Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

ocs 2013 > EDRS > Flashcards

EDRS Flashcards

1
Q

positive discipline is a program designed to solve the types of problems that have a detrimental effect on fire department ops, __, __, and espirit de corps

A

safety, honesty

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

the focus of positive discipline is on communicating an expectation of __ and __, rather than on communicating an expectation of future problems and eventual termination

A

change and improvement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

foremost individuals the most important aspect of job satisfaction is __

A

recognition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

adequate explanation of expectations, effective coaching, sufficient training, removable of obstacles, timely feedback, consequences based on performance, and counseling when necessary is the only __ required during their working careers

A

discipline

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

it is also a fact that supervisors and employees can resolve the majority of all problems __

A

informally

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

positive discipline is a two part process one involving __ processes and on involving __ processes

A

informal and formal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

the __ process involves techniques that are utilized to increase motivation and development, prevent problems from developing, ensure responsibility is not ignored, discover mutually acceptable solution to problems

A

informal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

the __ process involves progressive disciplinary action and occurs when attempts to resolve informally fail, an employee is not taking responsibility to correct problems, problems are of immediate serious nature and cannot be dealt with informally

A

formal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

a __ can be defined as the difference between a management expectation and an employees success in meeting the expectation

A

problem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

problems vary but can be assigned to 1 of 3 categories __ __ __

A

conduct, attendance, performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

__ is a mode or standard of personal behavior. it is how a person acts or carries himself and how that person interacts with those around him

A

conduct

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

the following fall under which problem category. insubordination, etoh or substance abuse, fighting, dishonesty, theft, misconduct

A

conduct

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

challenging, criticism, obstruction, or interference with management efforts, willful failure to do an assigned job or obey an order is considered what

A

insubordination

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

__ relates not only to the ability of a person to arrive at work at the start of their schedule shift, byt also to be present at assigned locations throughout the shift.

A

attendance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

violations of __ policies are on of the most frequent and difficult one the fd must deal with

A

attendance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

leaving the station, unit or assigned work location without supervisor approval, leaving the scene of an emergency incident without supervisor approval is considered

A

abandonment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

__ refers to a persons ability to do satisfactory and competent work. failure to follow established policies or rules or failure to meet standards are the most common problems associated with this category

A

performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

the following all fall under what category: appearance, safety, work duties

A

performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

__ __ is a fact finding mission and the more time and effort put into finding out the facts the easier the rest of the process will

A

information gathering

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

the supervisor should do the following during what process: ask as many questions needed, talk to co-workers ambulance employees, make a personal observation of any physical items involved, listen attentively, keep an open mind

A

information gathering

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

after the info has been gathered the supervisor decides on __ or __ process

A

informal or formal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

the underlying goal of the __ process is to prevent problems from developing and to quickly eliminate problems.

A

informal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

what are the 6 strategies and techniques used to place importance on supervisor and employee responsibility

A

coaching, training, removal of obstacles, feedback, consequences, counseling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

__ is an informal often times spontaneous discussion designed to assist an employee in developing knowledge, skills and abilities. it is the everyday interaction between supervisor and employee that leads to employee development

A

coaching

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

__ has 2 objectives: to help an employee who is seeking assistance in resolving a problem and to help an employee recognize that a problem exist

A

coaching

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

coaching sessions should be initiated by the employee or supervisor when

A

as soon as it appears there is a problem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

at the conclusion of a coaching session the supervisor may enter a __ report

A

training

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

__ consist of activities designed to provide employees with the knowledge, skills and abilities required to do the job properly

A

training

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

__ __ involves ensuring the employee has the time, tools, equipment and proper direction required to do the job

A

removing obstacles

30
Q

__ is the act of providing specific qualitative or quantitative info about conduct, attendance, or performance in relation to a given standard or goal

A

feedback

31
Q

arranging __ consists of ensuring it actually does make a difference, both to the employee and the organization that a job is done correctly

A

consequences

32
Q

.__ is a serious discussion between a supervisor and an employee designed to correct employee problems, it is planned has a specific purpose and is intended to result in a specific action, it is the last informal technique considered

A

counseling

33
Q

what differentiate a coaching session from a counseling session

A

privacy and communication techniques

34
Q

__ is designed to assist an employee in eliminating a problem so that formal discipline will not be necessary

A

counseling

35
Q

counseling sessions are entered into the fd disciplinary database for __ __

A

tracking purposes

36
Q

problems should be stated in __ vs actual conduct, attendance or performance

A

desired

37
Q

the __ process occurs as a result of either a failure of the informal process to eliminate a problem or as an immediate response to a serious problem that could not have been dealt with informally

