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SPEECH COMMUNICATION | PRELIM > Interpersonal Communication (M) MT-Q > Flashcards

Interpersonal Communication (M) MT-Q Flashcards

1
Q

The overall emotional tone of the relationship—through the messages we exchange (Cissna, 2011)

A

Communication Climate

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2
Q

Who provided the definition of Communication Climate?

A

Cissna, 2011

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3
Q

Is one where partners feel valued and supported

A

Positive communication climate

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4
Q

We use this to convey that we care about our partner

A

Confirming communication messages

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5
Q

This signals a lack of regard for our partner

A

Disconfirming communication messages

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6
Q

What are the 4 steps on how to create confirming messages?

A
  1. Respond to partner who is experiencing emotional distress
  2. Share or keep private some of our personal information
  3. Express a personal desire or expectations
  4. Resolve conflict
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7
Q

Is helping others feel better about themselves, their behavior, or their situation by creating a safe space to express their thoughts and feelings

A

Comforting

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8
Q

What are the 5 Comforting Guidelines?

A
  1. Clarify supportive intentions
  2. Buffer potential threats
  3. Use other-centered messages
  4. Reframe the situation
  5. Give advice
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9
Q

Is the perception we want others to have of our worth (Ting-Toomey & Chung, 2012)

A

Face

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10
Q

Who provided the definition of face?

A

Ting-Toomey & Chung, 2012

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11
Q

Are the desires we have to be appreciated, liked, and valued

A

Positive face needs

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12
Q

Are the desires we have to be independent and self-sufficient

A

Negative face needs

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13
Q

Encourage partners to talk about and elaborate on what happened and how they feel about it

A

Other-centered messages

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14
Q

Offering messages that help a partner understand a situation in a different light

A

Reframe the situation

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15
Q

Presenting relevant suggestions for resolving a problem or situation

A

Giving advice

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16
Q

Describes the decision-making process we go through as we choose whether or not to disclose confidential information about ourselves (self-disclosure) or about others (other-disclosure)

A

Communication privacy management theory

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17
Q

Revealing confidential information about yourself or others

A

Disclosure

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18
Q

What are the 3 Effects of Disclosure and Privacy on Relationships?

A
  1. Intimacy
  2. Reciprocity
  3. Information Co-ownership
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19
Q

Effects of Disclosure and Privacy on Relationships

Because disclosure is the mechanism for increasing intimacy, you might think people move in a clear-cut way toward deeper disclosure as relationships develop.

A

Intimacy

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20
Q

Effects of Disclosure and Privacy on Relationships

Whether your disclosure is matched by similar disclosure from your partner also can affect your relationship

A

Reciprocity

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21
Q

Effects of Disclosure and Privacy on Relationships

A third way disclosure and privacy can affect relationships has to do with how partners treat the private information they know about one another

A

Information Co-ownership

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22
Q

Effects of Disclosure and Privacy on Relationships

When we disclosure private information, the person with whom we share it becomes a co-owner of it

A

Information Co-ownership

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23
Q

What are the 4 Disclosure Guidelines?

A
  1. Self-disclose the kind of information you want others to disclose to you
  2. Self-disclose private information when doing so represents an acceptable risk
  3. Move gradually to deeper levels of self-disclosure
  4. Continue self-disclosing only if it is reciprocated
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24
Q

Naming the emotion you are feeling without judging them

A

Describing feelings

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25
Q

What are the 3 Guidelines for Describing Feelings?

A
  1. Identify what triggered the feeling
  2. Identify the specific emotion you feel as a result
  3. Frame your response as an “I” statement
26
Q

Help neutralize the impact of an emotional description because they do not imply blame

A

“I” statement

27
Q

What are the 3 guidelines for Providing Personal Feedback?

