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HJ - PMBOK 7th Edition > Guide - Section 2.1 Stakeholders / 2.2 Teams > Flashcards

Guide - Section 2.1 Stakeholders / 2.2 Teams Flashcards

1
Q

What is the definition of a stakeholder?

2.1 Stakeholder Performance Domain

A

An individual, group, or organization

that may affect, be affected by, or perceive itself to be affected

by a decision, activity, or outcome

of a project, program, or portfolio.

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2
Q

What is a stakeholder analysis?

2.1 Stakeholder Performance Domain

A

A method of systematically gathering and analyzing

quantitative and qualitative information

to determine whose interests

should be taken into account throughout the project.

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3
Q

What does stakeholder engagement include?

2.1 Stakeholder Performance Domain

A

implementing strategies and actions

to promote productive involvement of stakeholders

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4
Q

What are the 6 stages of stakeholder engagemenet?
(I,U,A,P,E,M)

2.1 Stakeholder Performance Domain

A
  1. Identify
  2. Understand
  3. Analyze
  4. Prioritize
  5. Engage
  6. Monitor
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5
Q

At which stakeholder engagement stages are the stakeholder’s needs analyzed?

2.1 Stakeholder Performance Domain

A

Understand and Analyze

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6
Q

Name 5+ examples of stakeholder’s aspects that should be analyzed.

2.1 Stakeholder Performance Domain

A
  1. Power
  2. Impact
  3. Attitude
  4. Perception of the project (positive/negative)
  5. Beliefs
  6. Expectations
  7. Degree of influence
  8. Proximity to the project
  9. Interest in the project
  10. How they interact with other stakeholders
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7
Q

What are three types of communication used with stakeholder engagement?

2.1 Stakeholder Performance Domain

A
  1. Interactive - meetings, calls, demos, brainstorming
  2. Push - sendt directly to the stakeholder but they have to open -email, mail
  3. Pull - stakeholder has to go to a resource to find posted information - blog, website, portal
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8
Q

What are some ways to monitor stakeholder satisfaction?
(C,R,SG,S)

2.1 Stakeholder Performance Domain

A
  1. Conversation
  2. Reviews - iterations or projects
  3. Stage gates
  4. Surveys - large groups
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9
Q

What does the performance domain address?

2.2 TEAM PERFORMANCE DOMAIN

A

activities and functions
associated with the people
who are responsible for producing project deliverables
that realize business outcomes.

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10
Q

What action does the performance domain inlcude?

2.2 TEAM PERFORMANCE DOMAIN

A

establishing the culture and environment
that enables a collection of diverse individuals
to evolve into a high-performing project team

foster project team development and encouraging leadership behaviors

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11
Q

What is the person assigned by the performing organization to lead the project team that is responsible for achieving the project objectives called?

2.2 TEAM PERFORMANCE DOMAIN

A

Project Manager

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12
Q

What are the members of the project team who are directly involved in project management activities called?

2.2 TEAM PERFORMANCE DOMAIN

A

Project Management Team

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13
Q

What is a set of individuals performing the work of the project to achieve its objectives called?

2.2 TEAM PERFORMANCE DOMAIN

A

Project Team

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14
Q

What activities focus on the means of meeting project objectives, such as having effective processes, planning, coordinating, measuring, and monitoring work?

2.2 TEAM PERFORMANCE DOMAIN

A

Management Activities

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15
Q

What activities focus on people, including: influencing, motivating, listening, enabling, and other activities having to do with the project team.

2.2 TEAM PERFORMANCE DOMAIN

A

Leadership Activities

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16
Q

What artifact can can provide approval for the project manager to form a project team to achieve the project outcomes.

2.2 TEAM PERFORMANCE DOMAIN

A

Project Charter
or other authorizing document

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17
Q

In an environment where management activities are centralized, accountability (being answerable for an outcome), is usually assigned to one individual, who?

2.2 TEAM PERFORMANCE DOMAIN

A

Project Manager
or similar

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18
Q

What is the difference between centralized and distributed management styles?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Centralized - accountability is assigned to one person
  2. Distributed - accountability is shared among a team (a facilitator will enable communication, collaboration and engagement and this responsibility may shift among team members)
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19
Q

What is a style of leadership that focuses on understanding and addressing the needs and development of project team members in order to enable the highest possible project team performance.

