EDRS

Question 1

positive discipline is a program designed to solve the types of problems that have a detrimental effect on fire department ops, __, __, and espirit de corps

Answer 1

safety, honesty

Question 2

the focus of positive discipline is on communicating an expectation of __ and __, rather than on communicating an expectation of future problems and eventual termination

Answer 2

change and improvement

Question 3

foremost individuals the most important aspect of job satisfaction is __

Answer 3

recognition

Question 4

adequate explanation of expectations, effective coaching, sufficient training, removable of obstacles, timely feedback, consequences based on performance, and counseling when necessary is the only __ required during their working careers

Answer 4

discipline

Question 5

it is also a fact that supervisors and employees can resolve the majority of all problems __

Answer 5

informally

Question 6

positive discipline is a two part process one involving __ processes and on involving __ processes

Answer 6

informal and formal

Question 7

the __ process involves techniques that are utilized to increase motivation and development, prevent problems from developing, ensure responsibility is not ignored, discover mutually acceptable solution to problems

Answer 7

informal

Question 8

the __ process involves progressive disciplinary action and occurs when attempts to resolve informally fail, an employee is not taking responsibility to correct problems, problems are of immediate serious nature and cannot be dealt with informally

Answer 8

formal

Question 9

a __ can be defined as the difference between a management expectation and an employees success in meeting the expectation

Answer 9

problem

Question 10

problems vary but can be assigned to 1 of 3 categories __ __ __

Answer 10

conduct, attendance, performance

Question 11

__ is a mode or standard of personal behavior. it is how a person acts or carries himself and how that person interacts with those around him

Answer 11

conduct

Question 12

the following fall under which problem category. insubordination, etoh or substance abuse, fighting, dishonesty, theft, misconduct

Answer 12

conduct

Question 13

challenging, criticism, obstruction, or interference with management efforts, willful failure to do an assigned job or obey an order is considered what

Answer 13

insubordination

Question 14

__ relates not only to the ability of a person to arrive at work at the start of their schedule shift, byt also to be present at assigned locations throughout the shift.

Answer 14

attendance

Question 15

violations of __ policies are on of the most frequent and difficult one the fd must deal with

Answer 15

attendance

Question 16

leaving the station, unit or assigned work location without supervisor approval, leaving the scene of an emergency incident without supervisor approval is considered

Answer 16

abandonment

Question 17

__ refers to a persons ability to do satisfactory and competent work. failure to follow established policies or rules or failure to meet standards are the most common problems associated with this category

Answer 17

performance

Question 18

the following all fall under what category: appearance, safety, work duties

Answer 18

performance

Question 19

__ __ is a fact finding mission and the more time and effort put into finding out the facts the easier the rest of the process will

Answer 19

information gathering

Question 20

the supervisor should do the following during what process: ask as many questions needed, talk to co-workers ambulance employees, make a personal observation of any physical items involved, listen attentively, keep an open mind

Answer 20

information gathering

Question 21

after the info has been gathered the supervisor decides on __ or __ process

Answer 21

informal or formal

Question 22

the underlying goal of the __ process is to prevent problems from developing and to quickly eliminate problems.

Answer 22

informal

Question 23

what are the 6 strategies and techniques used to place importance on supervisor and employee responsibility

Answer 23

coaching, training, removal of obstacles, feedback, consequences, counseling

Question 24

__ is an informal often times spontaneous discussion designed to assist an employee in developing knowledge, skills and abilities. it is the everyday interaction between supervisor and employee that leads to employee development

Answer 24

coaching

Question 25

__ has 2 objectives: to help an employee who is seeking assistance in resolving a problem and to help an employee recognize that a problem exist

Answer 25

coaching

Question 26

coaching sessions should be initiated by the employee or supervisor when

Answer 26

as soon as it appears there is a problem

Question 27

at the conclusion of a coaching session the supervisor may enter a __ report

Answer 27

training

Question 28

__ consist of activities designed to provide employees with the knowledge, skills and abilities required to do the job properly

Answer 28

training

Question 29

__ __ involves ensuring the employee has the time, tools, equipment and proper direction required to do the job

Answer 29

removing obstacles

Question 30

__ is the act of providing specific qualitative or quantitative info about conduct, attendance, or performance in relation to a given standard or goal

Answer 30

feedback

Question 31

arranging __ consists of ensuring it actually does make a difference, both to the employee and the organization that a job is done correctly

Answer 31

consequences

Question 32

.__ is a serious discussion between a supervisor and an employee designed to correct employee problems, it is planned has a specific purpose and is intended to result in a specific action, it is the last informal technique considered

Answer 32

counseling

Question 33

what differentiate a coaching session from a counseling session

Answer 33

privacy and communication techniques

Question 34

__ is designed to assist an employee in eliminating a problem so that formal discipline will not be necessary

Answer 34

counseling

Question 35

counseling sessions are entered into the fd disciplinary database for __ __

Answer 35

tracking purposes

Question 36

problems should be stated in __ vs actual conduct, attendance or performance

Answer 36

desired

Question 37

the __ process occurs as a result of either a failure of the informal process to eliminate a problem or as an immediate response to a serious problem that could not have been dealt with informally

