Chapter 16 culture and society Organisational culture theory

Question 1

Author Organisational culture theory

Answer 1

Pakanowsky and O’Donnell-Trujillo

Question 2

Traditions Organisational culture theory

Answer 2

Socio-cultural

Question 3

Communication context Organisational culture theory

Answer 3

Organizational

Question 4

Approach to knowing Organisational culture theory

Answer 4

Interpretive/Hermeneutic

Question 5

Overall theory Organisational culture theory

Answer 5

1. Organizational members create and maintain a shared sense of organizational reality, resulting in a better understanding of the values of an organization
2. The use and interpretation of symbols are critical to an organizations culture
3. Cultures vary across organizations, and the interpretations of actions within these cultures are diverse
   Can also diverse in a organization (co-cultures e.g study class study group)

Organisation is best understood with a cultural lens - A organisation is a culture

Create organizational reality

Question 6

The cultural metaphor web

Answer 6

People are spiders in a web created at work with shared symbols, stories, rituals, values gossip, romantic e.g. Web represent strength life and coherence - need maintenance

Question 7

Physical symbols

Answer 7

Logo, building, decor, dress, appearance, material objects

Question 8

Behavivoral symbols

Answer 8

rituals, traditions, reward/punishment

Question 9

Verbal symbols

Answer 9

Jokes, names/nicknames, explanations, stories, metaphors.

Question 10

The communicative performance - organizational life

Answer 10

Performance: methophor suggesting that organizational life is like a theatrical presentation.
E.g. work place a stage, where there are different roles or parts of oranizations

Question 11

Ritual performance -

Personal, task, social, organizational

Answer 11

overall routines
Personal rituals - check voice mail email,
Task rituals: issuing tickets, collecting fees.
Social rituals: happy hour gathering
Organizationl rituals - department meeting company picnic

Question 12

Passion performances - pspn

Answer 12

stories in-between employees = Storytelling, exaggerated speech(overdrevet)

Question 13

Social performances - pspn

Answer 13

behavior showing cooperation and politeness = Politeness, extensions of etiquette; customer thank-ious , supporting another’s face

Question 14

Political performances - pspn

Answer 14

behavior demonstrate power - Exercising control, power and influence - barking bases, intimidation rituals, bargaining

Question 15

Enculturation performances - pspn

Answer 15

How to obtain knowledge and skills - especially with new employees. = get competencies - learning/teaching roles, orientations, interviews.

Question 16

critic - logical consistency

Answer 16

Try to remain try to their belief that culture is rich and diverse. Some believe consistency is lacking: relies heavenly on shared meaning but stories often differs in a organisation and is thereby not shared meaning

Question 17

Critic - Utility

Answer 17

Its useful because the performance and symbols is easily intensified with work life

Question 18

Critic - Heurism

Answer 18

Its heuristic because the theory have been used far and wide and with many different work places.

Question 19

Communication model

Answer 19

???

Question 20

own thoughts

Answer 20

my work place meeting, uniform, sign, smile, routines, gifts, social activities.