Field Research Flashcards

1
Q

Describe a personal interview

A

interviewer conducts a face to face interviewer with a consumer using a questionare to ask them questions

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2
Q

advantages to personal interview

A

interviewees can give more detailed responses
any confusion over questionare answers can be clarified at the time

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3
Q

disadvantages to personal interview

A

method is ver time consuming and expensive
respondents might give inaccurate answers because they dont feel comfortable responding negatively

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4
Q

describe telephone survey

A

when an interview is held over the phone and a serious of questions are asked

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5
Q

advantages to telephone survey

A

cheaper than other methods
allows a wider geograohical area to be covered quickly
information is obtained instantly
confusion over questions can be clarified

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6
Q

disadvantages to telephone interview

A

difficult to persuade people to talk at length over the phone
people tend to answer in short responses to get the survery over with quickly

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7
Q

describe test marketing

A

when a new product si made avaiable in a restricted geographical market to see custoemrs reactions to it

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8
Q

advantages to test marketing

A

allows org to determine the reaction of the product on a small scale before committing to mass market
allows any issues to be corrected before mass launch

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9
Q

disadvantages to test marketing

A

time consuming and expensive process especially if product doesnt test well in the beginning

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10
Q

describe epos

A

gathering information from customer using their credit cards when they make a purchase

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11
Q

advantages of epos

A

can quickly gather large amounts of valuable info about shopping habits

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12
Q

disadvantages to epos

A

very expensive system to set up
opinions are not gathered

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13
Q

describe postal survey

A

when questionares are sent to the public through post

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14
Q

dusadvantages to postal survey

A

response rate is very limited
responses can take a long time to be returned

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15
Q

describe hall test

A

group of consumers are gathered in the same place and asked to try and give their opinion of a product

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16
Q

advantages of hall test

A

as a group of consumers is being tested at the same time it is more time and cost effective
custoemrs can experience the product for themselves
feedback can be gathered instantly

17
Q

disadvantages of hall test

A

consumers might give the response they think the org wants to hear rather then their actual opinion

18
Q

describe obersvation

A

involves watching customers in stores to observe things such as the length of time it takes for customers to decide on a purchase

19
Q

advantages of observation

A

allows for a lareg number of consumers to be observed during a specific period fo time
releatively cheap option

20
Q

disadvantages of observation

A

can be time consuming
customers aren’t asked why they made certain decision so information gathered is not complete

21
Q

describe focus group

A

when a group of consumers are brought together to answer and discuss questions that have been developed by market researchers

22
Q

advantages of focus group

A

relatively cheap
detailed feedback can be given to the organisation

23
Q

disadvantages of focus group

A

group of consumers might not be fair representation of the market segment the org is interested in

24
Q

describe online survery

A

when a consumer survey is published on the internet

25
adv of online survey
cost effective method of surveying as it does not require an interviewer consumers can be reached worldwide
26
dis of online survey
wont gather opinions of those who do not have online access
27
describe consumer panel
where a panel of customers are asked to use a product and give their reactions over time
28
adv of consumer panel
builds a strong picture of how reaction to a product changes over time
29
dis of consumer panel
very time consuming and expensive to maintain
30
describe social networking
finds out about customers reactions to products
31
adv of social networking
can gather large amounts fo valuable info quickly from large number of the public
32
dis of social networking
completely discounts those without social networking sites info is public so comments made by customers can be viewed by competitiors
33
Advantages of postal survey
relatively cheaper because it doesn't need an interviewer larger area can be covered more easily