A

formal

38
Q

the __ process consist of preparing and conducting investigative interviews, utilizing the decision making process in regards to discipline, preparing & conducting an admin hearing, preparing and conducting a disciplinary meeting, documentation

A

formal

39
Q

the following steps should be taken when prep 4 what: gathering info concerning the incident, reviewing notes from info, training reports, other documentation of efforts 2 resolve problem, prep a agenda, ensuring employee has time 2 secure union rep

A

investigative interview

40
Q

the __ __ is a formal meeting in which the supervisor and the employee discuss the problem at hand. the sup id the problem and discusses facts evidence ect obtained during the info gathering phase

A

investigative interview

41
Q

during the investigative interview a employee is afforded the opportunity to provide an explanation. this explanation may b given during the meeting or the employee may elect to submit a written response up to __ hours later (or a mutually agreed time)

A

48

42
Q

the investigative interview should be conducted by the immediate __ or may be conducted by the fire chief or his designee

A

supervisor

43
Q

the tone of an investigative interview should be

A

neutral

44
Q

any action or non action should be communicated to the employee with in __ days

A

15

45
Q

the __ is a tool that assist supervisors in determine the appropriate level of discipline to apply on the 1st infraction

A

disciplinary algorithm

46
Q

the supervisor should select the __ action necessary to complete the employee to take responsibility for eliminating the problem

A

lowest

47
Q

the disciplinary algorithm requires the supervisor to consider what 3 important factors

A

safety, honesty, and negative impact

48
Q

__ is one of the most serious consideration that must be addressed by the supervisor

A

safety

49
Q

__ and __ are 2 of the most important characteristics of employee who are given the trust of the public and their fellow employees and is therefore taken very seriously

A

honesty and integrity

50
Q

__ __ relates to the departments inability to quickly recover from the cost or ramifications resulting from the employees infraction

A

negative impact

51
Q

what are the 4 progressive steps of disciplinary action in the formal process

A

steps 1, 2, 3, 4

52
Q

__ action places an employee on written notice by the supervisor that failure to correct a problem could lead to more serious discipline and has an active life span if 3 months

A

step 1

53
Q

__ action places an employee on written notice by the supervisor that failure to correct a problem could lead to more serious discipline and has a life span of 6 months

A

step 2

54
Q

__ action involves a suspension of a min of 1 shift and a max of 1 week without pay and has a life span of 12 months

A

step 3

55
Q

__ involves a suspension but the suspension period will be 1 shift with pay and has an active life span of 12 months

A

step 4

56
Q

once the supervisor makes a decision concerning the level of discipline to be taken an entry is made into the __ database

A

disciplinary

57
Q

active life span for counseling and steps 1-4

A

counseling = 3 months, step 1 = 3 months, step 2 = 6 months, steps 3 and 4 = 12 months

58
Q

what is the max number of counseling an employee can have

A

1 in each category

59
Q

what is the max number of step 1-3 an employee can have

A

no more than 2 in all categories

60
Q

what is the max number of step 4 an employee can have

A

no more than one

61
Q

__ __ will be scheduled whenever the event leading to disciplinary action is of such a nature that any resulting discipline may be greater than a step 2 action

A

administrative hearing

62
Q

the __ __ is a formal meeting in which the employee is afforded the opportunity to provide an explanation directly to the fire chief

A

administrative hearing

63
Q

the employee and union will be afforded a min of __ calendar days from notification to prepare for the hearing unless both parties mutually agree to meet at another date and time

A

7

64
Q

the decision will be communicated to the employee within __ days after the administrative hearing unless a different timeline is mutually agreed to

A

15

65
Q

section __ of the lvfd disciplinary action form must be completed with the following info: level of disciplinary action, date database entry made, date of admn hearing, effective dates of disciplinary action, suggested corrective actions

A

II

66
Q

__ sessions are maintained solely within the fd disciplinary database

A

counseling

67
Q

steps 1 through 4 actions are maintained within the fd database and steps _ through _ in the employees hr file

A

2 through 4

68
Q

disciplinary actions may be purged from hr files when: disciplinary action are __ months beyond their inactive date and time a written request is submitted to hr director

A

6 months

69
Q

is termination a form of discipline

A

no

70
Q

in case where serious discipline is indicated by termination may not be warranted __ may be considered

A

demotion

ocs 2013 (55 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions