Counselling

Question 1

Patient education

Answer 1

• Teaching - which is overeaching
• Councilling and behavioural modification

Question 2

The role of a pharmacist

Answer 2

• Dispensing and prescribing non-prescription medication
• Public health promotion finding out what the patient does surrounding what they have come to the pharmacy for refferal to other clinics excerise and diet
• Identify red flag symptoms avoid making a sale

Question 3

Steps of effective counselling

Answer 3

• Establish a caring relationship
• Assessing patients knowledge attitude, physical and mental capabilities
• Visual aids in conjunction to oral info
• Verifying patient understanding and pursuading patient to take medication stating advantages

Question 4

Effective medication counselling

Answer 4

• Takes into account patient special needs and beliefs and perception of the medication
• Effective councilling pursuades patient to adhere to treatment plan by giving sufficient knowledge
• Poor councilling could lead to adverse drug reactions and lower quality of life

Question 5

Body language during consultation

Answer 5

• Open listening to the patient facing towards them
• Asking around condition may potential be cause of disease