3 rd function of command Flashcards
what is the 3 rd function of command
communications
effective ___ is critical to having a positive outcome at incidents
communications (42)
what is the ic primary tool for effectiveness
communications
effective on scen __ provides the connection between the strategic level ic the tactical level div/grp, the tast level of the workers and dispatch
communications
sops, training, organizational management and techniques equipment, communication channel standard language, communications sop are standard ___ system elements
communications (43)
what are the standard communication system elements
sop training organizational management techniques equipment communication channels standard language
___ is a written, communication plan is an essential part of the overall incident management __ package.
sop
__ are particularly critical to incident communications because they give us a chance to develop the best communications plan. these guidelines give us a standard organization approach and the foundation to stop repeating mistakes
sop
___ - once the plan and procedures are identified, our organization must provide initial and ongoing training based on the communication sop.
training
__ is a combination of reviewing actual incident communication to commend good performance and to coach through communication problems, along with continual review of communication procedures, becomes a very practical method to improve our capability.
training
__ simulation is an extremely effective approach to develop effective communication skills
tactical
___- whenever there is a breakdown in the incident organization, ther is great probability that it will manifest itself as a communication problem.
organizational management
___ - before transmitting know what you are going to say. personnel must use a calm, clear voice. speak slowly and position your mouth 1-3” away from the radio. be concise.
techniques (45)
only use radio traffic for __ info
pertinent
speaker should transmit __ message first
critical
do not interrupt radio transmission unless you have ___ traffic
emergency
what are the 3 basic forms of incident communications
face to face
radio
electronic support
__ -___ is the best communication form because the participants combine a variety of verbal and nonverbal interpersonal methods
face to face
whenever critical strategic or tactical orders are given in a facto face form, the ic must assure that ___ and other remote divisions/groups or companies are informed of decisions that will affect them
dispatch
___ provide a remote verbal communication capability.
radio
what form of communication has the advantage of speed and the ability to communicate with many different people over a large area
radio
___ communications, given its instant remote capability, becomes the principle tool that the ic uses to connect with the incident resources
radio
lvfr uses what radio format
hey you it is me
effective incident ___ results from a mathc of good system, design, equipment, effective ongoing maintenance, and well trained personnel
communications (44)
multiple ____ channels give the ic the capability to build a radio network to fit larger and more complex incidents.
tactical
in larger incidents the ic should consider moving large divisions/groups and especially ___ to their own channels
branches
lvfr primary dispatch/ communications channels are
Zone 1 bat 1,4,10
the follow tac channels are used for full responses and significant incidnets
tac 5-12 emergency 1,2,3 simplex high rise channel zone A 8 tac 90,91, 92, 93,94
standard language use is
clear text
401 is a
traffic accident
402 is a
fire
405 is a
suicide
405Z is a
suicide attempt
408 is a
drunk person
419 is a
dead body
444 is
ff needs emergency assistance
421 is a
sick person
code 4 is
situation under control
445 is a
bomb
along with hey you its me format, the __- __ will be followed. it states thatbefore a message is sent the receiver must indicate they are ready to listen and then after it is given they must briefly restate the message to insure clarity.
order model (46)
our mobile __ terminals playa big role in our communication process. they provide on-line dispatch and tactical information, as well as mapping and directions
computer
our ___ __ also provide a major advantage for day to day emergency incident communications. their use can reieve crowded radio channels for some types of messages, particularly those involving other agencies and responsible parties. they are more private for sensitive confidential messages
cell phones
what are the pieces of equipment that make up electronic support
mobile computer terminals
cell phones
the ic must communicate with all the personnel that are ___ involved with the incident
actively
each person at an incident operates with their own special set of needs, capabilities, and challenges. this requires a strong ___ based communications plan and a positive functional relationship among all the participants
procedural
___ are in the best communications position among all participants.
dispatchers
___ has direct access to the most sophisticated communications equipment and are in the best listening position
dispatchers
___ can help the team in conducting effective communications by listening, repeating transmissions that do not come through clearly and assisting personnel that are having trouble communicating with each other during difficult communication times
dispatchers
the IC operates on the __ level and deals with incident evaluation, decision making, assignments, operational control, and revision to manage the overall strategy.
