Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Essentials of Management > Chapter 14 > Flashcards

Chapter 14 Flashcards

1
Q

a collection of people who regularly interact to pursue common goals.

A

team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

the process of people actively working together to accomplish common goals.

A

Teamwork

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

the creation of a whole greater than the sum of its individual parts.

A

Synergy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

the tendency ofsome people to avoid responsibility by free-riding in groups.

A

Social loafing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

How to Handle Social Loafing

A
  • Reward individuals for contributions.
  • Make individuals visible by keeping team size small.
  • Encourage peer pressure to perform.
  • Make task assignments more interesting.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

officially recognized and supported by the organization.

A

formal team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

unofficial and emerges from relationships and shared interests among members.

A

informal group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

designated to work on a special task on a continuing basis.

A

committee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

convened for a specific purpose and disbands after completing its task.

A

A project team or task force

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

operates with members who come from different functional units of an organization.

A

cross-functional team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

meets on a regular basis to help achieve continuous improvement.

A

employee involvement team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

a team of employees who meet periodically to discuss ways of improving work quality.

A

quality circle

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

work together and solve problems through computer-based interactions.

A

virtual team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

have the authority to make decisions about how they share and complete their work.

A

Members of a self-managing team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

achieves high levels of task performance, membership satisfaction, and future viability.

A

effective team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

= Quality of Inputs + (Process Gains - Process Losses)

A

Team Effectiveness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Team Effectiveness

A

= Quality of Inputs + (Process Gains - Process Losses)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

the mix of skills, experiences, backgrounds, and personalities of team members.

A

Team diversity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

have members with similar personal characteristics.

A

Homogeneous teams

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Input Foundations for Team Effectiveness

A

•Membership composition—diversity of skills,
experiences, backgrounds, personalities
•Nature of task—clear and defined versus openended and complex
•Organizational setting—information, resources, technology, space
•Team size—smaller versus larger, odd/even count

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

have members with diverse personal characteristics.

A

Heterogeneous teams

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

the way team members work together to accomplish tasks.

A

Team process

23
Q

the ability of a team to perform well by using talent and emotional intelligence.

A

Team IQ

24
Q

5 Stages of Team Development

A
  1. Forming—a stage of initial orientation and interpersonal testing
  2. Storming—a stage of conflict over tasks and working as a team
  3. Norming—a stage of consolidation around task and operating agendas
  4. Performing—a stage of teamwork and focused task performance
  5. Adjourning—a stage of task completion and disengagement
25
Q

a stage of initial orientation and interpersonal testing

A

Forming

26
Q

a stage of conflict over tasks and working as a team

A

Storming

27
Q

a stage of consolidation around task and operating agendas

A

Norming

28
Q

a stage of teamwork and focused task performance

A

Performing

29
Q

a stage of task completion and disengagement

A

Adjourning

30
Q

a behavior, rule, or standard expected to be followed by team members.

A

norm

31
Q

defines the effort and performance contributions expected of team members.

A

performance norm

32
Q

How Leaders Build Positive Team Norms

A
  • Act as a positive role model.
  • Reinforce the desired behaviors with rewards.
  • Control results by performance reviews and regular feedback.
  • Train and orient new members to adopt desired behaviors.
  • Recruit and select new members who exhibit the desired behaviors.
  • Hold regular meetings to discuss progress and ways of improving.
  • Use team decision-making methods to reach agreement.
33
Q

the degree to which members are attracted to and motivated to remain part of a team.

A

Cohesiveness

34
Q

an action taken by a team member that directly contributes to the group’s performance purpose.

A

task activity

35
Q

an action taken by a team member that supports the emotional life of the group.

A

maintenance activity

36
Q

when any and all members contribute helpful task and maintenance activities to the team.

A

Distributed leadership

37
Q

self-serving and cause problems for team effectiveness.

A

Disruptive behaviors

38
Q

allows all members to communicate directly with one another.

A

decentralized communication network

39
Q

communication flows only between individual members and a hub or center point.

A

centralized communication network

40
Q

contest one anothers’ positions and restrict interactions with one another.

A

restricted communication network

41
Q

involves activities to gather and analyze data on a team and make changes to increase its effectiveness.

A

Team building

42
Q

the process of making choices among alternative courses of action.

A

Decision making

43
Q

Keys to Consensus Decisions

A

• Don’t argue blindly; consider others’ reactions to
your points.
• Don’t change your mind just to reach quick
agreement.
• Avoid conflict reduction by voting, coin tossing,
bargaining.
• Keep everyone involved in the decision process.
• Allow disagreements to surface so that things can
be deliberated.
• Don’t focus on winning versus losing; seek
acceptable alternatives.
• Discuss assumptions, listen carefully, and
encourage inputs by all.

44
Q

reached when all parties believe they have had their say and been listened to, and they agree to support the group’s final decision.

A

Consensus

45
Q

a tendency for highly cohesive teams to lose their evaluative capabilities.

A

Groupthink

46
Q

a disagreement over issues of substance and/or an emotional antagonism.

A

Conflict

47
Q

involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

A

Substantive conflict

48
Q

results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality clashes.

A

Emotional conflict

49
Q

pretends that a conflict doesn’t really exist.

A

Avoidance

50
Q

plays down differences and highlights similarities to reduce conflict.

A

Accommodation, or smoothing,

51
Q

uses force, superior skill, or domination to win a conflict.

A

Competition, or authoritative command

52
Q

occurs when each party to the conflict gives up something of value to the other.

A

Compromise

53
Q

involves working through conflict differences and solving problems so everyone wins.

A

Collaboration, or problem solving,

54
Q

the removal of the substantive and/or emotional reasons for a conflict.

A

Conflict resolution

Essentials of Management (18 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions