Chapter 11

Question 1

the transfer and the understanding of meaning

Answer 1

communication

Question 2

the steps between a source and a receiver that result in the transfer and understanding of meaning

Answer 2

communication process

Question 3

communication channels established by an organization to transmit messages related to the professional activities of members

Answer 3

formal channels

Question 4

communication channels that are created spontaneously and that emerge as responses to individual choices

Answer 4

informal channels

Question 5

an organizations informal communication network

Answer 5

grapevine

Question 6

the amount of information that can be transmitted during a communication episode

Answer 6

channel richness

Question 7

a relatively superficial consideration of evidence and information making use of heuristics

Answer 7

automatic processing

Question 8

a detailed consideration of evidence and information relying on facts, figures, and logic

Answer 8

controlled processing

Question 9

a personality trait of individuals depicting the ongoing desire to think and learn

Answer 9

need for cognition

Question 10

a sender’s manipulation of information so that it will be seen more favorably by the receiver

Answer 10

filtering

Question 11

a condition in which information inflow exceeds an individual’s processing capacity

Answer 11

information overload

Question 12

undue tension and anxiety about oral communication, written communication, or both

Answer 12

communication apprehension

Question 13

cultures that rely heavily on nonverbal and subtle situational cues in communication

Answer 13

high-context cultures

Question 14

cultures that rely heavily on words to convey meaning in communication

Answer 14

low-context cultures

Question 15

What are the functions of communication?

Answer 15

management
feedback
emotional sharing
persuasion
information exchange

Question 16

initiates a message by encoding a thought

Answer 16

sender

Question 17

the actual physical product of the sender’s encoding

Answer 17

message

Question 18

the medium through which the message travels

Answer 18

channel

Question 19

the person to whom the message is directed

Answer 19

receiver

Question 20

to translate the symbols into understandable form

Answer 20

decoding

Question 21

check on how successful we have been in transferring our messages as originally intended

Answer 21

feedback

Question 22

communication that flows from one level of a group or organization to a lower level

Answer 22

downward communication

Question 23

flows to a higher level in the group or organization

Answer 23

upward communication

Question 24

rigidly follows the formal chain of command; this network approximates the communication channels you might find in a rigid three-level organization

Answer 24

chain

Question 25

relies on a central figure to act as the conduit for all group communication, it simulates the communication network you might find on a team with a strong leader

Answer 25

wheel

Question 26

permits group members to actively communicate with each other; it’s most often characterized by self-managed teams, in which group members are free to contribute and no single person takes a leadership role

Answer 26

all-channel