Customer Satisfaction Flashcards
FAR Parts 7, 11, and 43
Customer Satisfaction
FAR Parts 7, 11, and 43
FAR Part 7 - Acquisition Planning
FAR Part 11 - Describing Agency Needs
FAR Part 43 - Contract Modifications
Time of delivery/performance must be
implied based on merchantability standards and industry usage
realistic and clearly stated within the solicitation
unduly restrictive of competition
as short as practical to reach an unreasonable price determination
FAR 11.402
realistic and clearly stated within the solicitation
For a seller who has multiple Defense Priorities and Allocation System (DPAS) orders from federal agencies, the correct order of priority (highest being ?first) for orders from contracts in support of the national defense:
DO rated orders, DX rated orders, unrated orders
DX rated orders, DO rated orders, unrated orders
DO rated orders, unrated orders, DX rated order
Unrated orders, DO rated orders, DX rated orders
FAR 11.603
DX rated orders, DO rated orders, unrated orders
The contracting officer must consider the potential impact on pricing, competition, and contract administration before using the ___________ clause.
disputes
termination
liquidated damages
competition
FAR 11.50
liquidated damages
The two levels of the Defense Priorities and Allocations System (DPAS) are _______.
DX and DA
DO and DX
DE and DA
DE and DO
FAR 11.603
DO and DX
When should acquisition planning begin?
Generally, no later than one year before the anticipated award date of the contract.
Once a contracting officer’s representative (COR) has been nominated.
As soon as practicable after the agency’s fiscal year funding has been appropriated by Congress.
As soon as the agency need is identified, preferably well in advance of the fiscal year in which contract award or order placement is necessary.
FAR 7.104
As soon as the agency need is identified, preferably well in advance of the fiscal year in which contract award or order placement is necessary.
Who is authorized to execute contract modifications on behalf of the Government?
Only the head of the contracting agency
Only the COR
Any contracting officer
Only a contracting officer acting within the scope of his or her authority
FAR 43.102
Only a contracting officer acting within the scope of his or her authority
When should a Contracting Officer use the liquidated damages clause?
All contract types, all the time
Commercial items on T&M contracts
Never
When delivery or performance is so important that the government may reasonably expect to suffer damage and the extent or amount of damage is impossible to estimate accurately or prove.
FAR 11.501
When delivery or performance is so important that the government may reasonably expect to suffer damage and the extent or amount of damage is impossible to estimate accurately or prove.
Acquisition officials should state requirements with respect to an acquisition of supplies or services in terms of all the below factors EXCEPT:
functions to be performed.
performance requirements.
essential physical characteristics.
non-performance related characteristics
FAR 11.002(a)(2)(i)
non-performance related characteristics
Which of the following is NOT a reason to use a liquidated damages clause in a solicitation?
The extent of the damage expected by the Government cannot be accurately estimated
The Government may reasonably expect to suffer damage if the delivery is delinquent
Timely performance is so important that the Government will suffer damage if performance is delinquent
A negative performance incentive for timely delivery or performance is needed
FAR 11.501
A negative performance incentive for timely delivery or performance is needed
For variation in quantity clauses, the overrun or underrun permitted in each contract should be based upon the normal commercial practices of a particular industry for a particular item, and the permitted percentage should be no larger than is necessary to afford a contractor reasonable protection.
20%
1%
10%
5%
FAR 11.701(b
10%
What are the two types of contract modifications?
Negotiated and administrative
Limited and unlimited
Enforceable and unenforceable
Unilateral and bilateral
FAR 43.103
Unilateral and bilateral
Which factors should not be considered in establishing delivery or performance schedules?
Urgency of need
Market conditions
Industry practices
Sole source capabilities
FAR 11.402
Sole source capabilities
Acquisition plans for service contracts or orders must describe the strategies for implementing _____ acquisition methods or must provide rationale for not using those methods.
Performance-based.
Outcome-based.
Streamlined.
Innovative.
FAR 7.105
Performance-based.
If market research indicates that commercial or non-developmental items might not be available to satisfy agency needs, what shall the agency do?
Order a similar item from a GSA schedule and modify it to fit the agency’s need
Reevaluate the need and determine whether the need can be restated to permit commercial or non-developmental items to satisfy the agency’s need
Cancel the agency’s requirement
Solicit and award a contract for a developmental item
FAR 11
Reevaluate the need and determine whether the need can be restated to permit commercial or non-developmental items to satisfy the agency’s need
Which of the following is true regarding the determination that consolidation is necessary and justified because the benefits of the consolidated acquisition would substantially exceed the benefits that would be derived from alternative contracting approaches?
Such benefits must be quantifiable in dollar amounts.
Such benefits may not include the reduction of administrative or personnel costs alone.
Such benefits that are quantifiable in dollar amounts are substantial if individually, in combination, or in the aggregate the anticipated financial benefits are equivalent to fifteen percent of the estimated contract or order value, including options.
Such benefits may include the reduction in acquisition cycle times.
FAR 7.107-2
Such benefits may include the reduction in acquisition cycle
A written acquisition plan must include the following EXCEPT:
Applicable conditions
Risk and Risk Mitigation
Statement of Need
Source Selection Evaluation Board Report
FAR 7.105
Source Selection Evaluation Board Report
A Department of Commerce regulation in support of approved national defense, emergency preparedness, and energy programs is known as the _____________.
Defense Priorities and Allocation System.
DOC Emergency Authorization System.
Approved program.
Defense Authorization Act.
FAR 11.600
Defense Priorities and Allocation System.
FAR PART 7, ACQUISITION PLANNING
FAR Part 7 explains how the government makes acquisition decisions and what qualifies as inherently governmental functions.
What is acquisition planning?
Acquisition planning is the government process of thinking carefully about the best way to purchase and maintain whatever the government buys, including the full life-cycle cost.
FAR PART 7, ACQUISITION PLANNING
FAR Part 7 explains how the government makes acquisition decisions and what qualifies as inherently governmental functions.
What does life-cycle cost mean?
Life-cycle cost means the total cost for the government of acquiring, operating, supporting, maintaining, and eventually disposing of whatever the government buys. The important concept is that the government’s total cost does not stop after the contract is signed, or even after the contract period of performance is completed.
For complex purchases, such as multi-million-dollar programs, the life-cycle costs can span decades. The cost of supporting or maintaining major weapons systems can be several multiples of the upfront purchase price. You can compare this process to the life-cycle cost of your car. In addition to the purchase price of the car, you must pay for parking, maintenance, repairs, insurance, fuel, and other lifecycle costs.
FAR PART 7, ACQUISITION PLANNING
FAR Part 7 explains how the government makes acquisition decisions and what qualifies as inherently governmental functions.
Why should contractors care about acquisition planning and life-cycle cost?
By understanding the government’s responsibilities for acquisition planning and consideration of lifecycle cost, you can form persuasive arguments that help you sell more to the government. By incorporating these concepts into your proposal, or response to requests for information, or sales pitch, you can gain the trust and confidence of your government clients.
FAR PART 7, ACQUISITION PLANNING
FAR Part 7 explains how the government makes acquisition decisions and what qualifies as inherently governmental functions.
When should the process of acquisition planning begin?
Acquisition planning should begin as soon as the agency need is identified. If your company wants toinfluence the acquisition planning, you need to act quickly and anticipate the government’s needs.