FOUNDATIONS IN COMMUNICATION Flashcards

1
Q

A complex process through which we
express, interpret, and coordinate messages
with others.

A

communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Are verbal utterance, visual images, and
nonverbal behaviors used to convey thoughts
and feelings.

A

messages

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

We refer to the process of creating messages
as encoding in the process of interpreting
them as decoding.

A

messages

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

process of creating messages

A

encode

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

process of interpreting messages

A

decode

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

is a response message that
indicate how the initial message was
interpreted.

A

feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

is a “mental library” of scripts
each of us draws from to create messages
based on what worked for us or others in the
past.

A

canned plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

is an actual text of what to say and
do in a specific situation.

A

script

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

HOW WE COMMUNICATE WITH:

A

With ourselves
Ø With other
Ø In a group
Ø To the public

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

TYPES OF COMMUNICATION/ COMMUNICATION
SETTTING

A

Intrapersonal

Interpersonal

Small-group Communication

Public Communication

Mass Communication

Developmental Communication

Organizational Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

It also affects how we form and interpret
messages.

A

communication settings

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

It differs based on the number of participants and
the level of formality in the interactions.

A

communication settings

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Refers to the interactions that occur in our minds
when we are talking to ourselves.

A

intrapersonal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Mental activity which can help you assess
yourself.

A

intrapersonal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

communicating within

A

intrapersonal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

An informal interaction between two people who
have an identifiable relationship with each other.

A

interpersonal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

“inter” means?

A

across

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Face to face communication with one or two
people.

A

interpersonal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Typically involves 3-20 people who come
together to communicate with one another.

A

small-group communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Delivered to audiences of more than 20 people.

A

public communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Delivered by individuals and entities through
mass media to large segments of the population
at the same time.

A

mass communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Its purpose is to gather and discuss things for
improvement/development in a certain
place/community/country.

A

developmental communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Its purpose is to boost economic and political
system within the region.

A

developmental communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

refers to the forms and channels of
communication among members of
organizations such as corporations, nonprofits or
small businesses.

A

organizational communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

flows from the
managerial and executive levels to the staff
through formal channels such as policy manuals,
rules and regulations and organizational charts.

A

downward communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Its initiated by staff and
directed at executives; it frequently takes the
form of a complaint or a request.

A

upward communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

occurs when
colleagues meet to discuss issues of common
interest, resolve problems and share
information.

A

horizontal communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

communicates within the department or same
rank/level.

A

Horizontal/Lateral Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

communicates with the top management level
without proper channeling who is the next in line
or checking the hierarchy.

A

Crosswise/Diagonal Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

is what we do when we encode
a message.

A

message production

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

is what we do when we
decode a message.

A

message interpretation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

consists of the behavioral
adjustments each participant makes in an attempt to
create a shared meaning.

A

Interaction Coordination

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

occurs when the receiver’s
interpretation is similar to what the speaker intended.

A

Shared meaning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

are both the route traveled by the message
and the means of transportation.

A

channels

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Different Channels:

A

Social media platform,
Online
Conference,
Face-to-face Conversations,
Text, Messages,
Handwritten messages/mails, and
Non-verbal cues.

36
Q

mode to transmit message

A

emoticons and acronyms

37
Q

refers to how much and what kind of
information can be transmitted via a particular
channel.

A

media richness

38
Q

is the richest channel because we can hear the verbal messages content and observe the
nonverbal cues to interpret its meaning.

A

face-to-face

39
Q

is the extent to which a channel allows
for immediate feedback.

A

Synchronicity

40
Q

also referred to as noise, is any
stimulus that interferes with the process of achieving
shared meaning.

A

interference

41
Q

Noise can be physical or psychological. true or false

A

true

42
Q

5 Charateristics of communication

A

Communication is CONTINUOUS

Communication is IRREVERSIBLE

Communication is SITUATED

Communication is INDEXICAL

Communication MESSAGES VARY IN
CONCIOUS THOUGHT

Communication is GUIDED by CULTURAL
NORMS

(hindi ba 6)

43
Q

IDENTIFY WHAT CHARACTERISTICS OF COMMUNICATION:

  1. We communicate to develop and maintain our
    sense of self.
  2. We communicate to meet our social needs.
  3. We communicate to develop and maintain
    relationships.
  4. We communicate to exchange information.
  5. We communicate to influence others.
A

Communication has a PURPOSE

44
Q

IDENTIFY WHAT CHARACTERISTICS OF COMMUNICATION:

It does not stop with speaking.

We are always sending an interpreting message. Even
silence communicates if another person infers
meaning from it

A

Communication is CONTINUOUS

45
Q

IDENTIFY WHAT CHARACTERISTICS OF COMMUNICATION:

Once an exchange takes place, we can never go back in time and erase the communication. We might be able to repair the damage we have done, but the message has been communicated.

