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COMM 2O1 > Chapter 11 > Flashcards

Chapter 11 Flashcards

1
Q

What are some benefits to understanding organizational communication?

A
  • enhances professional success
  • allows you to ask more informed questions
  • determines which organizations you frequent and support
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2
Q

The set of interactions that members of purposeful groups use to accomplish their individual and common goals

A

Organizations

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3
Q

Organizations are composed of what?

A

Group members’ interactions

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4
Q

Organizational members pursue ?

A

Goals

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5
Q

The goals and effects of organizational communication

A

Function

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6
Q

What are 3 functions of organizational communication?

A
  1. production
  2. maintenance
  3. innovation
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7
Q

A function of organizational communication in which activity is coordinated toward accomplishing tasks

A

Production

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8
Q

A function of organizational communication in which the stability of existing systems is preserved

A

Maintenance

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9
Q

A function of organizational communication by means of which systems are changed

A

Innovation

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10
Q

Refers to recurring patterns of interaction among the members of an organization

A

Structure

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11
Q

Structure has historically been viewed as occurring in a ?

A

Hierarchy

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12
Q

A power structure in which some members exercise authority over others

A

Hierarchy

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13
Q

Structure, being viewed as a hierarchy, has messages traveling in what 3 ways?

A
  • downward communication
  • upward communication
  • horizontal communication
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14
Q

In a traditional conduit model of communication, communication with subordinates

A

Downward communication

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15
Q

Communication with superiors

A

Upward communication

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16
Q

Communication with peers

A

Horizontal communication

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17
Q

A type of structure that officially designated channels of communication, reflecting explicit or desired patterns of interaction

A

Formal structure

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18
Q

A type of structure that is unspoken but understood channels of communication, reflecting patterns that develop spontaneously

A

Informal structure

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19
Q

A pattern of shared beliefs, values, and behaviors. Composed of artifacts, languages, rites, rituals, ceremonies, stories, beliefs, and habits enacted by group members

A

Organizational culture

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20
Q

T/F: Organizational culture is static

A

False. It changes overtime.

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21
Q

Groups within organizational cultures also develop their own?

A

Subcultures

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22
Q

Edward Schein notes 3 aspects to focus on when looking at an organizational structure

A
  1. artifacts
  2. values and beliefs
  3. underlying assumptions
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23
Q

The communicative, behavioral, and cognitive processes that influence individuals to join, identify with, become integrated into, and (occasionally) exit an organization

A

Assimilation

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24
Q

Assimilation influences ____ and membership within an organization

A

Participation

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25
Q

What is essential to the assimilation process?

A

Information seeking

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26
Q

The stage of assimilation that occurs when an employee’s values overlap with the organization’s values

A

Organizational identification

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27
Q

Communication processes for assimilation includes what 3 kinds of information seeking strategies?

A
  • active strategies
  • passive strategies
  • interactive strategies
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28
Q

This communication is when one person have formal authority to regulate behavior of another.

A

Supervisor-subordinate communication

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29
Q

Subordinates want to please?

A

supervisors

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30
Q

Supervisors want to managE?

A

Subordinates

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31
Q

Describes the gap in information and understanding between supervisors and subordinates on specific issues

A

Semantic-information distance

32
Q

Occurs when subordinates are hesitant to communicate negative news and present information to superiors in a more positive light than is warranted

A

Upward distortion

33
Q

A state in which communicators are willing to share their ideas as well as listen to others in a way that avoids conveying negative or dis confirming feedback

A

Openness

34
Q

Refers to supervisors who provide their subordinates with access to information and resources

A

Supportiveness

35
Q

Feeling personally invested in accomplishing a specific activity or goal

A

Motivation

36
Q

Employees’ feelings of self-efficancy

A

Empowerment

37
Q

Behavior and communication designed to increase liking

A

Intgratiation

38
Q

Expressing open’s opinions forcefully without offending others

A

Assertiveness

39
Q

The ability to communicate through reasoning, bargaining, coalition building, and assertiveness

A

Rationality

40
Q

Perceptual differences between supervisors and subordinates is called

A

Semantic-information distance

41
Q

Subordinates may be hesitant to communicate negative news to superiors, so they engage in ___ ____ to avoid negative repercussions

A

Upward distortion

42
Q

Communicating with coworkers is sometimes described as what?

