Chapter 1 Flashcards
Types and Levels of Management
The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility.
Accountability
__________________ _______________ meet both performance and satisfaction goals.
Effective Managers
QWL
quality of work life
Social, Environmental, and Financial is the _______ ___________
Triple Bottom-Line (TBL)
- The manager as a coach
- Customers and non-managerial workers are at the top
The Upside-Down Pyramid
Planning, Organizing, leading and controlling is the _________ __________
Management Process
The process of setting performance objectives and determining what actions should be taken to achieve them.
Planning
The process of assigning tasks, allocating resources and coordinating the activities of individuals and groups.
Organizing
The process of arousing people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.
Leading
The process of measuring work performance, comparing results to objectives and taking corrective action.
Controlling
The types of Management roles are?
Interpersonal, Infromational and Decisional
How a manger interacts with other people
- Figurehead
- Leader
- Liason
Interpersonal Roles
How a manager exchanges and processes information
- Monitor
- Desseminator
- Spokesperson
Infromational Roles
How a manager uses information in decision making
- Entrepreneur
- Disturbance handler
- Resource Allocator
- Negotiator
Decisional roles
managers build and maintain positive relationships with other people, ideally those whose help might be useful someday.
Networking
managers identify clear action priorities
Agenda Setting
managers build the capacity to attract support and help from others in order to get things done
Social Capital
What are the types of Management Skills
- Technical Skills
- Human Skills
- Conceptual Skills
The ability to use a special proficiency or expertise to perform particular tasks
Technical Skills
- The ability to work with others.
- A high level of emotional intelligence
Human Skills
The ability to think critically and analytically
Conceptual Skills
Management Skills
The ability to manage ourselves and our relationships effectively
- Self awareness - understanding moods, emotions
- Self regulation - thinking before acting, controlling disruptinve impulses
- Motivation - Working hard and preserving
- Empathy - understanding emotions of others
- Social Skills - gaining rapport and building good relationships
Emotional Intelligence
