Guide - Section 2.6 (Deck#3) - Delivery Performance

Question 1

What focuses on the performance levels that are required to be met?

Answer 1

Quality

Quality

Question 2

Quality requirements may be reflected in what 4 documents?

Answer 2

1. acceptance or completion criteria
2. definition of done
3. statement of work
4. requirements documentation

Quality

Question 3

Much of the costs associated with quality are born by whom?

Answer 3

The sponsoring organization

The cost of overhead, training, and process audit are born by the organization, though they are employed by the project.

Quality

Question 4

Much of the costs associated with quality are reflected in?

(P, P, WP)

Answer 4

1. policies
2. procedures
3. work processes

For example, organizational policies that govern how work is performed and procedures that prescribe work processes are often part of the organization’s quality policy.

Quality

Question 5

Inherent in projects is balancing the quality needs of the processes and products with the…

Answer 5

costs associated with meeting those needs

Quality

Question 6

What methodology is used to find the appropriate balance for investing
in quality prevention and appraisal to avoid defect or product failures?

Answer 6

The cost of quality (COQ) methodology

Quality: Cost of Quality

Question 7

What four categories of costs are associated with the cost of quality (COQ) methodology?

Answer 7

1. prevention
2. appraisal
3. internal failure
4. external failure

Question 8

What costs are associated with the cost of compliance to quality requirements?

Answer 8

Prevention and appraisal costs

Question 9

What costs are associated with the cost of noncompliance?

Answer 9

Internal and external failure costs

Question 10

What costs are incurred to keep defects and failures out of a product?

Answer 10

Prevention Costs

Question 11

What costs are associated with the design, implementation, and maintenance of the quality management system?

Answer 11

Prevention Costs

They are planned and incurred before actual operation.

Question 12

What costs are planned and incurred before actual operation?

Answer 12

Prevention Costs

Question 13

Name 4 examples of Prevention costs?

Answer 13

1. Product or service requirements
2. Quality planning
3. Quality assurance
4. Training

Question 14

What costs are incurred to determine the degree of conformance to
quality requirements?

Answer 14

Appraisal costs

Question 15

What costs are associated with measuring and monitoring
activities related to quality?

Answer 15

Appraisal costs

Question 16

What costs may be associated with evaluation of purchased
materials, processes, products, and services to ensure that they conform to specifications?

Answer 16

Appraisal costs

Question 17

Verification, Quality Audits and Supplier Ratings are examples of what?

Answer 17

Appraisal

Question 18

Checking incoming material, process setup, and products against
agreed specifications is called?

Answer 18

Verification (Appraisal)

Question 19

What provides confirmation that the quality system is functioning correctly?

Answer 19

Quality Audits

Question 20

What is an assessment and approval of suppliers of products and services?

Answer 20

Supplier Rating

Question 21

What costs are associated with finding and correcting defects
before the customer receives the product?

Answer 21

Internal Failure costs

Question 22

What costs are incurred when the results of work fail to reach design quality standards?

Answer 22

Internal Failure costs

Question 23

Waste, Scrap, Rework or Rectification and Failure Analysis are examples of what cost?

Answer 23

Internal Failure costs

Question 24

Performance of unnecessary work or holding enough stock to account
for errors, poor organization, or communication is an example of what cost?

Answer 24

Waste (Internal Failure)

Question 25

Correction of defective material or errors; is an example of what cost?

Answer 25

Rework or Rectification (Internal Failure)

Question 26

Defective product or material that cannot be repaired, used, or sold; is an example of what cost?

Answer 26

Waste (Internal Failure)

Question 27

Activities required to establish the causes of internal product
or service failure. is an example of what cost?

Answer 27

Faiure Analysis (Internal Failure)

Question 28

What costs are associated with defects found after the customer has the product and with remediation?

Answer 28

External Failure costs

Question 29

What costs occur when products or services that fail to reach design quality standards are not detected until after they have reached the customer?

Answer 29

External Failure costs

Question 30

Repairs, Warranty Claims, Complaints, Returns, Reputation are all examples of what type of cost?

Answer 30

External Failure cost

Question 31

What are good investments to optimize delivered value?

2 things

Answer 31

1. early inspection and
2. review work focused on finding quality issues as soon as possible

Question 32

What is a concept in project management that emphasizes the importance of early inspection and review work focused on finding quality issues as soon as possible?

Answer 32

Test-quality-in

The idea is that attempting to “test-quality-in” late in the development life cycle is likely to fail because discovering quality issues late in development is time- and cost-prohibitive due to high rates of scrap and rework, along with the ripple effect to downstream outputs and stakeholders.

Question 33

What is important to do to optimize delivered value?

Answer 33

Invest in early inspection and review work to find quality issues as soon as possible.