Answer 37

formal

Question 38

the __ process consist of preparing and conducting investigative interviews, utilizing the decision making process in regards to discipline, preparing & conducting an admin hearing, preparing and conducting a disciplinary meeting, documentation

Answer 38

formal

Question 39

the following steps should be taken when prep 4 what: gathering info concerning the incident, reviewing notes from info, training reports, other documentation of efforts 2 resolve problem, prep a agenda, ensuring employee has time 2 secure union rep

Answer 39

investigative interview

Question 40

the __ __ is a formal meeting in which the supervisor and the employee discuss the problem at hand. the sup id the problem and discusses facts evidence ect obtained during the info gathering phase

Answer 40

investigative interview

Question 41

during the investigative interview a employee is afforded the opportunity to provide an explanation. this explanation may b given during the meeting or the employee may elect to submit a written response up to __ hours later (or a mutually agreed time)

Answer 41

48

Question 42

the investigative interview should be conducted by the immediate __ or may be conducted by the fire chief or his designee

Answer 42

supervisor

Question 43

the tone of an investigative interview should be

Answer 43

neutral

Question 44

any action or non action should be communicated to the employee with in __ days

Answer 44

15

Question 45

the __ is a tool that assist supervisors in determine the appropriate level of discipline to apply on the 1st infraction

Answer 45

disciplinary algorithm

Question 46

the supervisor should select the __ action necessary to complete the employee to take responsibility for eliminating the problem

Answer 46

lowest

Question 47

the disciplinary algorithm requires the supervisor to consider what 3 important factors

Answer 47

safety, honesty, and negative impact

Question 48

__ is one of the most serious consideration that must be addressed by the supervisor

Answer 48

safety

Question 49

__ and __ are 2 of the most important characteristics of employee who are given the trust of the public and their fellow employees and is therefore taken very seriously

Answer 49

honesty and integrity

Question 50

__ __ relates to the departments inability to quickly recover from the cost or ramifications resulting from the employees infraction

Answer 50

negative impact

Question 51

what are the 4 progressive steps of disciplinary action in the formal process

Answer 51

steps 1, 2, 3, 4

Question 52

__ action places an employee on written notice by the supervisor that failure to correct a problem could lead to more serious discipline and has an active life span if 3 months

Answer 52

step 1

Question 53

__ action places an employee on written notice by the supervisor that failure to correct a problem could lead to more serious discipline and has a life span of 6 months

Answer 53

step 2

Question 54

__ action involves a suspension of a min of 1 shift and a max of 1 week without pay and has a life span of 12 months

Answer 54

step 3

Question 55

__ involves a suspension but the suspension period will be 1 shift with pay and has an active life span of 12 months

Answer 55

step 4

Question 56

once the supervisor makes a decision concerning the level of discipline to be taken an entry is made into the __ database

Answer 56

disciplinary

Question 57

active life span for counseling and steps 1-4

Answer 57

counseling = 3 months, step 1 = 3 months, step 2 = 6 months, steps 3 and 4 = 12 months

Question 58

what is the max number of counseling an employee can have

Answer 58

1 in each category

Question 59

what is the max number of step 1-3 an employee can have

Answer 59

no more than 2 in all categories

Question 60

what is the max number of step 4 an employee can have

Answer 60

no more than one

Question 61

__ __ will be scheduled whenever the event leading to disciplinary action is of such a nature that any resulting discipline may be greater than a step 2 action

Answer 61

administrative hearing

Question 62

the __ __ is a formal meeting in which the employee is afforded the opportunity to provide an explanation directly to the fire chief

Answer 62

administrative hearing

Question 63

the employee and union will be afforded a min of __ calendar days from notification to prepare for the hearing unless both parties mutually agree to meet at another date and time

Answer 63

7

Question 64

the decision will be communicated to the employee within __ days after the administrative hearing unless a different timeline is mutually agreed to

Answer 64

15

Question 65

section __ of the lvfd disciplinary action form must be completed with the following info: level of disciplinary action, date database entry made, date of admn hearing, effective dates of disciplinary action, suggested corrective actions

Answer 65

II

Question 66

__ sessions are maintained solely within the fd disciplinary database

Answer 66

counseling

Question 67

steps 1 through 4 actions are maintained within the fd database and steps _ through _ in the employees hr file

Answer 67

2 through 4

Question 68

disciplinary actions may be purged from hr files when: disciplinary action are __ months beyond their inactive date and time a written request is submitted to hr director

Answer 68

6 months

Question 69

is termination a form of discipline

Answer 69

no

Question 70

in case where serious discipline is indicated by termination may not be warranted __ may be considered

Answer 70

demotion