A
  1. Describe the specific behavior
  2. Praise positive behavior
  3. Give constructive criticism
28
Q

Recounting specific behaviors of another without commenting on their appropriateness

A

Describing behavior

29
Q

Describing the specific positive behaviors or accomplishments and the effect of them on others

A

Praise KINK EMI PRAISE LANG

30
Q

Does not condemn but instead is based on empathy and sincere desire to help someone understand the impact of his/her behavior

A

Constructive criticism

31
Q

Describing specific behaviors that hurt the person or that person’s relationships with others

A

Constructive criticism

32
Q

What are the 2 Privacy Management Guidelines?

A
  1. Indirect Strategies
  2. Direct Strategies
33
Q

Maintain privacy by changing the subject, masking your feelings, or practicing strategic ambiguity

A

Indirect strategies

34
Q

Changing the subject, Masking your feelings, or Practicing strategic ambiguity can damage a relationship if used repeatedly, so instead we can use?

A

Direct Strategy

35
Q

A direct approach for responding to people who expect you to disclose something you would rather keep private

A

Establishing a personal boundary

36
Q

What are the 4 communication styles?

A
  1. Passive communication style
  2. Aggressive communication style
  3. Passive-aggressive communication style
  4. Assertive communication style
37
Q

Is submitting to another’s demands while concealing one’s own desires and expectations

A

Passive communication style

38
Q

Is attacking another person’s self-concept and/or expressing personal hostility in order to inflict psychological pain

A

Aggressive communication style

39
Q

These messages disregard a partner’s right to be treated with dignity and respect

A

Verbally aggressive messages

40
Q

Is expressing hostility indirectly

A

Passive-aggressive communication style

41
Q

Expressing personal desires and expectations while respecting those of others

A

Assertive communication style

42
Q

Uses messages that describe personal needs, rights, desires, and expectations honestly and directly in ways that also demonstrate respect and value for you, your partner, and the relationship

A

Assertive communication style

43
Q

T or F

Assertiveness is typically valued in individualistic cultures, such as in the United States

A

T

44
Q

Is an expressed struggle between two interdependent people who perceive incompatible goals, scarce resources, and interference from the other in achieving their goals (Wimot & Hocker, 2010)

A

Interpersonal conflict

45
Q

Both people must be aware of the disagreement

A

Expressed struggle

46
Q

Achieving a satisfactory outcome for each person depends on the actions of the other

A

Interdependent

47
Q

Both people believe they have something to lose if the other person gets their way

A

Perceived incompatible goals

48
Q

Assumes there isn’t enough of something to go around

A

Perceived scarce resources

49
Q

Is the belief that the other person is forcing us to do or not to do something

A

Perceived interference

50
Q

Styles in Managing Conflict

Involves physically or psychologically removing yourself from the conflict

A

Avoiding

51
Q

Styles in Managing Conflict

Characterized as a lose-to-lose approach

A

Avoiding

52
Q

Styles in Managing Conflict

Is satisfying the needs or accepting the opinions of our partner while neglecting our own needs or opinions

A

Accomodating

53
Q

Styles in Managing Conflict

Characterized as a lose-to-win approach

A

Accomodating

54
Q

Styles in Managing Conflict

Is satisfying our own needs or desires with little or no concern for the needs or desires of our partner or the relationship

A

Competing

55
Q

Styles in Managing Conflict

Characterized as a win-to-lose approach

A

Competing

56
Q

Styles in Managing Conflict

Occurs when each partner gives up part of what they desire to satisfy part of what their partner wants

A

Compromising

57
Q

Styles in Managing Conflict

Characterized as Partial lose-to-lose approach

A

Compromising

58
Q

Is when people work through the problem together to discover a mutually acceptable solution

A

Collaborating

59
Q

Styles in Managing Conflict

Characterized as a Win-to-Win approach

A

Collaborating

60
Q

If you see this card, read the collaboration guidelines on pages 159-160

A

gawin mo na plth

61
Q

What are the 5 Styles in Managing Conflict?

A
  1. Avoiding
  2. Accommodating
  3. Competing
  4. Compromising
  5. Collaborating

SPEECH COMMUNICATION | PRELIM (14 decks)

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