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LT Test > Company Officer Ch. 6 > Flashcards

Company Officer Ch. 6 Flashcards

0
Q

By how much did complaints filed with the EEOC increase between 1991 and 1998

A

They more than doubled from 6500 to 16,000

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1
Q

What is a tangible employment action

A

A significant change in employment status

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2
Q

Who qualifies as a supervisor for purposes of employer liability

A

A person who has the authority to make tangible employment decisions affecting the employee or one who can direct employees daily work activities

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3
Q

When does harassment violate federal law

A

When it involves discriminatory treatment based on race, color, sex, religion, national origin, age, or disability

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4
Q

When a person comes to you, as a supervisor, with a complaint you must take action when

A

Promptly

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5
Q

Such harassment as one asking for sexual favors as a condition of employment, promotion, or transfer is called what

A

Quid Pro quo

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6
Q

This occurs when there are pictures, comments and other offensive acts that inhibit a worker’s performance

A

Hostile work environment

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7
Q

This means to annoy, tease, or torment

A

Harass

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8
Q

Understanding and effectively managing diversity must start where

A

At the top of an organization

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9
Q

This provided that individuals and organizations may be personally liable for discrimination in the workplace

A

Civil rights act of 1991

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10
Q

This strengthened the authority of the CRA and expanded the power of the EEOC

A

Equal employment opportunity act of 1972

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11
Q

This prohibits discrimination and compensation on the basis of sex

A

Equal pay act of 1963

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12
Q

This enforces the CRA

A

EEOC

Equal employment opportunity commission

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13
Q

Which part of the CRA deals with employment and prohibits discrimination by employers on the basis of race, color, religion, sex, or national origin

A

Title VII

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14
Q

What year did Congress pass the civil rights act

A

1964

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15
Q

The way to truly and accurately evaluate a candidate in all phases of the leadership tetrahedron is to have them do what

A

Be evaluated by peers

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16
Q

What, to a certain degree, measures a candidate’s desire

A

Written test

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17
Q

What are the four parts of the leadership tetrahedron

A

Ability, courage, desire, interpersonal skills

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18
Q

The supervisor essentially turning the management of the task over to team members is what style of leadership

A

Delegating

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19
Q

This style of leadership has the leader encouraging and participating at all levels as well as shares responsibility for the process

A

Supporting

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20
Q

In this style of leadership the supervisor is available to provide support to both the task and the people

A

Consulting

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21
Q

This style of leadership is characterized by lots of direction and mostly one-way communication

A

Directing

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22
Q

What are the three factors that can help determine your own leadership style

A

The team member, the leader, the situation

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23
Q

These types leaders work at achieving the organizations goals through the efficient labor of others

A

Effective

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24
Q

What two terms are often used to describe the qualities of role models and knowledgeable individuals

A

Identification power

Expert power

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25
Q

Legitimate, reward, and punishment power comes with what

A

Comes with the badge

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26
Q

This power is the power bestowed upon you by the department

A

Legitimate

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27
Q

Where does reward power in leadership come from

A

The badge

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28
Q

This is the ability to influence others in a constructive way that supports the individuals and the department

A

Power

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29
Q

What does the horizontal access represent the managerial grid

A

Leaders concern for production

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30
Q

What does the vertical access represent in the managerial grid

A

Leaders concern for people

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31
Q

People who have what typically take responsibility for their efforts

A

Hi achievement needs

32
Q

Important part of the leaders job is to develop and maintain the organizations what to their fullest potential

A

Human resources

33
Q

Company officers are what type of supervisor

A

First level supervisor

34
Q

When the essential qualities of what are missing, members become disillusioned

A

Effective organization

35
Q

What do we let our leaders use to attempt to influence our actions

A

Their experiences

36
Q

This is defined as the personal actions needed by managers to get team members to carry out certain activities

A

Leadership

37
Q

Groups will develop numerous dynamic practices that separate them from other individuals. This is referred to as what