2.2 TEAM PERFORMANCE DOMAIN

A

Servant Leadership

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20
Q

What 3 drivers do servant leadership behaviors include?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Obstacle removal
  2. Diversion shield
  3. Encouragment and Development Opportunities
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21
Q

Name (5) common aspects of project team development that are relevant for most project teams?
VRPGG

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Vision and objectives
  2. Roles and responsibilities
  3. Project team operations
  4. Guidance
  5. Growth
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22
Q

Name 7 desired behaviors that contribute to open cultures?
CCIPRST

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Celebrating success
  2. Courage
  3. Integrity (ethical behavior + honesty)
  4. Positive discourse
  5. Respect
  6. Support
  7. Transparency
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23
Q

Name up to 9 factors associated with high performing project teams?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Adaptability
  2. Collaboration
  3. Empowerment
  4. Open Communication
  5. Recognition
  6. Resilience
  7. Shared ownership
  8. Shared understanding
  9. Trust
24
Q

What summarizes the project’s purpose clearly and succinctly, describing a realistic, attractive view of the future project outcomes.

2.2 TEAM PERFORMANCE DOMAIN

A

Project Vision

25
Q

Name up to 4 questions that the project’s vision answer?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. What is the purpose of the project?
  2. What defines successful project work?
  3. How will the future be better when the project outcomes are delivered?
  4. How will the project team know that it is drifting from the vision?
26
Q

Name 4 things should a project vision should achieve?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Summary of the project with a powerful phrase or short description
  2. Describe the best achievable outcome
  3. Create a common, cohesive picture in project team member’s minds
  4. Inspire passion for the outcome
27
Q

What can critical thinking help to accomplish?

2.2 TEAM PERFORMANCE DOMAIN

A

recognize bias
identify the root cause of problems
consider challenging issues, such as ambiguity, complexity, and so forth.

28
Q

What includes disciplined, rational, logical, evidence-based thinking

2.2 TEAM PERFORMANCE DOMAIN

A

Critical Thinking

29
Q

What requires an open mind and the ability to analyze objectively?

2.2 TEAM PERFORMANCE DOMAIN

A

Critical Thinking

30
Q

What is metacognition?

2.2 TEAM PERFORMANCE DOMAIN

A

A form of critical thinking in which one thinks about thinking and being aware of one’s awareness.

31
Q

What are two aspects of motivating project team members?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Understanding what motivates project team members to perform
  2. Working with project team members in such a way that they remain committed to the project and its outcomes
32
Q

What type of motivation comes from within the individual or is associated with love of the work?

2.2 TEAM PERFORMANCE DOMAIN

A

Intrinsic

33
Q

What type of motivation is performing work because of a reward such
as a bonus?

2.2 TEAM PERFORMANCE DOMAIN

A

Extrinsic

34
Q

What helps to elicit the best individual and project team performance?

2.2 TEAM PERFORMANCE DOMAIN

A

Tailoring motivation methods
based on individual preferences

35
Q

What is the ability to recognize our own emotions
and those of others?

2.2 TEAM PERFORMANCE DOMAIN

A

Emotional Intelligence

36
Q

What are the 3 cornerstones for effective communication, collaboration, and leadership?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Ability to act appropriately
  2. Empathy for the feelings of others
  3. Recognition of personal feelings
37
Q

Name 4 key areas of emotional intelligence?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Self-awareness
  2. Self-management
  3. Social awareness
  4. Social skill
38
Q

What key area of emotional intelligence is concerned with managing groups of people, such as project teams, building social networks, finding common ground with various stakeholders, and building rapport?

2.2 TEAM PERFORMANCE DOMAIN

A

Social skill

39
Q

What key area of emotional intelligence is about empathy and understanding and considering other people’s feelings. This includes the ability to read nonverbal cues and body language?

2.2 TEAM PERFORMANCE DOMAIN

A

Social Awareness

40
Q

What key area of emotional intelligence, also known as self-regulation, is the ability to control and redirect disruptive feelings and impulses. It is the ability to think before acting, suspending snap judgments and impulsive decisions?

