Chapter 15 Flashcards
the capacity to attract support and help from others to get things done.
Social capital
the process of sending and receiving symbols with meanings attached.
Communication
the receiver fully understands the intended meaning.
effective communication
occurs at minimum cost to the sender.
Efficient communication
presents a message in a manner that causes others to accept and support it.
Persuasive communication
earns trust, respect, and integrity in the eyes of others.
Credible communication
the ability to inspirationally persuade and motivate others.
Charisma
communication techniques people use to make themselves more “leaderlike” and be perceived by others as influential and trustworthy.
Charismatic leadership tactics
anything that interferes with the communication process.
Noise
the pathway used to carry a message.
communication channel
the capacity of a communication channel to effectively carry information.
Channel richness
takes place through gestures, expressions, posture, and even use of interpersonal space.
Nonverbal communication
results when words communicate one message while actions, body language, or appearance communicates something else.
mixed message
the intentional distortion of information to make it more favorable to the recipient.
Information filtering
helps the source of a message say what he or she really means.
Active listening
Rules for Active Listening
- Listen for message content: Try to hear exactly what content is being conveyed in the message.
- Listen for feelings: Try to identify how the source feels about the content in the message.
- Respond to feelings: Let the source know that her or his feelings are being recognized.
- Note all cues: Be sensitive to nonverbal and verbal messages; be alert for mixed messages.
- Paraphrase and restate: State back to the source what you think you are hearing.
the process of telling someone else how you feel about something that person did or said.
Feedback
the study of the way we use and communicate with space.
Proxemics
involves being honest and openly sharing accurate and complete information.
Communication transparency
managers provide employees with essential financial information about their employers.
open-book management
the tendency to consider one’s culture superior to any and all others.
Ethnocentrism
use of appropriate manners and behaviors in cross-cultural situations.
Cultural etiquette
