Chapter 4 Flashcards
a broad range of feelings that people experience
affect
intense, discrete, and short-lived feeling experiences that are often caused by a specific event
emotions
feelings that tend to be longer-lived and less intense than emotions and that lack a contextual stimulus
moods
emotions that have moral implications
moral emotions
disdain we feel about violations of moral norms
moral disgust
a mood dimension that consists of specific positive emotions such as excitement, enthusiasm, and elation at the high end
positive affect
a mood dimension that consists of emotions such as nervousness, stress and anxiety at the high end
negative affect
the tendency of individuals to experience a mildly positive mood at zero input (when nothing, in particular, is going on)
positivity offset
individual differences in the strength with which individuals experience their emotions
affect intensity
the tendency of people to associate two events when in reality there is no correlation
illusory correlation
a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work
emotional labor
an individuals actual emotions
felt emotions
emotions that are organizationally required and considered appropriate in a given job
displayed emotions
hiding one’s feelings and forgoing emotional expressions in response to display rules
surface acting
trying to modify one’s true feelings based on display rules
deep acting
inconsistencies between the emotions people feel and the emotions they project
emotional dissonance
a model suggesting that workplace events cause emotional relations on the part of employees, which then influence workplace attitudes and behaviors
affective events theory
the ability to detect and to manage emotional cues and information
emotional intelligence
suppressing initial emotional responses to situations
emotional suppression
reframing our outlook on emotional situations
cognitive reappraisal
venting
social sharing
reception, attention, and awareness of the present moment, events, and experiences
mindfulness
the process by which peoples’ emotions are caused by the emotions of others
emotional contagion
