Communication skills

Question 1

Non-verbal communication

Eye contact

Answer 1

Indicated confidence, emotion and honesty

Question 2

Non-verbal communication

Face expression

Answer 2

An important indicator of emotional state

Question 3

Non-verbal communication

Body posture

Answer 3

Message can be conveyed through body posture

Question 4

Non-verbal communication

Proximity

Answer 4

• Giving the patient enough space to feel comfotable while still showing that your giving attention to their situation

Question 5

Non-verbal communication

Appearance

Answer 5

• Do they look like they need urgent assistance (have a cut or bleed)
• Do they look unkept or aggitated?

Question 6

Verbal comunication

Active listening

Answer 6

• Make a person fell like the CENTRE OF ATTENTION
• Have an open, relaxed and unhurried attitude
• Set aside all professional interuptions

Question 7

Open communication

Answer 7

• Siting or standing at eye level or lower projects a on threatening, equalising body posture.
• Physically be close o patient, family member or healthcare professional.