A

Communication is IRREVERSIBLE

46
Q

It occurs within a specific setting that affects how the
messages are produced, interpreted, and
coordinated.

A

Communication is SITUATED

47
Q

IDENTIFY WHAT CHARACTERISTICS OF COMMUNICATION:

It reveals the status of our relationships.

How we communicate is also an index or measure of the emotional temperature of our relationship at the
time.

A

Communication is INDEXICAL

48
Q

is the extent to which partners believe they can
rely on, depend on, and have faith in their partners.

A

Trust

49
Q

is the extent to which partners believe
themselves to be “in charge” in the relationship.

A

Control

50
Q

feedback that signals agreement about
who is in control.

A

Complementary feedback

51
Q

feedback that signals
disagreement.

A

Symmetrical feedback

52
Q

is the degree of emotional closeness in a
relationship

A

Intimacy

53
Q

Communication MESSAGES VARY IN CONCIOUS THOUGHT
(T or F)

A

True

54
Q

Our messages does not occur spontaneously, be based on a “script”, or be carefully constructed.
(T or F)

A

False

Our messages MAY OCCUR spontaneously, be based on a “script”, or be carefully constructed

55
Q

are spoken without
much conscious thought. Some messages are
scripted and drawn from our canned planned libraries.

A

Spontaneous expressions

56
Q

are formed carefully and
thoughtfully when our known scripts are inadequate
for the situation.

A

Constructed messages

57
Q

Communication is GUIDED by CULTURAL
NORMS

(T or F)

A

Tru akla

58
Q

may be defined as a system of shared
beliefs, values, symbols, and behaviors.

A

Culture

59
Q

An aspect/context in communication that includes the location, the
environmental conditions, and the physical proximity
of participants to each other.

A

Physical Situation

60
Q

An aspect/context in communication that is the nature of the relationship that already exist between the participants.

A

Social Situation

61
Q

An aspect/context in communication wherein the background is provided by previous communication between participants

A

Historical Situation

62
Q

An aspect/context in communication that includes the beliefs, values,
orientations, underlying assumptions, and rituals that belong to a specific culture.

A

Cultural Situation

63
Q

includes the moods and
feelings of each person brings to the encounter.

A

Physiological Situation

64
Q

are moral principles held by a society, group,
or individual that differentiate right from wrong.

A

Ethics

65
Q

They label messages that are both ethical and
appropriate as bright side messages. In contrast,
the dark side messages are unethical and/or
inappropriate.

A

Ethical Communicators

66
Q

messages are somewhat ethical and unethical because they are honest, but also potentially damaging to the relationship.

A

“HARD dark side”

67
Q

messages are somewhat ethical and unethical because they are dishonest in order to maintain a good relationship.

A

“Easy dark side” basta being fake ganon

68
Q

messages are but disrespectful and
damaging to the relationship.

A

“Evil dark side”

69
Q

Ethical communicators are honest, acts with integrity, behave fairly, demonstrate respect, and are responsible

(T or F)

A

(T)

70
Q

What are the 5 characteristics that an ethical communicator possess?

A
  1. Are Honest
  2. Acts with Integrity
  3. Behave Fairly
  4. Demonstrate Respect
  5. Responsible
71
Q

It is the impression that communicative behavior is
appropriate and affected in a given situation.

A

Communication Competence

72
Q

Communication is effective when it achieves its goals
and appropriate when it conforms to what is expected in a situation.

(T or F)

A

True

73
Q

It is achieved through personal motivation, knowledge acquisition, and skills practice. In these ways, we develop credibility and social ease.

A

Communication Competence

74
Q

is a perception of the speaker’s knowledge,
trustworthiness, and warmth.

A

Credibility

75
Q

means managing communication apprehension so we do not appear nervous or anxious.

A

Social ease

76
Q

What are the 2 types of motivation:

A

Intrinsic and Extrinsic motivation

77
Q

Personal motivation or
motivation within yourself.

A

Intrinsic Motivation

78
Q

Being motivated/inspired by the people around you.

A

Extrinsic Motivation

79
Q

It is the fear or anxiety associated with real or
anticipated communication with other

A

Communication Apprehension

80
Q

includes the moods and
feelings of each person brings to the encounter.

A

Physiological Situation

80
Q

What are the 4 types of apprehension?

A
  1. Traitlike Communication Apprehension
  2. Audience-based Communication Apprehension
  3. Situational Communication Apprehension
  4. Context-based Communication Apprehension
81
Q

People who feel anxious in most speaking
situations.

A

Traitlike Communication Apprehension

82
Q

People who feel anxious about speaking only with
a certain person or group of people

A

Audience-based Communication Apprehension

83
Q

It is short-lived feeling of anxiety that occurs
during a specific encounter.

A

Situational Communication Apprehension

84
Q

An anxiety only in a particular situation.

A

Context-based Communication Apprehension