Chapter 5

Question 1

This involves the integration of human and physical resources, money and time

Answer 1

Organizing

Question 2

How many members are in the IAFF

Answer 2

260,000

Question 3

For most paid fire and ems personnel, the right to form, join, or assist a labor organization is governed by what

Answer 3

State law

Question 4

What act protects the rights of individuals to form, join, or assist in the activities of the union

Answer 4

Labor Management Relations Act (1935)

Question 5

What are the three levels of involvement to settle differences between union and admin

Answer 5

Mediation, fact finding, interest arbitration

Question 6

This involves a third party acting as a facilitator

Answer 6

Mediation

Question 7

This involves a third party that investigates the truthfulness of facts that are relevant to the impasse

Answer 7

Fact Finding

Question 8

This allows the third party to settle the issue

Answer 8

Arbitration

Question 9

What are the life cycles of a budget?

Answer 9

Planning/preparation, adoption, implementation, and analysis or evaluation

Question 10

This budget usually encompasses a single year and is tied to a “fiscal year” or a “calendar year”

Answer 10

Operating Budget

Question 11

Most Capital Budgets are set up on a ____ year span

Answer 11

10

Question 12

To cover inflation over the course of a multiyear budget what is the rule of thumb for add money to overall cost?

Answer 12

5%/yr

Question 13

This is a solicitation used when you need design, consultant, products, or services and you are looking for answers

Answer 13

Request for Proposal

Question 14

What is parkinsons law

Answer 14

work expands to fill the time available

Question 15

Files or documents related to personnel issues usually have to be maintained for at least ___ years

Answer 15

5

Question 16

When it comes to how long to keep personnel documents when in doubt, use the ___year rule

Answer 16

10

Question 17

8 generally accepted steps for problem solving

Answer 17

Accurately define the problem
Gather info
Analyze the information
Look for alternative solutions and list all possible solutions
Select one or more of the best solutions
Take Action
Monitor the results
Take corrective action if necessary

Question 18

Three major components of customer service are?

Answer 18

Always be nice, regard everyone as a customer, constantly raise the bar