consumer law

Question 1

customer rights

Answer 1

there are laws for customers and all businesses must follow them

Question 2

consumer rights 2015

Answer 2

goods and service must be of satisfactory quality
cannot be damaged when bought for high price e.g.
fit for purpose
as described

Question 3

other customer rights

Answer 3

customers can return faulty goods in the next 30 days and get a full refund. this does not apply to apps and downloaded music
rights to return after the first 6 months-if a good us faulty a customer can ask for a replacement if t is proven that the fault is from the manufacture

Question 4

rights after the first 6 mths

Answer 4

if a customer can prove that a fault is in the product that was from the manufacture then they can get a refund. this is a complicated process. customers have up to 6 yrs to complain against the seller

Question 5

service

Answer 5

the customer can ask for a service to be done again or ask for a reduction
a service must be done to a standard and in a certain time

Question 6

can you get a refund if you change your mind

Answer 6

no they can if they want to to be kind

Question 7

impact of consumer law on business

Answer 7

loss of repuation
quality of goods
safety of goods

Question 8

production of goods

Answer 8

must be standard quality
cannot be damaged when bought unless otherwise
quality affects price
staff must be trained enough to handle goods

Question 9

safety of goods

Answer 9

if goods are defective customer can claim compensation on injuries caused by goods
business must make sure that they are free from damage and must do many procedured

Question 10

loss of reputation

Answer 10

it is expensive to pay compensation
they will lose repution if faults are damaged and dangerous it takes a long time to build a reputation but it is easily lost
social media enables customers complain worldwide