Guide - Section 2.6 (Deck#3) - Delivery Performance Flashcards
What focuses on the performance levels that are required to be met?
Quality
Quality
Quality requirements may be reflected in what 4 documents?
- acceptance or completion criteria
- definition of done
- statement of work
- requirements documentation
Quality
Much of the costs associated with quality are born by whom?
The sponsoring organization
The cost of overhead, training, and process audit are born by the organization, though they are employed by the project.
Quality
Much of the costs associated with quality are reflected in?
(P, P, WP)
- policies
- procedures
- work processes
For example, organizational policies that govern how work is performed and procedures that prescribe work processes are often part of the organization’s quality policy.
Quality
Inherent in projects is balancing the quality needs of the processes and products with the…
costs associated with meeting those needs
Quality
What methodology is used to find the appropriate balance for investing
in quality prevention and appraisal to avoid defect or product failures?
The cost of quality (COQ) methodology
Quality: Cost of Quality
What four categories of costs are associated with the cost of quality (COQ) methodology?
- prevention
- appraisal
- internal failure
- external failure
What costs are associated with the cost of compliance to quality requirements?
Prevention and appraisal costs
What costs are associated with the cost of noncompliance?
Internal and external failure costs
What costs are incurred to keep defects and failures out of a product?
Prevention Costs
What costs are associated with the design, implementation, and maintenance of the quality management system?
Prevention Costs
They are planned and incurred before actual operation.
What costs are planned and incurred before actual operation?
Prevention Costs
Name 4 examples of Prevention costs?
- Product or service requirements
- Quality planning
- Quality assurance
- Training
What costs are incurred to determine the degree of conformance to
quality requirements?
Appraisal costs
What costs are associated with measuring and monitoring
activities related to quality?
Appraisal costs
What costs may be associated with evaluation of purchased
materials, processes, products, and services to ensure that they conform to specifications?
Appraisal costs
Verification, Quality Audits and Supplier Ratings are examples of what?
Appraisal
Checking incoming material, process setup, and products against
agreed specifications is called?
Verification (Appraisal)
What provides confirmation that the quality system is functioning correctly?
Quality Audits
What is an assessment and approval of suppliers of products and services?
Supplier Rating
What costs are associated with finding and correcting defects
before the customer receives the product?
Internal Failure costs
What costs are incurred when the results of work fail to reach design quality standards?
Internal Failure costs
Waste, Scrap, Rework or Rectification and Failure Analysis are examples of what cost?
Internal Failure costs
Performance of unnecessary work or holding enough stock to account
for errors, poor organization, or communication is an example of what cost?
Waste (Internal Failure)
Correction of defective material or errors; is an example of what cost?
Rework or Rectification (Internal Failure)
Defective product or material that cannot be repaired, used, or sold; is an example of what cost?
Waste (Internal Failure)
Activities required to establish the causes of internal product
or service failure. is an example of what cost?
Faiure Analysis (Internal Failure)
What costs are associated with defects found after the customer has the product and with remediation?
External Failure costs
What costs occur when products or services that fail to reach design quality standards are not detected until after they have reached the customer?
External Failure costs
Repairs, Warranty Claims, Complaints, Returns, Reputation are all examples of what type of cost?
External Failure cost
What are good investments to optimize delivered value?
2 things
- early inspection and
- review work focused on finding quality issues as soon as possible
What is a concept in project management that emphasizes the importance of early inspection and review work focused on finding quality issues as soon as possible?
Test-quality-in
The idea is that attempting to “test-quality-in” late in the development life cycle is likely to fail because discovering quality issues late in development is time- and cost-prohibitive due to high rates of scrap and rework, along with the ripple effect to downstream outputs and stakeholders.
What is important to do to optimize delivered value?
Invest in early inspection and review work to find quality issues as soon as possible.
