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COMM 2O1 > Chapter 7 > Flashcards

Chapter 7 Flashcards

1
Q

What are 5 benefits of listening?

A
  1. Improved memory
  2. Enhanced academic performance
  3. Enhanced personal relationships
  4. Enhanced professional performance
  5. Improved health
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2
Q

The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages

A

Listening

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3
Q

Listening includes what process that is broken up into 4 stages?

A

Decoding

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4
Q 
Listening includes the process of decoding and includes 4 stages:
1. 
2. 
3. 
4.
A
  1. Hearing
  2. Understand
  3. Evaluate
  4. Respond
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5
Q

The stage in decoding when listeners pick up the sound waves directed towards them

A

Hearing

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6
Q

The stage in the decoding process in interpreting the messages associated with sounds or what the sounds mean to get the meaning

A

Understanding

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7
Q

The stage in the decoding process where you assess your reaction to a message

A

Evaluate

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8
Q

The stage in the decoding process where you show others how you regard their message

A

Respond

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9
Q

A set of attitudes, beliefs, and predispositions about the how, where, when, who, and what of the information receiving and encoding process

A

Listening style

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10
Q

The listening style that reflects a preference for error-free and well-organized speaking

A

Action-oriented listening style / informational listening

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11
Q

Listening skills that are useful in situations requiring attention to content

A

Informational listening

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12
Q

A listening style that reflects an interest in detailed and complex information, simply for the content itself

A

Content-oriented listening style / critical listening

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13
Q

Listening skills that are useful in a wide variety of situations- particularly those involving persuasive speaking

A

Critical listening

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14
Q

A listening style that is associated with friendly, open communication and an interest in establishing

A

People-oriented listening style/ supportive listening

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15
Q

Listening skills focused not only on understanding information but also “listening” to others’ feelings

A

Supportive listening

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16
Q

A listening style that prefers brief, concise speech

A

Time-oriented listening style/ ineffective listening

17
Q

This listening style can be effective in emergencies when information must be communicated quickly and concisely

A

Time oriented listening

18
Q

This listening style involves listening not only to words but also to others’ feelings

A

People-oriented listening

19
Q

What are examples of influences on listening?

A
  • gender stereotypes
  • age
  • nationalities
20
Q

Women or men are more accommodating and focused on the speaker?

A

Women

21
Q

Women or men are focused on facts and handle distractions better?

A

Men

22
Q

Women or men interrupt more than the other gender?

A

Men

23
Q

Our capacity for effective listening ____ as we reach adulthood

A

increases

24
Q

This individual identity characteristic has varied expectations for appropriate nonverbal expressions

A

Nationalities

25
Q

This barrier to listening includes noise, fatigue, or hearing disabilities

A

Physical and physiological barriers

26
Q

This barrier to listening includes boredom and preoccupation, the latter of which can result from a personal agenda in an interaction or from strong emotions

A

Psychological barriers

27
Q

This barrier of listening in a conversation can impede listening

A

Conflicting objectives

28
Q

This barrier of listening includes wandering, rejecting, judging, predicting, and rehearsing

A

Poor listening habits

29
Q

These factors are included into a category that effects our listening

  • social status
  • physical appearance
  • vocal cues
A

Social hierarchy

30
Q

This is when different contexts call for different types of listening behaviors, based on societal expectations

A

Listening in context

31
Q

The everyday sounds in our environment that contribute to varied community identities

A

Soundscapes

32
Q

When we listen to soundscapes that can vary with generations

A

Listening and community

33
Q

These are?

  1. Choosing to listen or not to listen
  2. Choosing the amount of feedback you offer
  3. Choosing to consume or not to consume mediated information not intended for you
  4. Choosing to cut yourself off from listening to your immediate environment
  5. Choosing to listen selectively
  6. Choosing not to listen to certain public voices
  7. Choosing to listen as a community
A

Ethical choices

34
Q

What are 2 ways to improve your own listening behavior?

A
  1. identify poor habits

2. Strive for mindful listening

35
Q

This includes:

  • desire to hear the whole message
  • eliminating noisy barriers
  • being willing to place your own agenda lower on your priority list than the speaker’s
A

Mindful listening

36
Q

How many words per min can your brain process?

A

800

COMM 2O1 (18 decks)

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