FOUNDATIONS IN COMMUNICATION Flashcards
A complex process through which we
express, interpret, and coordinate messages
with others.
communication
Are verbal utterance, visual images, and
nonverbal behaviors used to convey thoughts
and feelings.
messages
We refer to the process of creating messages
as encoding in the process of interpreting
them as decoding.
messages
process of creating messages
encode
process of interpreting messages
decode
is a response message that
indicate how the initial message was
interpreted.
feedback
is a “mental library” of scripts
each of us draws from to create messages
based on what worked for us or others in the
past.
canned plan
is an actual text of what to say and
do in a specific situation.
script
HOW WE COMMUNICATE WITH:
With ourselves
Ø With other
Ø In a group
Ø To the public
TYPES OF COMMUNICATION/ COMMUNICATION
SETTTING
Intrapersonal
Interpersonal
Small-group Communication
Public Communication
Mass Communication
Developmental Communication
Organizational Communication
It also affects how we form and interpret
messages.
communication settings
It differs based on the number of participants and
the level of formality in the interactions.
communication settings
Refers to the interactions that occur in our minds
when we are talking to ourselves.
intrapersonal
Mental activity which can help you assess
yourself.
intrapersonal
communicating within
intrapersonal
An informal interaction between two people who
have an identifiable relationship with each other.
interpersonal
“inter” means?
across
Face to face communication with one or two
people.
interpersonal
Typically involves 3-20 people who come
together to communicate with one another.
small-group communication
Delivered to audiences of more than 20 people.
public communication
Delivered by individuals and entities through
mass media to large segments of the population
at the same time.
mass communication
Its purpose is to gather and discuss things for
improvement/development in a certain
place/community/country.
developmental communication
Its purpose is to boost economic and political
system within the region.
developmental communication
refers to the forms and channels of
communication among members of
organizations such as corporations, nonprofits or
small businesses.
organizational communication
flows from the
managerial and executive levels to the staff
through formal channels such as policy manuals,
rules and regulations and organizational charts.
downward communication
Its initiated by staff and
directed at executives; it frequently takes the
form of a complaint or a request.
upward communication
occurs when
colleagues meet to discuss issues of common
interest, resolve problems and share
information.
horizontal communication
communicates within the department or same
rank/level.
Horizontal/Lateral Communication
communicates with the top management level
without proper channeling who is the next in line
or checking the hierarchy.
Crosswise/Diagonal Communication
is what we do when we encode
a message.
message production
is what we do when we
decode a message.
message interpretation
consists of the behavioral
adjustments each participant makes in an attempt to
create a shared meaning.
Interaction Coordination
occurs when the receiver’s
interpretation is similar to what the speaker intended.
Shared meaning
are both the route traveled by the message
and the means of transportation.
channels