CRM EFC Generic Flashcards
What is the intervention model?
Hint
Tell me what I’m doing
Tell me what to do
Do it for me
What is on the Captains Scorecard?
Safety/Operation
The Team
The Business
The Customer
Transaction Analysis, what are the 3 Child states?
Rebellious
Free
Compliant
Transactional Analysis, what are the 2 Parent states?
Nurturing
Critical
In Transactional Analysis where do you want to be operating? Think Child/Parent
Adult state, where everything is calm and rational.
What is the recommended additions to NITS?
QNITSQ
During the NITS Brief, what time should you give?
Ideally a time on the clock.
If you see someone really struggling with their Chimp brain what should you ask them?
An easy question.
What will you think about when upgrading someone? Is there a policy?
No policy, think about fraud, could they say that you gained from upgrading someone?
If you have an incident on board what evidence will you take?
Make notes, think about time-stamp. Email yourself these notes.
What will you think about when Breaking a rule/SOP?
Is it reasonable to do it. BRAN
Risk = Severity x Probability
Think about the exploding dog!
Which Law governs the aircraft in flight?
British Law
When does British Law change to national law when you land in another country?
End of Landing run, until you apply power for take-off.
When do the Powers of Commander start and end?
Doors closed to open.
What will you think about when looking to restrain someone?
Will this make the situation worse? Are you going to hurt them by doing so?
What would you do if passenger wants to get off just before lining up on the runway?
They have accepted the conditions of carriage and shown an intent to travel so don’t have to let her off. Is she a danger to the passengers or aircraft? Ask the IFM to speak to her.
Should you take extra care when dealing with disabled pax complaints?
Yes, can be done under the disability act.
When might you consider going down to speak to passengers?
When the door is open.
After an accident, what will you do?
Keep crew together, responsibility is with passengers and crew. Will be in shock. Ask for medical assistance for shock. Call company before BALPA May be arrested May be D and A tested. They will also try and split you up. Do Not sign anything. Do Not speak to media or offer opinion.
What will you do with crew who reports stinking of booze?
Tell them to call sick and report it, state facts. I can smell alcohol on you, I suggest you call in sick now, or I will have to report you.
How would you define Safety?
An acceptable level of risk.
Breaking Minima for one sick passenger?
Possibly, depends how bad the weather is. Is it just below or what?
