Question 41

Who is likely the best informed individual available on a scene to talk to the media?

Answer 41

First arriving company officer

Question 42

This can help the dispatcher get accurate information and assign the appropriate resources to the call

Answer 42

Computer Aided Dispatch

Question 43

This can provide occupancy information to responding units assisting in their size up activities, track the responding units, and provide dispatchers information regarding the status of the remaining units

Answer 43

Computer aided dispatch

Question 44

All radio messages should be transmitted in a clear, calm voice and with a _____

Answer 44

Deliberate pace