Company Officer Ch. 6 Flashcards
By how much did complaints filed with the EEOC increase between 1991 and 1998
They more than doubled from 6500 to 16,000
What is a tangible employment action
A significant change in employment status
Who qualifies as a supervisor for purposes of employer liability
A person who has the authority to make tangible employment decisions affecting the employee or one who can direct employees daily work activities
When does harassment violate federal law
When it involves discriminatory treatment based on race, color, sex, religion, national origin, age, or disability
When a person comes to you, as a supervisor, with a complaint you must take action when
Promptly
Such harassment as one asking for sexual favors as a condition of employment, promotion, or transfer is called what
Quid Pro quo
This occurs when there are pictures, comments and other offensive acts that inhibit a worker’s performance
Hostile work environment
This means to annoy, tease, or torment
Harass
Understanding and effectively managing diversity must start where
At the top of an organization
This provided that individuals and organizations may be personally liable for discrimination in the workplace
Civil rights act of 1991
This strengthened the authority of the CRA and expanded the power of the EEOC
Equal employment opportunity act of 1972
This prohibits discrimination and compensation on the basis of sex
Equal pay act of 1963
This enforces the CRA
EEOC
Equal employment opportunity commission
Which part of the CRA deals with employment and prohibits discrimination by employers on the basis of race, color, religion, sex, or national origin
Title VII
What year did Congress pass the civil rights act
1964
The way to truly and accurately evaluate a candidate in all phases of the leadership tetrahedron is to have them do what
Be evaluated by peers
What, to a certain degree, measures a candidate’s desire
Written test
What are the four parts of the leadership tetrahedron
Ability, courage, desire, interpersonal skills
The supervisor essentially turning the management of the task over to team members is what style of leadership
Delegating
This style of leadership has the leader encouraging and participating at all levels as well as shares responsibility for the process
Supporting
In this style of leadership the supervisor is available to provide support to both the task and the people
Consulting
This style of leadership is characterized by lots of direction and mostly one-way communication
Directing
What are the three factors that can help determine your own leadership style
The team member, the leader, the situation
These types leaders work at achieving the organizations goals through the efficient labor of others
Effective
What two terms are often used to describe the qualities of role models and knowledgeable individuals
Identification power
Expert power
Legitimate, reward, and punishment power comes with what
Comes with the badge
This power is the power bestowed upon you by the department
Legitimate
Where does reward power in leadership come from
The badge
This is the ability to influence others in a constructive way that supports the individuals and the department
Power
What does the horizontal access represent the managerial grid
Leaders concern for production
What does the vertical access represent in the managerial grid
Leaders concern for people
People who have what typically take responsibility for their efforts
Hi achievement needs
Important part of the leaders job is to develop and maintain the organizations what to their fullest potential
Human resources
Company officers are what type of supervisor
First level supervisor
When the essential qualities of what are missing, members become disillusioned
Effective organization
What do we let our leaders use to attempt to influence our actions
Their experiences
This is defined as the personal actions needed by managers to get team members to carry out certain activities
Leadership
Groups will develop numerous dynamic practices that separate them from other individuals. This is referred to as what
Interpersonal dynamics
How individuals interact and influence one another is known as what
Group dynamics
This is two or more people who come together for a common purpose
A group
What three things do all organizations have
Purpose, people, structure
This is a group of people working together to accomplish a task
An organization
This is a set of processes that creates organizations in the first place or adopt them to significantly changing circumstances
Leadership
The most important aspects of management are
Planning, budgeting, organizing, staffing, controlling, and problem-solving
This is a set of processes that can keep a complicated system of people and technology running smoothly
Management
This focuses on people working together in organizations
Leadership
What do high affiliation needs people thrive on
Group dynamics
What type of people’s strongest characteristic may be there need for feedback
Hi achievement
Persons with high-powered needs like to be what
In charge
Persons with high achievement needs like what
Challenges
Persons with high affiliation needs like what
To work in groups
Being a taskmaster is associated with which of McGregors theory’s
Theory X
According to MacGregor what style of leadership is styled with being nice
Theory Y
According to herzburg, what encourages workers to rise above the satisfactory level and do excellent work
Motivators
According to Herzburg, these are needed just to get people to work to prevent dissatisfaction
Hygiene factors
These include policies and administration, supervision, salary, interpersonal relations, and working conditions. (Herzburg)
Hygiene factors
What are the two factors, according to Herzburg, that act on personnel at work
Hygiene and motivators
Understanding what helps you better motivate others to improve themselves and the organization
Human needs
As a company officer you must realize that as you motivate people, you must find what that are consistent with your members needs
Motivational tools
In Maslow’s hierarchy we can move through the system rather quickly in what direction
Descending
This is the desire to become more and more of what one is, to become everything that one is capable of becoming
The need for self actualization
These come in 2 forms. Self and attention and recognition from others
Esteem
These type of needs deal with love and belongingness
Social needs
These type of needs have to do with establishing stability and consistency in a chaotic world
Safety needs
These needs for the very basic needs such as air, water, food, sleep, sex, and so on
Physiological
Five layers of Maslow’s hierarchy of needs
Self actualization Esteem Social Safety Physiological
According to Maslow there are how many general types of needs? They are what?
Four. Physiological, safety, love, and esteem
Most fire companies spend about what percent of their time on calls
10
When streamlining budgets, what is a common target
Middle-management
The most important factor in successful leadership at any job is what
Attitude
Herzbergs two factors that act on personnel at work are
Motivator and hygiene
Above anything else a group must be able to do what.
Communicate
Who is responsible for the Managerial Grid
Drs. Robert Blake and Jane Mounton
1964
What does the managerial grid suggest about morale and productivity.
That they are independent form one another thus allowing either one to fail or flourish
Managerial Grid position A
Represents a leader with a passion for production with low concern for people. Similar to theory X (Lower right hand corner)
Managerial grid position b
The leader provides the minimum amount of supervision needed to survive within the system. Minimum regard for both people and production. Lower left corner
Managerial grid position c
A strong bias for interaction with people, while having a relatively mild concern about production. Similar to McGregors theory Y. Top left corner
Managerial grid position d
Center of the grid where we have a leadership style that is represented by a middle-of-the-road approach on both scales
Managerial grid position E
A high regard for both the workers and for production. These leaders use their own talents to integrate all the positive leadership qualities to bring out the full potential of all their workers. Top right corner
