Communication

Question 1

Listening attentively to the whole person–mind, body, and spirit. It includes listening for main and supportive ideas; acknowledging and responding; giving appropriate feedback; and paying attention to the whole person’s total communication, including content, intent, and feelings expressed

Answer 1

Active listening

Question 2

Ongoing dynamic series of events that involves the transmission of meaning from sender to receiver

Answer 2

Communication

Question 3

Process in which the nurse consciously influences a patient or helps the patient to a better understanding through a verbal and/or nonverbal communication

Answer 3

Therapeutic Communication

Question 4

Form of question that prompts a respondent to answer in more than two words

Answer 4

Open-ended question

Question 5

Form of question that limits a respondent’s answer to one or two words

Answer 5

Closed-ended question

Question 6

Identify, Situation, Background, Assessment, Recommendation; A mechanism for framing conversation, especially critical ones, requiring additional knowledge, skills, or resources, for example.. giving a nurse information on a patient when transferring

Answer 6

ISBAR

Question 7

Real-time process that offers a healthcare professional who is accepting the care of a patient the opportunity to ask questions to clarify and confirm important details about a patient’s plan of care, patient progress, and continuing needs during the transfer of information

Answer 7

Hand-off report