Chapter 2 Flashcards
What guidlines should be followed when receiving nonemergency calls?
Answer calls promptly. -Be pleasant and identify the department, station or facility, unit, and yourself. * Be prepared to record messages accurately by including date, time, name of caller, caller’s telephone number, message, and your name.
What types of communications systems and equipment are used to receive and process emergency calls
Two-way Radio System
Tellecom devices for deaf
tone-generating equipment
Telephones
Direct-line telephones
Computers
Recording systems
Alarm-receiving equipment.
How should emergency calls be received and dispatched
Gather following information: Type of emergency.
Location of emergency.
Number and location of people involved.
Name and location of caller.
Callers callback number.
Life safety directions if needed.
What types of radio systems are used for internal communications
Mobile.
Portable.
Fixed (station)
What are some limitations that may impact internal communications
Distance, interference, Physical barriers, Dead zones, Ambient Noice.
What guidelines should be followed when using fire department radios
Confident, Concise, Emergency transmission has priority, No profanity, Hold mic 1-2 inches away, Use appropriate language/codes.
You receive a call from an upset citizen. The citizen is yelling and using foul language because the individual believes that the response time for a recent emergency was too slow. How should you respond to the call
Stay calm and do not escalate. Collect as much information as possible about the incident and then direct the caller to the appropriate channel or get help from a Sr. Firefighter if you don’t know the answers.
You answer an emergency call about a car accident. The caller is obviously distressed. What information should you focus on obtaining? Why
Type of emergency, Location of emergency, number and location of people involved, Callers name, callback number, location. Any safety advice if required.
As technology continues to evolve, how do you think the changes might affect the fire service
Creating more efficient, streamline means of communication. Possible mic’s built into SCBA devices. Location tracking for members with radios.
Fixed, non-mobile radio at a central location.
Base Station Radio
Use of plain English in radio communications.
Clear Text
Mobile computer (usually in front of cab in apparatus) that communicates with the other computers on a system.
Mobile Data Terminal (MDT)
Public Safety Answering Point (PSAP
An entity responsible for receiving 9-1-1 calls and processing those calls.
Orange Screen on Portable Radio
Emergency Alert
Red Screen on Portable Radio
Critical Alert.
