Chapter 4 Vocabulary

Question 1

Client Consultation

Answer 1

also known as the needs assessment; the verbal communication with a client that determines what the clients needs are and how to achieve the desired results.

Question 2

Communication

Answer 2

the act of successfully sharing information between two people, or groups of people so that it is effectively understood.

Question 3

Consent form

Answer 3

A customary written agreement between the client and esthetician salon for applying a particular treatment, whether routine or preoperative

Question 4

Reflective Listening

Answer 4

Listening to the client and repeating, in your own words, what you think the client is telling you.