customer service

Question 1

what is customer service

Answer 1

how workers present themselves in a business and how they deal with enquiries

Question 2

why is customer service important

Answer 2

helps to maintain and increase sales
a business must try to retain customers and get new ones
unhappy customers may not return back to a business with poor customer service
competitors are ready to take customers if a business falls short on customers serviceness

Question 3

after sales service

Answer 3

good after sales is being able to get exchange or refunds from faulty goods
or maybe just repairing the good and informing the customer when the good will be ready.

Question 4

good after sales leads to

Answer 4

happy customers

Question 5

good product knowledge

Answer 5

shop assistance should be knowledgable of goods so they can inform the less infromed customers
they may do training for this. this is often done for technology based businesses but this is less important for example a newagents

Question 6

customer engagement

Answer 6

this is the contact between customer and business

well trained staff with good product knowledge will be more likely to sell goods but you should not be pushy.#

Question 7

feedback

Answer 7

e-commerce businesses need good communication whether via email or skype.
it needs to replicate the way a face to face seller might communicate

Question 8

e commerce

Answer 8

is the bringing together of buying and selling electronically.

Question 9

after sales service

Answer 9

is advice and help given to a customer after they have brought a product or service

Question 10

product knowledge

Answer 10

is the detailed knowledge of a product or service that staff within a business use to help persuade a customer to buy