strategic (47)
every command function depends on effective____
communications
____ problems occur when the basic front end command process does not get implemented and we end up with responders with no command or multiple ics.
communication
the initial IC will remain in command until command is ___ or the incident is stabilized and terminated
transferred
the 1st suppression unit of officer to arrive on scen will establish command of the incident. they will provide a ___ to activate the process
BIR
__ __ mode gives the capability to quickly capture control of an offensive incident problem while it is still controllable.
fast attack
the __ __ disadvantage is that the IC communication capability is limited by his protective gear, person physical involvement with attack and close proximity to ff activities, also they are in a position where many personnel have direct face to face contact with them
fast attack
fast attack command operations are not long in duration and they are generally limited to the IC coordinating __ to __ units
2 to 3
when the ic selects the command mode and creates a command post he is separated from the direct action. the communication process itself becomes the ic primary ___
tool (48)
locating and staying within the command post absolutely connects the ic to the communications process and creates a dependence on communication sogs, operational organization and personnel to complete the __ of command
functions
___ is the only tool the ic has to get the tasks accomplished that are required to solve the customers problem
communication
in order for the ic to make safe and effective __ decisions, he must be able to to receive good information from all the critical areas of the incident.
strategic
in order for the ic to make safe and effective strategic decisions, he must be able to to receive good information from all the critical areas of the incident. this accomplished by establishing geographical divisions and functional groups to cover the entire incident and to organize, manage and maintain an effective _____ __ ____
span of control
__/__ assignments are remote and decentralized from the ic so they can directly supervise the tasks and actions required. they can evaluate and relay real time info about progress or problems.
divisions/groups
the assignment of the support staff is how the ic connects the evaluation to the ___ decision making process
strategic
standard communications between th ic and __/__ supervisors include a location, function, objective, and resources assigned to them.
division/group (49)
ongoing communications between the ic and the division/group is used to report their position and __ in completing the tasks
progress
division and group supervisors should utilize __ to __ communication within their division or group
face to face
the __ __ __ is designed to place the ic in a good command post position to help the div/grp operating in a hazardous environment communicate effectively and operate safely
incident command system
companies who are assigned to division/groups or to complete specific tasks are the __ part of the action plan
action
the entire____ system is in place to support the crews who are operating closest to the problem, in the most dangerous position, and the toughest communications spot
communications
working teams are generally not in ideal talking/listing spots, so they communicate with each other by shouting or using __ __
hand signals
our ___- survival approach is that crews that go in together, stay together and come out together
safety (50)
when crew members working in the hazard area cannot directly communicate with one another by vision, voice or touch, they must be considered as being ___ until they are accounted for
lost
a part of ongoing incident control is keeping the 3 basic management systems levels __/___/__ effectively connected.
strategic/tactical /task
effectively connecting the 3 basic management systems levels means that the __ level has an awareness that the ic is operating on a strategic level and that their tactical level division/group supervisor is effectively in place
task
___ control also means that the ic and the div/grp supervisors maintain an awareness of the position, function and safety of the task level operating units
operational
the emphasis in the initial communications is on the ic vocalizing what he wants accomplished. t/f
true
the __ is effective to the extent that he can transmit clear, simple, and understandable objectives
ic
initial and ongoing communications should be centered around the ___ benchmarks: primary all clear, knockdown, and loss stopped.
strategic
as the operation continues the ic must balance __ and __
listening and talking (51)
during the most active stages of the operation the ic must use the physical and electronic advantages of the __ __ to support and coordinate incident communications
command post
the ic must control __ in order to use the positions capability to help those in difficult operational positions.
communications
the ic must understand that __/__ are the most active operational level of the incident organization and also realize how this impacts their ability to communicate
division and groups
the ic must use the communications advantage of the __ __ to balance the operational disadvantages that go with the hazard zone workers
command post
the ic controls communications by being continuously available to respond and using __ team to maintain control
command
operational controls relies greatly upon the ic ability to be available to ___
communicate
