CRM EFC Generic

Question 1

What is the intervention model?

Answer 1

Hint
Tell me what I’m doing
Tell me what to do
Do it for me

Question 2

What is on the Captains Scorecard?

Answer 2

Safety/Operation
The Team
The Business
The Customer

Question 3

Transaction Analysis, what are the 3 Child states?

Answer 3

Rebellious
Free
Compliant

Question 4

Transactional Analysis, what are the 2 Parent states?

Answer 4

Nurturing

Critical

Question 5

In Transactional Analysis where do you want to be operating? Think Child/Parent

Answer 5

Adult state, where everything is calm and rational.

Question 6

What is the recommended additions to NITS?

Answer 6

QNITSQ

Question 7

During the NITS Brief, what time should you give?

Answer 7

Ideally a time on the clock.

Question 8

If you see someone really struggling with their Chimp brain what should you ask them?

Answer 8

An easy question.

Question 9

What will you think about when upgrading someone? Is there a policy?

Answer 9

No policy, think about fraud, could they say that you gained from upgrading someone?

Question 10

If you have an incident on board what evidence will you take?

Answer 10

Make notes, think about time-stamp. Email yourself these notes.

Question 11

What will you think about when Breaking a rule/SOP?

Answer 11

Is it reasonable to do it. BRAN
Risk = Severity x Probability
Think about the exploding dog!

Question 12

Which Law governs the aircraft in flight?

Answer 12

British Law

Question 13

When does British Law change to national law when you land in another country?

Answer 13

End of Landing run, until you apply power for take-off.

Question 14

When do the Powers of Commander start and end?

Answer 14

Doors closed to open.

Question 15

What will you think about when looking to restrain someone?

Answer 15

Will this make the situation worse? Are you going to hurt them by doing so?

Question 16

What would you do if passenger wants to get off just before lining up on the runway?

Answer 16

They have accepted the conditions of carriage and shown an intent to travel so don’t have to let her off. Is she a danger to the passengers or aircraft? Ask the IFM to speak to her.

Question 17

Should you take extra care when dealing with disabled pax complaints?

Answer 17

Yes, can be done under the disability act.

Question 18

When might you consider going down to speak to passengers?

Answer 18

When the door is open.

Question 19

After an accident, what will you do?

Answer 19

Keep crew together, responsibility is with passengers and crew. Will be in shock. Ask for medical assistance for shock.
Call company before BALPA
May be arrested
May be D and A tested.
They will also try and split you up.
Do Not sign anything.
Do Not speak to media or offer opinion.

Question 20

What will you do with crew who reports stinking of booze?

Answer 20

Tell them to call sick and report it, state facts. I can smell alcohol on you, I suggest you call in sick now, or I will have to report you.

Question 21

How would you define Safety?

Answer 21

An acceptable level of risk.

Question 22

Breaking Minima for one sick passenger?

Answer 22

Possibly, depends how bad the weather is. Is it just below or what?