A

Interpersonal dynamics

38
Q

How individuals interact and influence one another is known as what

A

Group dynamics

39
Q

This is two or more people who come together for a common purpose

A

A group

40
Q

What three things do all organizations have

A

Purpose, people, structure

41
Q

This is a group of people working together to accomplish a task

A

An organization

42
Q

This is a set of processes that creates organizations in the first place or adopt them to significantly changing circumstances

A

Leadership

43
Q

The most important aspects of management are

A

Planning, budgeting, organizing, staffing, controlling, and problem-solving

44
Q

This is a set of processes that can keep a complicated system of people and technology running smoothly

A

Management

45
Q

This focuses on people working together in organizations

A

Leadership

46
Q

What do high affiliation needs people thrive on

A

Group dynamics

47
Q

What type of people’s strongest characteristic may be there need for feedback

A

Hi achievement

48
Q

Persons with high-powered needs like to be what

A

In charge

49
Q

Persons with high achievement needs like what

A

Challenges

50
Q

Persons with high affiliation needs like what

A

To work in groups

51
Q

Being a taskmaster is associated with which of McGregors theory’s

A

Theory X

52
Q

According to MacGregor what style of leadership is styled with being nice

A

Theory Y

53
Q

According to herzburg, what encourages workers to rise above the satisfactory level and do excellent work

A

Motivators

54
Q

According to Herzburg, these are needed just to get people to work to prevent dissatisfaction

A

Hygiene factors

55
Q

These include policies and administration, supervision, salary, interpersonal relations, and working conditions. (Herzburg)

A

Hygiene factors

56
Q

What are the two factors, according to Herzburg, that act on personnel at work

A

Hygiene and motivators

57
Q

Understanding what helps you better motivate others to improve themselves and the organization

A

Human needs

58
Q

As a company officer you must realize that as you motivate people, you must find what that are consistent with your members needs

A

Motivational tools

59
Q

In Maslow’s hierarchy we can move through the system rather quickly in what direction

A

Descending

60
Q

This is the desire to become more and more of what one is, to become everything that one is capable of becoming

A

The need for self actualization

61
Q

These come in 2 forms. Self and attention and recognition from others

A

Esteem

62
Q

These type of needs deal with love and belongingness

A

Social needs

63
Q

These type of needs have to do with establishing stability and consistency in a chaotic world

A

Safety needs

64
Q

These needs for the very basic needs such as air, water, food, sleep, sex, and so on

A

Physiological

65
Q

Five layers of Maslow’s hierarchy of needs

A 
Self actualization
Esteem
Social
Safety
Physiological
66
Q

According to Maslow there are how many general types of needs? They are what?

A

Four. Physiological, safety, love, and esteem

67
Q

Most fire companies spend about what percent of their time on calls

A

10

68
Q

When streamlining budgets, what is a common target

A

Middle-management

69
Q

The most important factor in successful leadership at any job is what

A

Attitude

70
Q

Herzbergs two factors that act on personnel at work are

A

Motivator and hygiene

71
Q

Above anything else a group must be able to do what.

A

Communicate

72
Q

Who is responsible for the Managerial Grid

A

Drs. Robert Blake and Jane Mounton

1964

73
Q

What does the managerial grid suggest about morale and productivity.

A

That they are independent form one another thus allowing either one to fail or flourish

74
Q

Managerial Grid position A

A

Represents a leader with a passion for production with low concern for people. Similar to theory X (Lower right hand corner)

75
Q

Managerial grid position b

A

The leader provides the minimum amount of supervision needed to survive within the system. Minimum regard for both people and production. Lower left corner

76
Q

Managerial grid position c

A

A strong bias for interaction with people, while having a relatively mild concern about production. Similar to McGregors theory Y. Top left corner

77
Q

Managerial grid position d

A

Center of the grid where we have a leadership style that is represented by a middle-of-the-road approach on both scales

78
Q

Managerial grid position E

A

A high regard for both the workers and for production. These leaders use their own talents to integrate all the positive leadership qualities to bring out the full potential of all their workers. Top right corner

LT Test (28 decks)

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