Communication

Question 1

Communication

Answer 1

“A symbolic and transactual
process through which we
create meaning”

Question 2

Messages

Answer 2

An exchange of information

Consisting of 2 components:
1. Content (ex: ‘‘im not angry’’= not angry)
2. Metamessage - message within the message (ex: ‘’ I”M NOT ANGRY=i’m angry): tone of voice, non verbals

can cause sproblems

Question 3

Aspects of the
Metamessage

Answer 3

Non-verbal cues

• Facial expressions; body
  language
• Voice qualities
• Personal space

*culture

Question 4

Interpersonal
Distance

Question 5

Gazing

Answer 5

Looking at someone can communicate interest and affection.

But a lot of looking can also communicate dominance
and status.

the visual dominance ratio (VDR) = look-speak/look-listen

High-status individuals tend to use a higher visual dominance ratio (VDR) than people of lowerstatus

Question 6

Conversational style

Answer 6

an individual’s unique way to shape messages

• Degree of directness(direct vs indirect) - power vs relational

* Degree of involvement (of
others) ( a lot vs less)
ex:’‘let me tell you about me’’

• Level of congruity of
  messages (straightfoward vs obligious). ex: do what you want
• How messages are framed
  -more likely bring an umbrella with rain vs non-rain (frame in the positive)