Final Exam

Question 1

Groups of 10 to 15 employees who take on the responsibilities of their former supervisors.

Answer 1

self-managed work teams

Question 2

The responsibilities usually include planning and scheduling work, assigning tasks to members, making operating decisions, taking action on problems, and working with suppliers and customers.

Answer 2

self-managed work teams

Question 3

employees from about the same hierarchical level but from different work areas who come together to accomplish a task

Answer 3

cross-functional teams

Question 4

Starbucks created a team of individuals from production, global public relations (PR), global communications, and U.S. marketing to develop the Via brand of instant coffee. The team’s suggestions resulted in a product that would be cost-effective to produce and distribute and that was marketed with a tightly integrated, multifaceted strategy. This is an example of

Answer 4

cross-functional teams

Question 5

Every work team relies on ____________________.

Answer 5

Adequate resources because scarcity of resources reduces the ability of a team to perform effectively and achieve its goals.

Question 6

the ability to influence a group toward the achievement of a vision or set of goals

Answer 6

leadership

Question 7

Built a three step model to create a more detailed approach for implementing change, and thus established 8 steps to overcome problems

Answer 7

John Kotter

Question 8

What are the positives and negatives of email when communicating

Answer 8

Positives: written/sent quickly and cheaply

Negatives: unnecessary emails

Question 9

What are the positives and negatives of verbal communication?

Answer 9

Positives: speed, feedback, and exchange

Negatives: bad listeners, potential distortion

Question 10

The steps between a source and a receiver that result in the transfer and understanding of meaning

Answer 10

communication process

Question 11

initiates a message by encoding a thought

Answer 11

sender

Question 12

the persons who the message is directed

Answer 12

receiver

Question 13

the medium through which the message travels

Answer 13

channel

Question 14

communication barriers that distort the clarity of a message

Answer 14

noise

Question 15

perceptual problems, information overload, semantic difficulties, cultural differences are examples of

Answer 15

noise

Question 16

translation of symbols into understandable form

Answer 16

decoding

Question 17

The capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes.

Answer 17

power

Question 18

theories that consider personal qualities and characteristics that differentiate leaders from nonleaders

Answer 18

trait theories of leadership

Question 19

theories proposing that specific behaviors differentiate leaders from nonleaders

Answer 19

behavioral theories of leadership

Question 20

ways in which individuals translate power bases into specific actions

Answer 20

power tactics

Question 21

Legitimacy, rational persuasion, inspirational appeals, consultation, exchange, personal appeals, ingratiation, and pressure are examples of

Answer 21

power tactics

Question 22

a group whose individual efforts result in performance that is greater than the sum of the individual inputs

Answer 22

work team

Question 23

Any unwanted activity of a sexual nature that affects an individual’s employment and creates a hostile work environment.

Answer 23

nonverbal communication

Question 24

Behavior study that promotes initiating structure and consideration

Answer 24

Ohio

Question 25

Behavior study that is employee oriented and production oriented

Answer 25

Michigan

Question 26

sought to identify independent dimensions of leader behavior. Beginning with more than a thousand dimensions, the studies narrowed the list to two that substantially accounted for most of the leadership behavior described by employees: initiating structure and consideration.

Answer 26

Ohio Study