Chapter 1

Question 1

Answer 1

Types and Levels of Management

Question 2

The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility.

Answer 2

Accountability

Question 3

__________________ _______________ meet both performance and satisfaction goals.

Answer 3

Effective Managers

Question 4

QWL

Answer 4

quality of work life

Question 5

Social, Environmental, and Financial is the _______ ___________

Answer 5

Triple Bottom-Line (TBL)

Question 6

• The manager as a coach
• Customers and non-managerial workers are at the top

Answer 6

The Upside-Down Pyramid

Question 7

Planning, Organizing, leading and controlling is the _________ __________

Answer 7

Management Process

Question 8

The process of setting performance objectives and determining what actions should be taken to achieve them.

Answer 8

Planning

Question 9

The process of assigning tasks, allocating resources and coordinating the activities of individuals and groups.

Answer 9

Organizing

Question 10

The process of arousing people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

Answer 10

Leading

Question 11

The process of measuring work performance, comparing results to objectives and taking corrective action.

Answer 11

Controlling

Question 12

The types of Management roles are?

Answer 12

Interpersonal, Infromational and Decisional

Question 13

How a manger interacts with other people

• Figurehead
• Leader
• Liason

Answer 13

Interpersonal Roles

Question 14

How a manager exchanges and processes information

• Monitor
• Desseminator
• Spokesperson

Answer 14

Infromational Roles

Question 15

How a manager uses information in decision making

• Entrepreneur
• Disturbance handler
• Resource Allocator
• Negotiator

Answer 15

Decisional roles

Question 16

managers build and maintain positive relationships with other people, ideally those whose help might be useful someday.

Answer 16

Networking

Question 17

managers identify clear action priorities

Answer 17

Agenda Setting

Question 18

managers build the capacity to attract support and help from others in order to get things done

Answer 18

Social Capital

Question 19

What are the types of Management Skills

Answer 19

• Technical Skills
• Human Skills
• Conceptual Skills

Question 20

The ability to use a special proficiency or expertise to perform particular tasks

Answer 20

Technical Skills

Question 21

• The ability to work with others.
• A high level of emotional intelligence

Answer 21

Human Skills

Question 22

The ability to think critically and analytically

Answer 22

Conceptual Skills

Question 23

Answer 23

Management Skills

Question 24

The ability to manage ourselves and our relationships effectively

• Self awareness - understanding moods, emotions
• Self regulation - thinking before acting, controlling disruptinve impulses
• Motivation - Working hard and preserving
• Empathy - understanding emotions of others
• Social Skills - gaining rapport and building good relationships

Answer 24

Emotional Intelligence

Question 25

Understanding moods, emotions

Answer 25

Self awareness

Question 26

Thinking before acting, controlling disruptinve impulses

Answer 26

Self regulation

Question 27

Working hard and preserving

Answer 27

Motivation

Question 28

Understanding emotions of others

Answer 28

Empathy

Question 29

Gaining rapport and building good relationships

Answer 29

Social Skills

Question 30

The worldwide independence of resource flows, product markets and business competition

Answer 30

Globalization

Question 31

Purchasing products or subcontracting
labor to foreign countries

Answer 31

Global Outsourcing

Question 32

The shifting of jobs from one country to another

Answer 32

Job Migration

Question 33

Moves jobs back from foreign to domestic locations

Answer 33

Reshoring

Question 34

A code of moral standards of conduct for what is “good” and “right” as opposed to what is “bad” or “wrong”

Answer 34

Ethics

Question 35

The active oversight of management decisions, corporate strategy and financial reporting by the Board of Directors

Answer 35

Corporate Governance

Question 36

The composition of a workforce in terms of differences among the members, such as gender, age, race, ethnicity, religion, sexual orientation, and ableness

Answer 36

Workforce Diversity

Question 37

The holding of negative, irrational attitudes regarding people who are different from us

Answer 37

Discrimination

Question 38

The display of negative irrational attitudes toward women and minorities

Answer 38

Prejudice

Question 39

An invisible barrier limiting career advancement among women and minorities

Answer 39

The Glass Ceiling

Question 40

the collective brainpower or shared knowledge of an organization’s workforce

Competency x Commitment =

Answer 40

Intellectual Capital

Question 41

Minds and intellect are key assets to employers

Answer 41

Knowledge Workers

Question 42

People change jobs more often and many work as independent contractors for a mix of employers.

Answer 42

Free Agent Economy

Question 43

The ability to understand oneself, exercise initiative, accept responsibility and learn from experience.

Answer 43

Self Management

Question 44

Operates with a core group of full-time long-term workers supported by others who work on contracts and part-time employees

Answer 44

Shamrock Organization