A

Horizontal communication

43
Q

Coworkers may engage in what 2 kinds of interactions?

A
  1. formal-professional

2. informal-personal

44
Q

What can impact relationships between coworkers?

A

Power differences

45
Q

What are 3 organizational dilemmas?

A
  1. emotion labor
  2. stress and burnout
  3. work-life conflict
46
Q

This refers to specific feelings or displays of emotions required of workers

A

Emotion labor

47
Q
  • Employees may be asked to heighten or increase expressions of joy
  • Appear mean or indifferent
  • Convey a vaguely pleasant professional demeanor
A

Emotion labor

48
Q

A chronic condition that results from the accumulation of daily stress, which manifests itself in a very specific set of characteristics, including exhaustion, cynicism, and ineffectiveness

A

Burnout

49
Q

Feel unable to respond to important demands, constraints, and opportunities

A

Stress

50
Q

The amount of work an individual is expected to perform

A

Workload

51
Q

When an employee is unsure of what is expected of them

A

Role ambiguity

52
Q

When there are incompatible job demands of an employee

A

Role conflict

53
Q

Flextime, family leave, and dependent-care benefits are examples of what?

A

Family-friendly policies

54
Q

Why are family-friendly policies underutilized by employees?

A

They fear the negative consequences of using them

55
Q

Early views of organizations focused on the what?

A

Morality and high standing of business owners

56
Q

When did organizations begin to focus on the human relations function, and workers gained a voice in organizations?

A

1930s

57
Q

System mentality began in the 1960s, with the move to what approach towards organizations?

A

General systems theory approach

58
Q

Theory that organizations are a system composed of many subsystems and embedded in larger systems, and that organizations should develop communication strategies that serve both

A

General systems theory

59
Q

What is one of the greatest organizational issues today?

A

Globalization

60
Q

The increasing connectedness of the world in economic, political, and cultural realms

A

Globalization

61
Q

Assumes that loyalty is not expected by workers or organizations and that job security is unlikely

A

New social contract

62
Q

What reflects the change that employees are no longer expected to spend the majority of their working experience with one organization

A

new social contract

63
Q

These people work in temporary positions, part tie, or in subcontractor positions

A

Contingent employees

64
Q

The rise of these, companies that try to shorten the time it takes to develop new products and respond to customer demands, are also changing the workforce

A

Urgent organizations

65
Q

The widespread use of technology in many jobs has caused what?

A

A blurring of the boundaries between work and time off

66
Q

What are 3 communication problems in organizational comm and power?

A
  1. bullying
  2. sexual harassment
  3. employee privacy and monitoring
67
Q

Repeated hostile behaviors that are or are perceived to be intended to harm parties who are unable to defend themselves

A

Bullying

68
Q

Sexual harassment: Requests for sexual favors as a condition of getting or keeping a job or benefit; one of two types of sexual harassment recognized by federal laww

A

Quid pro quo

69
Q

Sexual harassment: an intimidating, hostile, or offensive workplace atmosphere created by unwelcome and inappropriate sexually based behavior, one of two types of sexual harassment recognized by federal law

A

Hostile work environment

70
Q

This may diminish employee morale and dignity

A

Employee privacy and monitoring

71
Q

Having employees and employers work together on monitoring practices can create what?

A

Fair and transparent practices

72
Q

Ethical responsibilities and failures rest with the individuals in the organization

A

Individualistic perspective

73
Q

All members of an organization are partially responsible for behaviors

A

Communal perspective

74
Q

What perspective is found in the US?

A

Individualistic perspective

75
Q

Wht perspective is based on the common good?

A

Communal perspective

76
Q

Assessing the available information and options in order to increase one’s understanding of the conflict and the other party before engaging in conflict communication

A

Strategy control

77
Q

What are the 4 steps of strategy control?

A
  1. determine what you want to occur as a result of interaction
  2. decide if issue is worth confronting
  3. understand the other party’s goals
  4. plan the interaction

COMM 2O1 (18 decks)

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