ESO Flashcards

1
Q

This page on ESO houses QM messages, support information, and the messaging component of the system

A

ESO Navigation page

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2
Q

Your view in ESO on the navigation panel and other places is determined by what?

A

Assigned Security Role

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3
Q

In this area the three types of information that require your attention are QM messages, Agency Alerts, Impending credential expiration reminders

A

Messages

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4
Q

This message is for all users who have access to your ESO environment

A

Agency Alerts

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5
Q

This allows for all crew, unit, vehicle, and shift fields to be prefilled to provide as default in each record written on a device

A

Set Shift

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6
Q

What does EHR stand for?

A

Electronic Health record

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7
Q

What is the default view for EHR?

A

All Draft and Mobile records for the last 90 days

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8
Q

The unlocked padlock means what in ESO?

A

Stored on web app and is unlocked/draft status

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9
Q

The computer symbol in ESO means what?

A

Out on mobile device and yet to be synced to web. Only printed view available

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10
Q

Locked padlock means what in ESO?

A

Stored on web app and is locked

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11
Q

What does a quick summary report provide on ESO?

A

Limited demographics, treatments and vitals

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12
Q

When “Export PDF” is chosen what will you be asked to do before printing in ESO

A

Save

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13
Q

What section of ESO would you go to for instructions on how to set up hospital fax numbers/email addresses?

A

Administrative section

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14
Q

What must the user have installed on their computer prior to viewing cardiac monitor files?

A

Appropriate proprietary monitor/defibrillator view

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15
Q

What button would you click to see a list of any incidents that are available for import?

A

CAD

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16
Q

In EHR Mobile, once the shift has been set what will happen to the CAD queue?

A

Will be filtered by the unit listed in the shift setup

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17
Q

What will automatically open up a new incident detail and pre-fill any mapped fields?

A

Selecting an incident from CAD import

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18
Q

Within the record on the incident tab, what will be availavle to update the CAD data in to the record?

A

CAD Import button

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19
Q

In this type of record all fields may be edited by crew listed and non-clinical fields may be edited by Admins and those with the security roles of either EHR supervisor or manager?

A

Unlocked Record

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20
Q

This type of record has only editable fields that are non clinical and the listed list personnel, admins, EHR supervisors and managers may edit them

A

Locked Records

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21
Q

These records still reside on mobile devices and may be viewed as a printed view only for all list personnel on that record, admins, EHR sup and manager

A

Mobile Record

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22
Q

The down arrowhead to the right of the patient name will allow you to do what?

A

Add additional patients

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23
Q

What symbol on the ESO navigation bar takes you to the validation process for the report

A

Check symbol

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24
Q

Print, Attachments, Cardiac monitor files, clinical guidelines, delete patient are the contents of what?

A

Record Operations menu

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25
Q

What are the tabs used to navigate between EHR sections?

A

Incident, Patient, Vitals, Flowchart, Assessment, Narrative, Forms, Billing, Signatures

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26
Q

This screen provides access to the fields that relate to general incident information.

A

Incident Detail

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27
Q

These are entered into the software as part of new company setup process for ESO?

A

Predefined incident locations

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28
Q

When using this the scene address cannot be modified?

A

Predefined feature

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29
Q

Where should you refer in ESO for instructions on how to modify or add common incident locations to your company configuration

A

Administration Section

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30
Q

In ESO, these can be edited from either the Incident Details page or the personnel selection list

A

Personnel Roles

31
Q

In ESO, this position is the person responsible for writing the patient care report for that particular call

A

The LEAD position

32
Q

Use this button to add personnel to the incident list who are not part of your agency

A

Add other

33
Q

When adding personnel who are not part of your agency what information should be inputted in to ESO?

A

Name, affiliation, associated role

34
Q

In ESO, what drives the availability of other fields as well as determines which fields are considered mandatory in the validation routine?

A

Disposition

35
Q

How many types of delays are included in the times section?

