Chapter 4

Question 1

a broad range of feelings that people experience

Answer 1

affect

Question 2

intense, discrete, and short-lived feeling experiences that are often caused by a specific event

Answer 2

emotions

Question 3

feelings that tend to be longer-lived and less intense than emotions and that lack a contextual stimulus

Answer 3

moods

Question 4

emotions that have moral implications

Answer 4

moral emotions

Question 5

disdain we feel about violations of moral norms

Answer 5

moral disgust

Question 6

a mood dimension that consists of specific positive emotions such as excitement, enthusiasm, and elation at the high end

Answer 6

positive affect

Question 7

a mood dimension that consists of emotions such as nervousness, stress and anxiety at the high end

Answer 7

negative affect

Question 8

the tendency of individuals to experience a mildly positive mood at zero input (when nothing, in particular, is going on)

Answer 8

positivity offset

Question 9

individual differences in the strength with which individuals experience their emotions

Answer 9

affect intensity

Question 10

the tendency of people to associate two events when in reality there is no correlation

Answer 10

illusory correlation

Question 11

a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work

Answer 11

emotional labor

Question 12

an individuals actual emotions

Answer 12

felt emotions

Question 13

emotions that are organizationally required and considered appropriate in a given job

Answer 13

displayed emotions

Question 14

hiding one’s feelings and forgoing emotional expressions in response to display rules

Answer 14

surface acting

Question 15

trying to modify one’s true feelings based on display rules

Answer 15

deep acting

Question 16

inconsistencies between the emotions people feel and the emotions they project

Answer 16

emotional dissonance

Question 17

a model suggesting that workplace events cause emotional relations on the part of employees, which then influence workplace attitudes and behaviors

Answer 17

affective events theory

Question 18

the ability to detect and to manage emotional cues and information

Answer 18

emotional intelligence

Question 19

suppressing initial emotional responses to situations

Answer 19

emotional suppression

Question 20

reframing our outlook on emotional situations

Answer 20

cognitive reappraisal

Question 21

venting

Answer 21

social sharing

Question 22

reception, attention, and awareness of the present moment, events, and experiences

Answer 22

mindfulness

Question 23

the process by which peoples’ emotions are caused by the emotions of others

Answer 23

emotional contagion