ESO Flashcards
This page on ESO houses QM messages, support information, and the messaging component of the system
ESO Navigation page
Your view in ESO on the navigation panel and other places is determined by what?
Assigned Security Role
In this area the three types of information that require your attention are QM messages, Agency Alerts, Impending credential expiration reminders
Messages
This message is for all users who have access to your ESO environment
Agency Alerts
This allows for all crew, unit, vehicle, and shift fields to be prefilled to provide as default in each record written on a device
Set Shift
What does EHR stand for?
Electronic Health record
What is the default view for EHR?
All Draft and Mobile records for the last 90 days
The unlocked padlock means what in ESO?
Stored on web app and is unlocked/draft status
The computer symbol in ESO means what?
Out on mobile device and yet to be synced to web. Only printed view available
Locked padlock means what in ESO?
Stored on web app and is locked
What does a quick summary report provide on ESO?
Limited demographics, treatments and vitals
When “Export PDF” is chosen what will you be asked to do before printing in ESO
Save
What section of ESO would you go to for instructions on how to set up hospital fax numbers/email addresses?
Administrative section
What must the user have installed on their computer prior to viewing cardiac monitor files?
Appropriate proprietary monitor/defibrillator view
What button would you click to see a list of any incidents that are available for import?
CAD
In EHR Mobile, once the shift has been set what will happen to the CAD queue?
Will be filtered by the unit listed in the shift setup
What will automatically open up a new incident detail and pre-fill any mapped fields?
Selecting an incident from CAD import
Within the record on the incident tab, what will be availavle to update the CAD data in to the record?
CAD Import button
In this type of record all fields may be edited by crew listed and non-clinical fields may be edited by Admins and those with the security roles of either EHR supervisor or manager?
Unlocked Record
This type of record has only editable fields that are non clinical and the listed list personnel, admins, EHR supervisors and managers may edit them
Locked Records
These records still reside on mobile devices and may be viewed as a printed view only for all list personnel on that record, admins, EHR sup and manager
Mobile Record
The down arrowhead to the right of the patient name will allow you to do what?
Add additional patients
What symbol on the ESO navigation bar takes you to the validation process for the report
Check symbol
Print, Attachments, Cardiac monitor files, clinical guidelines, delete patient are the contents of what?
Record Operations menu
What are the tabs used to navigate between EHR sections?
Incident, Patient, Vitals, Flowchart, Assessment, Narrative, Forms, Billing, Signatures
This screen provides access to the fields that relate to general incident information.
Incident Detail
These are entered into the software as part of new company setup process for ESO?
Predefined incident locations
When using this the scene address cannot be modified?
Predefined feature
Where should you refer in ESO for instructions on how to modify or add common incident locations to your company configuration
Administration Section
In ESO, these can be edited from either the Incident Details page or the personnel selection list
Personnel Roles
In ESO, this position is the person responsible for writing the patient care report for that particular call
The LEAD position
Use this button to add personnel to the incident list who are not part of your agency
Add other
When adding personnel who are not part of your agency what information should be inputted in to ESO?
Name, affiliation, associated role
In ESO, what drives the availability of other fields as well as determines which fields are considered mandatory in the validation routine?
Disposition
How many types of delays are included in the times section?
5- Dispatch, Response, Scene, Transport, Turn around
Use this section to document any other factors that pertain to a call
Additional under Incident Details
What demographics must be entered to look a patient up who was previously treated?
Name, date of birth, SSN (2 out of three must be present)
When adding an additional patient to a record in ESO what information will not autopopulate?
Patient specific information, Incident information will copy
ESO software will auto-calculate the Revised Trauma Score based on what?
GCS, BP, and RR
Whats the name of the smiley face pain scale in ESO?
Wong-Baker Pain Scale
What color is the add vitals button
Green
By choosing PTA in the treatment area what are you documenting?
First responder aid given prior to arrival
When is the flowchart editable at any time
While in draft status
What are the two assessment options in the assessment page?
Initial and ongoing
What field can be used to quickly indicate that there were no abnormalities to body areas, or that certain areas were not assessed?
Assessment Quick AX
To do this, select the anatomical link in the upper right corner in order to display an anatomical figure
Indicate traumatic injuries
The anatomical figure can be modified to represent what?
Adult male/female, child, infant
How many different views of the body are available on the anatomical figure in assessment?
6
All injuries placed on the body will display where?
In the data grid
In addition to a written narrative, each ESO EHR is required to have what?
Clinical Impression information recorded
____ and at least one set of _______ for each treated and/or transported patient are required
Primary Impression, Supporting signs and symptoms
This is a space to document issues during the phases of an EMS call.
Factors Affecting Care
This is for documentation of how the patient was transported to and from the ambulance as well as their position during transport and their condition upon arriving at your destination
Patient Transport section
This section is used to document subjective/objective data that isn’t already recorded elsewhere in the report
The Narrative section
This is accessible once the call is in locked status to add any data that is pertinent but was left out of documentation
The Appended Narrative
What color is the “Appended Narrative” link
Blue
How do you document burns in ESO?
Select type of burn and place it on corresponding body part
Where do you record labor and delivery details in the obstetrical section of an EHR?
The bottom two sections of the page
Where are high risk factors located in the obstetrics section of an EHR?
Top right
When should you input APGAR scoring
one and five minutes
What are the sections of the Motor vehicle collision section in an EHR?
Patient, Vehicle, other
These can be obtained both on the mobile and web applications assuming each has touch screen capability or an attached mouse
Signatures
How many sections are in the billing authorization section
3
If a signature has been captured in a section, how will it be noted?
By a green triangle in the upper right corner
This section allows the user to choose who the authorized representative is, the reason the patient is unable to sign and to obtain the representatives signature
Authorized Representative Signature
How many different languages can refusals be uploaded in?
3
This section provides a location to get signatures from hospitals or other destinations where you have transported a patient
Facility Signatures
This section is for personnel on the crew to sign the EHR if required to do so
Provider Signatures
This form allows a user to document the waste of a medication that only partially has been administered to a patient
Controlled Substances
What information is needed on a controlled substance form
Med, Amount, Witness name and signature
Up to how many witness to waste signatures can be obtained?
3
This process reviews the report and alerts the writer of any missing or deficient data.
Validation Process
ESO Support phone number
866-766-9471 option 3
ESO Support email
support@esosolutions.com