2.2 TEAM PERFORMANCE DOMAIN

A

Self Management

41
Q

What key area of emotional intelligence is concerned with the ability to conduct a realistic self-assessment. It includes understanding our own emotions, goals, motivations, strengths, and weaknesses?

2.2 TEAM PERFORMANCE DOMAIN

A

Self Awareness

42
Q

What is a basis for all forms of leadership?

2.2 TEAM PERFORMANCE DOMAIN

A

Emotional Intelligence

43
Q

What can be considered a 5th area of emotional intelligence?

2.2 TEAM PERFORMANCE DOMAIN

A

Motivation

44
Q

Describe the diverge/converge decision making process?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Divergence - brainstorm as many possible options, exposing the team to new ideas and potential pathways
  2. Convergence - coming to conclusions, making decisive decisions, choosing between trade offs, and prioritizing what is essential versus what is “nice to have.” You are purposefully narrowing the range of possibilities you are considering, so that you can converge on a final outcome.
  3. The deciding authority, whether an individual or a group, makes a decision based on the presented analysis and with consideration for stakeholder expectations.
45
Q

What is the goal of diverge/converge decision making process?

2.2 TEAM PERFORMANCE DOMAIN

A

The goal is to make decisions quickly while engaging the diverse knowledge of a group in an **inclusive **and respectful manner.

46
Q

What is Roman Voting?

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Everyone votes at the same time. Thumbs up signifies a “yes” (or agreement) while thumbs down signifies a “no” (or disagreement).
  2. Count the number of thumbs up and thumbs down. Depending on the decision-making rule (consensus or majority rules), the proposal either passes or fails.

Used in Agile Teams

47
Q

What is wideband Delphi estimating?

2.2 TEAM PERFORMANCE DOMAIN

A
  • The Delphi method is a process used to arrive at a group opinion or decision by surveying a panel of experts.
  • Experts respond to several rounds of questionnaires, and the responses are aggregated and shared with the group after each round.
  • The experts can adjust their answers each round, based on how they interpret the “group response” provided to them.
  • The ultimate result is meant to be a true consensus of what the group thinks.

Mainly used in Management of Software development Projects

https://www.investopedia.com/terms/d/delphi-method.asp#:~:text=The%20Delphi%20method%20is%20a%20process%20used%20to%20arrive%20at,the%20group%20after%20each%20round.

48
Q

What type of voting does the following describe?
The leader makes a statement, then asks everyone to show their level of agreement with the statement by holding up a number of fingers, from 5 for wild enthusiasm (Jazz hands!) down to a clenched fist for vehement opposition.

2.2 TEAM PERFORMANCE DOMAIN

A

Fist to Five Voting

used in Agile software development teams

49
Q

Name 4 approaches to conflict management

2.2 TEAM PERFORMANCE DOMAIN

A
  1. Keep communications open and respectful
  2. Focus on the issues, not the people
  3. Focus on the present and future, not the past
  4. Search for alternatives together
50
Q

What do project teams use to confirm stakeholder expectations and provide stakeholders with the information they need to make decisions, take action, and maintain alignment between the project and stakeholders?

A

Planning Artifacts

51
Q

What serve as a record of the planning process, help stakeholders understand the scope of the project, and guide the project team in executing the plan effectively?

A

Planning Artifacts such as:
1. project charters
2. project plans
3. WBS - work breakdown structures
4. gantt charts
5. risk management plans
6. status reports

52
Q

What is a project charter?

A

A high-level document that outlines
the purpose, objectives, and scope of the project.

53
Q

What are project plans?

A

Detailed plans that outline
the specific tasks, timelines, and resources required to complete the project.

54
Q

What are WBS’s?

A

Work Breakdown Structure

A hierarchical decomposition of the project work
that defines the scope of the project
and breaks it down into manageable, smaller components.

55
Q

What is a visual representation of the project schedule that shows the timeline of tasks, their dependencies, and their durations?

A

a gantt chart

56
Q

What document that outlines potential risks to the project, the probability of their occurrence, and the mitigation strategies in place to address them?

A

a risk management plan

57
Q

What is used to update stakeholders on the progress of the project, including completed tasks, upcoming milestones, and any issues or challenges that have arisen?

A

status reports

HJ - PMBOK 7th Edition (30 decks)

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