Chapter 11

Question 1

the process of inspiring others to work hard to accomplish important tasks.

Answer 1

Leadership

Question 2

the ability to get someone else to do something you want done.

Answer 2

Power

Question 3

achieves influence by offering something of value.

Answer 3

Reward power

Question 4

achieves influence by punishment.

Answer 4

Coercive power

Question 5

achieves influence by formal authority.

Answer 5

Legitimate power

Question 6

achieves influence by special knowledge.

Answer 6

Expert power

Question 7

achieves influence by personal identification.

Answer 7

Referent power

Question 8

a clear sense of the future.

Answer 8

vision

Question 9

brings to the situation a clear sense of the future and an understanding of how to get there.

Answer 9

Visionary leadership

Question 10

Traits Often Shared by Effective Leaders

Answer 10

Drive—Successful leaders have high energy, display initiative, and are tenacious.
Self-confidence—Successful leaders trust themselves and have confidence in their abilities.
Creativity—Successful leaders are creative and original in their thinking.
Cognitive ability—Successful leaders have the intelligence to integrate and interpret
information.
Business knowledge—Successful leaders know their industry and its technical
foundations.
Motivation—Successful leaders enjoy influencing others to achieve shared goals.
Flexibility—Successful leaders adapt to fit the needs of followers and the demands of
situations.
Honesty and integrity—Successful leaders are trustworthy; they are honest, predictable, and dependable.

Question 11

the recurring pattern of behaviors exhibited by a leader.

Answer 11

Leadership style

Question 12

acts in unilateral command-and control fashion.

Answer 12

autocratic leader

Question 13

emphasizes people over tasks.

Answer 13

human relations leader

Question 14

encourages participation with an emphasis on task and people.

Answer 14

democratic leader

Question 15

disengaged, showing low task and people concerns.

Answer 15

laissez-faire leader

Question 16

suggests that what is successful as a leadership style varies according to the situation and the people involved.

Answer 16

contingency leadership perspective

Question 17

allowing the group to take responsibility for task decisions; a low-task, low-relationship style

Answer 17

Delegating

Question 18

emphasizing shared ideas and participative decisions on task directions; a low-task, high- relationship style

Answer 18

Participating

Question 19

explaining task directions in a supportive and persuasive way; a high-task, high-relationship style

Answer 19

Selling

Question 20

giving specific task directions and closely supervising work; a high-task, low-relationship style

Answer 20

Telling

Question 21

Four Leadership Styles in House’s Path-Goal Theory

Answer 21

1. Directive leader—lets others know what is
   expected;gives directions, maintains standards
2. Supportive leader—makes work more pleasant;
   treats others as equals, acts friendly, shows
   concern
3. Achievement-oriented leader—sets challenging
   goals; expects high performance, shows confidence
4. Participative leader—involves others in decision
   making; asks for and uses suggestions

Question 22

factors in the work setting that direct work efforts without the involvement of a leader.

Answer 22

Substitutes for leadership

Question 23

made by the leader and then communicated to the group.

Answer 23

authority decision

Question 24

made by a leader after receiving information, advice, or opinions from group members.

Answer 24

consultative decision

Question 25

made by group members themselves.

Answer 25

group decision

Question 26

develops special leader–follower relationships and inspires followers in extraordinary ways.

Answer 26

charismatic leader

Question 27

directs the efforts of others through tasks, rewards, and structures.

Answer 27

Transactional leadership

Question 28

inspirational and arouses extraordinary effort and performance.

Answer 28

Transformational leadership

Question 29

Qualities of Transformational Leaders

Answer 29

• Vision—has ideas and a clear sense of direction; communicates them to
others; develops excitement about accomplishing shared “dreams”
• Charisma—uses the power of personal reference and emotion to arouse
others’ enthusiasm, faith, loyalty, pride, and trust in themselves
• Symbolism—identifies “heroes,” and holds spontaneous and planned
ceremonies to celebrate excellence and high achievement
• Empowerment—helps others grow and develop by removing
performance obstacles, sharing responsibilities, and delegating truly
challenging work
• Intellectual stimulation—gains the involvement of others by creating
awareness of problems and stirring their imaginations
• Integrity—is honest and credible; acts consistently and out of personal
conviction; follows through on commitments

Question 30

the ability to manage our emotions in leadership and social relationships.

Answer 30

Emotional intelligence (EI)

Question 31

a measure of a person’s ability to manage emotions in leadership and social relationships.

Answer 31

Emotional intelligence quotient (EQ)

Question 32

holds that males and females have similar psychological makeups.

Answer 32

gender similarities hypothesis

Question 33

strongon communicating, participation, and dealing with problems by teamwork.

Answer 33

Interactive leadership is

Question 34

has integrity and appears to others as “good” or “right” by ethical standards.

Answer 34

Moral leadership

Question 35

honesty, credibility, and consistency in putting values into action.

Answer 35

Integrity in leadership

Question 36

an overly positive view of one’s integrity and strength of character.

Answer 36

Moral overconfidence

Question 37

means serving others and helping them use their talents to help organizations benefit society.

Answer 37

Servant leadership

Question 38

gives people job freedom and power to influence affairs in the organization.

Answer 38

Empowerment