Company Officer Ch. 6 Flashcards by john wisdom

By how much did complaints filed with the EEOC increase between 1991 and 1998

They more than doubled from 6500 to 16,000

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What is a tangible employment action

A significant change in employment status

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Who qualifies as a supervisor for purposes of employer liability

A person who has the authority to make tangible employment decisions affecting the employee or one who can direct employees daily work activities

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When does harassment violate federal law

When it involves discriminatory treatment based on race, color, sex, religion, national origin, age, or disability

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When a person comes to you, as a supervisor, with a complaint you must take action when

Promptly

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Such harassment as one asking for sexual favors as a condition of employment, promotion, or transfer is called what

Quid Pro quo

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This occurs when there are pictures, comments and other offensive acts that inhibit a worker’s performance

Hostile work environment

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This means to annoy, tease, or torment

Harass

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Understanding and effectively managing diversity must start where

At the top of an organization

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This provided that individuals and organizations may be personally liable for discrimination in the workplace

Civil rights act of 1991

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This strengthened the authority of the CRA and expanded the power of the EEOC

Equal employment opportunity act of 1972

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This prohibits discrimination and compensation on the basis of sex

Equal pay act of 1963

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This enforces the CRA

EEOC

Equal employment opportunity commission

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Which part of the CRA deals with employment and prohibits discrimination by employers on the basis of race, color, religion, sex, or national origin

Title VII

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What year did Congress pass the civil rights act

1964

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The way to truly and accurately evaluate a candidate in all phases of the leadership tetrahedron is to have them do what

Be evaluated by peers

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What, to a certain degree, measures a candidate’s desire

Written test

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What are the four parts of the leadership tetrahedron

Ability, courage, desire, interpersonal skills

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The supervisor essentially turning the management of the task over to team members is what style of leadership

Delegating

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This style of leadership has the leader encouraging and participating at all levels as well as shares responsibility for the process

Supporting

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In this style of leadership the supervisor is available to provide support to both the task and the people

Consulting

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This style of leadership is characterized by lots of direction and mostly one-way communication

Directing

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What are the three factors that can help determine your own leadership style

The team member, the leader, the situation

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These types leaders work at achieving the organizations goals through the efficient labor of others

Effective

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What two terms are often used to describe the qualities of role models and knowledgeable individuals

Identification power Expert power

Legitimate, reward, and punishment power comes with what

Comes with the badge

This power is the power bestowed upon you by the department

Legitimate

Where does reward power in leadership come from

The badge

This is the ability to influence others in a constructive way that supports the individuals and the department

Power

What does the horizontal access represent the managerial grid

Leaders concern for production

What does the vertical access represent in the managerial grid

Leaders concern for people

People who have what typically take responsibility for their efforts

Hi achievement needs

Important part of the leaders job is to develop and maintain the organizations what to their fullest potential

Human resources

Company officers are what type of supervisor

First level supervisor

When the essential qualities of what are missing, members become disillusioned

Effective organization

What do we let our leaders use to attempt to influence our actions

Their experiences

This is defined as the personal actions needed by managers to get team members to carry out certain activities

Leadership

Groups will develop numerous dynamic practices that separate them from other individuals. This is referred to as what

Interpersonal dynamics

How individuals interact and influence one another is known as what

Group dynamics

This is two or more people who come together for a common purpose

A group

What three things do all organizations have

Purpose, people, structure

This is a group of people working together to accomplish a task

An organization

This is a set of processes that creates organizations in the first place or adopt them to significantly changing circumstances

Leadership

The most important aspects of management are

Planning, budgeting, organizing, staffing, controlling, and problem-solving

This is a set of processes that can keep a complicated system of people and technology running smoothly

Management

This focuses on people working together in organizations

Leadership

What do high affiliation needs people thrive on

Group dynamics

What type of people's strongest characteristic may be there need for feedback

Hi achievement

Persons with high-powered needs like to be what

In charge

Persons with high achievement needs like what

Challenges

Persons with high affiliation needs like what

To work in groups

Being a taskmaster is associated with which of McGregors theory's

Theory X

According to MacGregor what style of leadership is styled with being nice

Theory Y

According to herzburg, what encourages workers to rise above the satisfactory level and do excellent work

Motivators

According to Herzburg, these are needed just to get people to work to prevent dissatisfaction

Hygiene factors

These include policies and administration, supervision, salary, interpersonal relations, and working conditions. (Herzburg)

Hygiene factors

What are the two factors, according to Herzburg, that act on personnel at work

Hygiene and motivators

Understanding what helps you better motivate others to improve themselves and the organization

Human needs

As a company officer you must realize that as you motivate people, you must find what that are consistent with your members needs

Motivational tools

In Maslow's hierarchy we can move through the system rather quickly in what direction

Descending

This is the desire to become more and more of what one is, to become everything that one is capable of becoming

The need for self actualization

These come in 2 forms. Self and attention and recognition from others

Esteem

These type of needs deal with love and belongingness

Social needs

These type of needs have to do with establishing stability and consistency in a chaotic world

Safety needs

These needs for the very basic needs such as air, water, food, sleep, sex, and so on

Physiological

Five layers of Maslow's hierarchy of needs

``` Self actualization Esteem Social Safety Physiological ```

According to Maslow there are how many general types of needs? They are what?

Four. Physiological, safety, love, and esteem

Most fire companies spend about what percent of their time on calls

When streamlining budgets, what is a common target

Middle-management

The most important factor in successful leadership at any job is what

Attitude

Herzbergs two factors that act on personnel at work are

Motivator and hygiene

Above anything else a group must be able to do what.

Communicate

Who is responsible for the Managerial Grid

Drs. Robert Blake and Jane Mounton 1964

What does the managerial grid suggest about morale and productivity.

That they are independent form one another thus allowing either one to fail or flourish

Managerial Grid position A

Represents a leader with a passion for production with low concern for people. Similar to theory X (Lower right hand corner)

Managerial grid position b

The leader provides the minimum amount of supervision needed to survive within the system. Minimum regard for both people and production. Lower left corner

Managerial grid position c

A strong bias for interaction with people, while having a relatively mild concern about production. Similar to McGregors theory Y. Top left corner

Managerial grid position d

Center of the grid where we have a leadership style that is represented by a middle-of-the-road approach on both scales

Managerial grid position E

A high regard for both the workers and for production. These leaders use their own talents to integrate all the positive leadership qualities to bring out the full potential of all their workers. Top right corner