Chapter 4

Question 1

is the process of identifying a discrepancy between an actual and a desired state of affairs and then taking action to resolve

Answer 1

Problem Solving

Question 2

persons whose value to organizations rests with their intellectual, not physical, capabilities.

Answer 2

Knowledge workers

Question 3

the ability to understand new technologies and use them to their best advantage.

Answer 3

Technological competency

Question 4

the ability to locate, retrieve, organize, and display information of potential value to decision making and problem solving.

Answer 4

Information Competency

Question 5

the ability to evaluate and analyze information to make actual decisions and solve real problems.

Answer 5

Analytical competency

Question 6

The three approaches managers use to solve problems

Answer 6

technological, informational, and analytical competencies

Question 7

applies a specific solution that has been crafted to address a unique problem.

Answer 7

non-programmed decision

Question 8

approaches problems in a rational and analytical fashion.

Answer 8

Systematic thinking

Question 9

approaches problems in a flexible and spontaneous fashion.

Answer 9

Intuitive thinking

Question 10

involves a straightforward series of steps: Identify and define the problem, generate and evaluate alternative solutions, decide on a preferred course of action, implement the decision, and then evaluate results. An ethics double-check should be done at each step along the way.

Answer 10

Decision-making process

Question 11

Decision-making process

Answer 11

1. Identify and define problem
2. Generate and evaluate alternative solutions
3. Decide on preferred course of action
4. Implement the decision
5. Evaluate results