A

5- Dispatch, Response, Scene, Transport, Turn around

36
Q

Use this section to document any other factors that pertain to a call

A

Additional under Incident Details

37
Q

What demographics must be entered to look a patient up who was previously treated?

A

Name, date of birth, SSN (2 out of three must be present)

38
Q

When adding an additional patient to a record in ESO what information will not autopopulate?

A

Patient specific information, Incident information will copy

39
Q

ESO software will auto-calculate the Revised Trauma Score based on what?

A

GCS, BP, and RR

40
Q

Whats the name of the smiley face pain scale in ESO?

A

Wong-Baker Pain Scale

41
Q

What color is the add vitals button

A

Green

42
Q

By choosing PTA in the treatment area what are you documenting?

A

First responder aid given prior to arrival

43
Q

When is the flowchart editable at any time

A

While in draft status

44
Q

What are the two assessment options in the assessment page?

A

Initial and ongoing

45
Q

What field can be used to quickly indicate that there were no abnormalities to body areas, or that certain areas were not assessed?

A

Assessment Quick AX

46
Q

To do this, select the anatomical link in the upper right corner in order to display an anatomical figure

A

Indicate traumatic injuries

47
Q

The anatomical figure can be modified to represent what?

A

Adult male/female, child, infant

48
Q

How many different views of the body are available on the anatomical figure in assessment?

A

6

49
Q

All injuries placed on the body will display where?

A

In the data grid

50
Q

In addition to a written narrative, each ESO EHR is required to have what?

A

Clinical Impression information recorded

51
Q

____ and at least one set of _______ for each treated and/or transported patient are required

A

Primary Impression, Supporting signs and symptoms

52
Q

This is a space to document issues during the phases of an EMS call.

A

Factors Affecting Care

53
Q

This is for documentation of how the patient was transported to and from the ambulance as well as their position during transport and their condition upon arriving at your destination

A

Patient Transport section

54
Q

This section is used to document subjective/objective data that isn’t already recorded elsewhere in the report

A

The Narrative section

55
Q

This is accessible once the call is in locked status to add any data that is pertinent but was left out of documentation

A

The Appended Narrative

56
Q

What color is the “Appended Narrative” link

A

Blue

57
Q

How do you document burns in ESO?

A

Select type of burn and place it on corresponding body part

58
Q

Where do you record labor and delivery details in the obstetrical section of an EHR?

A

The bottom two sections of the page

59
Q

Where are high risk factors located in the obstetrics section of an EHR?

A

Top right

60
Q

When should you input APGAR scoring

A

one and five minutes

61
Q

What are the sections of the Motor vehicle collision section in an EHR?

A

Patient, Vehicle, other

62
Q

These can be obtained both on the mobile and web applications assuming each has touch screen capability or an attached mouse

A

Signatures

63
Q

How many sections are in the billing authorization section

A

3

64
Q

If a signature has been captured in a section, how will it be noted?

A

By a green triangle in the upper right corner

65
Q

This section allows the user to choose who the authorized representative is, the reason the patient is unable to sign and to obtain the representatives signature

A

Authorized Representative Signature

66
Q

How many different languages can refusals be uploaded in?

A

3

67
Q

This section provides a location to get signatures from hospitals or other destinations where you have transported a patient

A

Facility Signatures

68
Q

This section is for personnel on the crew to sign the EHR if required to do so

A

Provider Signatures

69
Q

This form allows a user to document the waste of a medication that only partially has been administered to a patient

A

Controlled Substances

70
Q

What information is needed on a controlled substance form

A

Med, Amount, Witness name and signature

71
Q

Up to how many witness to waste signatures can be obtained?

A

3

72
Q

This process reviews the report and alerts the writer of any missing or deficient data.

A

Validation Process

73
Q

ESO Support phone number

A

866-766-9471 option 3

74
Q

ESO Support email

A

support@esosolutions.com