Ethics in Practice 2 Flashcards
1
Q
Raise concerns
A
- Anything that can cause harm to the patient
2
Q
Right culture
A
culture based upon the principles of fairness, quality, transparency, reporting, learning and safety
3
Q
Just culture
A
open culture, a reporting culture where you raise concerns and a there is a learning culture
4
Q
Why do you need to raise concerns
A
- Duty of care
- Protecting people receiving care
- Public safety
5
Q
Raising concerns about what
A
- People pharmacist professionals come into contact with during the course of work
- Behaviour and competency of pharmacy team and other healthcare professionals
6
Q
Reporting concerns
A
- Bulling and harassment
- Unprofessional behaviour and practice
- Poor patient care
- Breach of confidentility
- Lack of confidentiality
- Lack of professionalism
- Irresponsible or illegal prescribing
- A miscarriage of justice
7
Q
Professional empowerment
A
- Find out the organisation’s policy
- Report without delay
- Report to the immediate supervisor
- Report to another suitable person in authority or an outside body
- Keep a record
- Maintain confidentiality
8
Q
PIDA: Public Interest Disclosure Act 1998
A
- Protect employees from unfair treatment or victimisation from their employer if they have made certain disclosures of information in the public interest
- Raise a concern about issues which have happened, or which they reasonably believe are likely to happen.
9
Q
How do complaint arise in the pharmacy
A
- Human error
- System failure
- How a complaint or concern is handled in the pharmacy
10
Q
What to do in the event of a dispensing error?
A
- Establish if the patient has taken any of the incorrect medicine
- Inspect the incorrect medicine
- Apologise
- Never try to minimise the seriousness of the incident
- Make a supply of the correct medicine ordered on the prescription, if appropriate
- Establish their expectations
- Provide details of how to complain to an ‘official body’ if requested
- Try and establish what happened and what went wrong
- Follow company procedures/ SOPs for reporting errors or complaints
- Record, review and learn from errors made
- Notify the pharmacist who was on duty at the time, if it was not you
- Inform your professional indemnity insurance provider
11
Q
Professional sexulal boundries
A
- Cross personal and professional boundaries, the result for people under their care can be serious and can cause harm
- Damage public trust and confidence in the pharmacy profession and other healthcare professions
- Trust that pharmacy professionals will act in their best interests
12
Q
Sexualised behaviour
A
- Acts words or behaviour designed designed to arouse or gratify sexual imulses
- Unecessary physical examination and asking details of sexual orientation when it is not necessary or relevant would be a breach
13
Q
Examples of sexualised behaviour
A
- Revealing intimate personal details about themselves to a person under their care during a consultation
- Giving or accepting social invitations
- Visiting a home of a person under their care without an appointment
- Asking questions unrelated to a person’s health
14
Q
Avoiding breaches of sexual boundies
A
- Discuss this with an impartial colleague, a pharmacy organisation that represents them, a professional leadership body or their professional indemnity insurance provider.
- Find other care for the person e.g. another pharmacy professional
- If a person receiving care shows sexualised behaviour towards a pharmacy professional, the pharmacy professional should address the matter in a constructive way and try to re-establish a
- Professional relationship, or transfer the person’s care to another pharmacy professional.
- Ask for a chaparone and write a record of what happens in consultation