Communications

Question 1

What are the two types of fire department communications?

Answer 1

Emergency and nonemergency

Question 2

True or false. You will be expected to take messages from nonemergency phone calls to the base.

Answer 2

True. your messages must be accurate and promptly delivered.

Question 3

True or false. If an angry person calls the fire station with a nonemergency call and is rude you are allowed to hang up on them in order to protect your mental health.

Answer 3

False. You are an adult and as such, you have a responsibility to be courteous, pleasant and help them by refering them to the appropriate department.

Question 4

What are the two catagories of telecommunications systems?

Answer 4

• Emergency Service Specific Telecommunications Center

- Public Safety Answering Point (PSAP)

Question 5

What is the difference between an Emergency Service

Specific Telecommunications Center and a Public Safety Answering Point?

Answer 5

ESSPC is specific to fire departments, EMS, or law enforcement.
PSAP is the general call center that all calls go to, that are then redirected to specific stations.

Question 6

What information should be gathered from a caller about an emergency situation?

Answer 6

• Type of emergency
• Location
  
  • Cross street
  • Building Name
  • Neighbourhood
  • Area of city
  • Nearby Landmarks
• Name and location of people at the scene
• Name and location of the caller
• Caller’s callback number

Question 7

True of False. When receiving a telecommunications, it is required to aknowledge the receipt of the transmission.

Answer 7

True, that way the dispatchers have an idea of who will be at the scene.

Question 8

Are you allowed to send personal communications over a fire department radio?

Answer 8

Hell no

Question 9

Who regulates radio communications in Canada?

Answer 9

Business and Industry Canada

Question 10

Do most fire stations use Clear Text or the 10-codes for communication?

Answer 10

Clear Text

Question 11

Where are Base Station Radios located?

Answer 11

These are fixed radios at locations such as fire stations, telecommunication centers, training centers and administrative offices.

Question 12

What can be used to increase the transmission range of handheld radios?

Answer 12

Repeaters

Question 13

what can you do to influence the strength of the transmission from your radio and its ability to receive transmissions?

Answer 13

Turn your body and elevate the radio until it works.

Question 14

What can be done to maintain communication in a dead zone?

Answer 14

Send runners for direct communication.

Question 15

What can be done to reduce ambiant noise while transmitting and receiving handheld radio communications?

Answer 15

• Turn off radio warning chirps
• Distance yourself from noisy areas
• Follow radio procedures
• Move away from wind or use your body to block the wind

Question 16

True or false. All radio communications are recorded and made public after the incident.

Answer 16

True, so watch your mouth

Question 17

Does the sender of a message need to identify themselves every time they key the radio?

Answer 17

No only when first transmitting a message.

Question 18

Does the receiver need to identify themselves everytime they receive a message?

Answer 18

No they don’t need to aknowledge themselves at all since the message was directed at them. They just need to aknowledge reception of the meassage.

Question 19

Should you wait a second before talking after keying the mic?

Answer 19

Yes, this allows the receiver a second to prepare themselves to listen.

Question 20

What are the ABCs of good communication?

Answer 20

Accurate, Brief, Concise