Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

LT Test > Company Officer Chp. 3,4 > Flashcards

Company Officer Chp. 3,4 Flashcards

1
Q

NFPA estimates that there were approximately how many firefighters in the US in 2007

A

1,148,800

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What percentage of the total number of firefighters in 2007 were career firefighters

A

28

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What percentage of the total number of firefighters in 2007 were volunteer firefighters

A

72

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

There are more than ______ fire departments in the United States

A

30,000

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

This exist whenever two or more people share a common goal.

A

Group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What indicates the formal lines of authority and responsibility

A

Organizational chart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

This can be defined as a political organization comprised of individuals and institutions authorized to formulate public policy to improve the public welfare

A

Government

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What department of government is FEMA included in?

A

Department of Homeland Security

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

The EEOC and OSHA are part of what federal department?

A

Department of Labor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

A local ordinance is a law usually found where?

A

In a municipal code

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

A _____ is that which must be obeyed subject to sanction or consequences by the government

A

Law

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

How many forms of government are at the local level?

A 
5 
Council-Manager
Mayor-Council
Commission
Town Meeting
Representative Town Meeting
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

In this form of government the council is the governing body of the city elected by the public and the manager is hired by the council to carry out its policies

A

Council-Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

This form of local government most closely parallels the federal form, with an elected legislature and a separately elected executive

A

Mayor-council

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

This form of government is characterized by an elected governing board that holds both legislative and executive powers and is the oldest form of government in America

A

Commission

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What branches of the military have firefighters?

A

Army, Air Force, Marines

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Fire calls make up less than ____ percent of calls run by departments nationally

A

10

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

All volunteer departments protects what fraction of U.S. residents?

A

1/4

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

All-paid departments protect what percentage of the nations population?

A

40

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

This defines the strategy of the organization and gives direction by allocating resources to pursue the strategy

A

Strategic Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

An officer with _____ manages one or more of the functions that are essential to the department’s mission

A

Line Authority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

____ are those activities that support the departments basic purpose

A

Staff Functions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

This principle suggest that every level in the organization is considered in the flow of communications, authority, and responsibility

A

Scalar Principal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

This refers to the concept of having one boss

A

Unity of Command

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

The number of people that you can effectively supervise is normally referred to as ______

A

Span of control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

What three things should a company officer do in order to lead subordinates through change?

A

Evaluate yourself, celebrate the past, involve them in the process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

The act if guiding the human and physical resources of an organization to attain the organizations objectives

A

Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What includes determining what needs to be done and the accomplishment of the task itself

A

Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

How many principles of management did Fayol describe?

A

14

30
Q

Fayols five basic functions of management

A

Planning, Organizing, Commanding, coordinating, and controlling

31
Q

Mid range planning covers what time frame?

A

1-5 years

32
Q

Short term planning looks at what three things time wise?

A

The rest of today, tomorrow, and the rest of the year

33
Q

Long range planning looks at the organizational needs beyond how many years

A

5

34
Q

This is the process of breaking down of large tasks into manageable activities

A

Organizing

35
Q

This keeps the departments functions in mind and, when done properly, focuses energy on the departments goals and objectives

A

Organizing

36
Q

This means that you exercise your delegated authority to get things accomplished, and because you are also responsible for controlling the resources of an organization

A

Commanding

37
Q

The essence of _____ is leading, motivating, and building teamwork among your team members

A

Commanding

38
Q

This is putting the various functions together into a smooth and well-operating organization

A

Coordinating

39
Q

Poor communications, poor timing, resistance to change, lack of clear cut objectives or at least the lack f understanding or acceptance of objectives, and ineffective policies, practice, and procedures all can hinder what?

A

Coordinating

40
Q

This is monitoring our progress?

A

Controlling

41
Q

This allows you to measure the effectiveness of your efforts, to help you maintain your goals, to seek new ways to improve, to increase production and to help plan for future undertakings

A

Controlling

42
Q

This suggests that management control is greatly increased and corrective action greatly expedited when you concentrate on the exceptions to expected results

A

The Principle of Exception

43
Q

This suggests that the manager gets involved only when something unusual occurs

A

Management by Exception

44
Q

Who is referred to as “The Father of Scientific Mangement”?

A

Frederick Taylor

45
Q

Who published “Hierarchy of Needs” in 1954?

A

Abraham Maslow

46
Q

Maslow recognized that most of us have how many levels of needs?

A

5

47
Q

Who is credited with inventing a concept known as management by objectives?

A

Peter Drucker

48
Q

Who wrote The Practice of Management

A

Peter Drucker

49
Q

Which form of management encourages innovation and improves performance because people are working together?

A

Management by objectives

50
Q

Who wrote the book Human Side of Enterprise in 1960

A

Douglas McGregor

51
Q

Who is credited with the concept of Theory X and theory Y?

A

McGregor

52
Q

Which of McGregor’s theory’s says that managers feel that they need to have tight controls over their organization because workers are lazy and resist the demands of their managers?

A

Theory X

53
Q

Which of McGregor’s theory says that management should provide suitable working condition so that people could achieve personal goals while satisfying the organizations goals

A

Theory Y

54
Q

Who developed Theory Z?

A

William Ouchi

55
Q

With this theory, the focus is on the employees rather than on the work itself

A

Theory Z

56
Q

Who wrote a book entitled Quality, Productivity, and Competitive Position

A

W. Edwards Eming

57
Q

This is based on teammate participation and the concept that all must work together to achieve quality goals

A

Total Quality Management

58
Q

Who wrote the One Minute Manager?

A

Kenneth Blanchard

59
Q

Company officers who dedicate their energies to their ____ will find that the overall productivity of the company improves

A

Personnel

60
Q

These “boil down” the important concepts, techniques, and requirements contained in documents such as plans, policies, by-laws, etc.

A

SOP

61
Q

This is a business philosophy that encourages managers to get feedback from those using a service, as well as from workers who provide it

A

Total Quality management

62
Q

What are the three areas of a fire department that ISO rates?

A

Receiving and handling alarms, department resources, community water supply

63
Q

How frequently are ISO evaluations conducted?

A

Every 5 years

64
Q

Fire department resources counts for what percentage of the ISO score?

A

50

65
Q

Community water supply counts for what percentage of the ISO score?

A

40

66
Q

Receiving and handling alarms counts for what percentage of the ISO score?

A

10

67
Q

NFPA 1710

A

Standard for the Organization and Deployment of Fire Suppression Operations, Emergency Medical Operations, and Special Operations to the Public by Career Fire Department

68
Q

NFPA 1720

A

Standard for the Organization and Deployment for Fire Suppression Operations, Emergency Medical Operations, and Special Operations to the Public by Volunteer Fire Departments

69
Q

This is a process by which an agency or institution evaluates and recognizes a course of study, such as Fire Science Programs, as meeting certain predetermined standards

A

Accreditation

70
Q

These are a system of conduct, principles of honor and morality, or guidelines for human actions

A

Ethics

LT Test (28 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions